Amp EV Ltd
3.1(14)Banks • OZEV authorised installer
Services
- Request quote
- Request quote
EV charger servicing
Reviews
3.1
Reviewers report problems with the Amp EV Ltd app, with several saying it stopped working or did not recognise chargers or codes. Some reviewers say they could not reach customer service or were not called back as promised. One reviewer reports a £50 pre-authorisation taken twice with no charge delivered and a five-day wait for the refund, and another reports a failed session and a £39.68 charge. Several reviewers describe the service as good and would recommend it. One reviewer reports that after technicians serviced a charging point, nothing worked any more.
Helpful Customer Service ☺️
Don't bother using!!!!!!!!!! Their chargers never work!! But they take 7 days to refund!!!
Changing point doesn’t work. IQ code not recognised by the app. Can’t get through to customer service.
Every thing working sooo well .. charging points all working .. AS SOON AS THE TECHNICIANS CAME ... ..... AND SERVICED IT ..... NOTHING IS WORKING ANY MORE
App is dire and has now stopped working altogether. Customer service promised a call back - never did. Good job I have a home charger as I am unable to charge at Lancater University curently. Still hey at least we have accesible charging points now!
Good service, recommend
Fair price, decent service for sure
Great service, no issues, would highly reccomend.
Good comms. Good support. Reasonable price plus just round the corner from me. What more could I need?
Really awkward to use via app , took £50 before telling me the charging session had failed! Tried help line left on hold for 19 minutes so gave up. Finally got the charger to work and was charged £39.68 for the privilege!!! NEVER paid that much ever before even at motorway service station. The most I have ever paid for a super charger session is £23. AVOID at all costs.
Hopeless company, took a £50 deposit twice from my account and didn't give any electric as app wasn't working? Told it will be five days to return my money!!! £100 sitting in there account instead of mine, lots of people in the same situation that day all having £50's taken and held for five days. The app doesn't work it said there was no charger where i was despite the fact i was standing in front of it, complete bunch of cowboys, how they get contracts with Northumberland council is a joke.
Tried 4 times to create an account on your AMPEV app and it says "something went wrong" Can't charge my car, even without registering or without the app. Very poor experience. Won't charge using Amp again.
Randomly stopped charging and can’t restart session from the app as it says the charger is occupied.. Yes.. yes it was.. by my car which I’d stopped the charging session for… A telephone support service would be nice. —————————- Edit to respond to below and to change the star rating: Thanks for the support number, I phoned and you were really helpful. My only suggestion would be if you could add the number to the amp ev app as I was not near the charger at the time. (I remotely started the charge for my wife via the app so was unaware)
Area
Opening times
- Monday8:30 AM – 5:00 PM
- Tuesday8:30 AM – 5:00 PM
- Wednesday8:30 AM – 5:00 PM
- Thursday8:30 AM – 5:00 PM
- Friday8:30 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 2017
- OZEV authorised installer
- Commercial work
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