Premium Heating Plumbing and Cooling Limited

Bosch Aircon. Excellent. Sales team very helpful. My change of installation date - no problem. Installation team - great. All rubbish taken away. Looks good and working well. Would recommend. Thanks

Very pleased with the air conditioning that we had put in by Premium Heating Plumbing engineer was very professional, clean and tidy and happy to answer any questions about the AC . A few problems along the way but sorted out very quickly

Great service, very professional, transparent & fairly priced.

We are very pleased and satisfied with Premium Heating, Plumbing & Cooling, especially Jack & Alvie who are cheerful, helpful and experienced engineers with the installation and job completion of our new Worcester Bosch boiler etc... Thank you also for tidying up everything before leaving the premises. Best wishes for your future! We are very pleased with Engineer Scott who completed the annual boiler service professionally today 3 February 2026. Thank you Scott and hopefully, we'll see you again next year 2027. Cheers

Fantastic customer service with brilliant work completed at our property. We'd fully recommend Premium HP&C for all your boiler needs!

Fantastic business to work with. I couldn’t recommend them more. Great on price, communication and workmanship *****

I cannot fault this company. Staff are friendly, understanding, knowledgeable and caring. Would recomend for both business or domestic

Did not believe that such a wonderful business still exists. Barrie and his team are the right people to sort all your problems out. We have been looking for help locally and on the end found this company and from Coventry and Barrie called me explained everything and We agreed to do the work. What I really like was that Barrie is not pushing and listening to you and giving you advice and on the end when you have different way how you want to do it he will support. In our case We needed new gas pipe for boiler instalation and new boiler as well. Now I did not wanted to replace the pipe first and Barrie was supportive and said they will measure everything and lets see. On the end We decided to replace everything and change the plan and again Barrie very supportive help us to make this happen. Within one day 4 guys turned up 2 were doing new gas pipe and two new boiler instalation and by end of the day we had new gas pipe and brand new boiler. Blowed away how amazing team they are. Not only that I could not find such a amazing service for very good value locally they gain our trust and us as their new customer for any plumbing jobs going forward. I highly recommended this company and Barrie please keep doing outstanding job and service. Big pleasure to be your clients. Thank you and all the best to you all there

Excellent service

Very quick and professional job done, well communicated and transparent.

I have just had my boiler serviced by Premium Heating who I have used before and the guy who came, carried out the job completely to my satisfaction. Very pleased.

I’ve used Premium a few times now - Barrie and the team are trustworthy and always do a great job. Recently we had a good advice regarding improvements to our heating system and some smart new radiators fitted. Highly recommended 👍.

We had a new heat pump and water tank installed by Premium. Barry and his team made the job very smoothly and sorted out all the paperwork with the government grant. Jack and the guys who did the installation were very neat and tidy and really good at answering all my questions. We are very impressed with the service from Premium and would 100% recommend.

It's been a few years since we had our boiler fitted, had a noisy fan problem a couple of months ago, spoke with the admin office and it was repaired within 24hrs under warranty by these guys; Just had a yearly service done by the hands on and actual business owner who stepped in at short notice as his service engineer wss suddenly taken Ill, great team, very reliable and resourceful. Thank you.

Two great lads quickly solved my plumbing leak. Excellent job at a very reasonable price. Full marks.

First time that I had contacted the office team and could not have asked for better service. Mandy and the team got back to me straight away and their communication, knowledge and friendliness was second to none. A wonderful company that I would recommend to everyone.

Highly recommend. Just had a new boiler installed and location move following a recommendation. They responded quickly right from my initial contact, the team were polite and considerate, checked the location of everything before doing anything. Tidied up at the end of the day. They have done a great job and will be my first choice for any future work. Highly recommend.

Had a boiler repair done earlier this week. Premium were very good. Professional staff, good booking system, was given a quote before the job started and the job was done quickly. Very happy to use again.

10/10. Barry did site survey, nothing too much trouble. 2 day install of new boiler, went smooth as clockwork. Team of men worked so well together. Staff at the office excellent.

very reliable services. I am happy with the leakage work done by Premium Heating Plumbing & Cooling

Always a great service!!! Appointments can always be arranged at a good time to suit. Tge workmanship is brilliant. Never had a problem.

First class job done by Premium; removal of huge old boiler, new one installed, new flue and hive controls all done with minimum fuss, no mess and great consideration. I highly recommend them.

Premium Heating & Plumbing are highly recommended as a company. Everyone was very pleasant to deal with and I cannot fault their customer service in fitting and commissioning our new boiler.

Great service with a smile from reliable and trustworthy company. Recommended

Rhys came by to restore our hot water and quickly got things back up and running. He was professional, kind, and took the time to walk us through what he fixed. From scheduling with the office to the repair, working with Premium has been a breeze. They will be our go-to in the future. Thank you!

Old combi gas boiler replaced with a Worcester Bosch Greenstar 8000 Life 30Kw Combi and repositioned and 5 radiators replaced. Barry provided advice to select the appropriate boiler and the repositioning place. Jack and the friendly Premium team expertly carried out the work. The whole process from the quote to commissioning the new boiler and providing all of the installation certificates and guarantee was done seamlessly by Premium. Thoroughly recommend.

Punctual and polite and happy to answer my queries.

First class, professional experience

When looking for a plumber/heating specialist it is essential that you feel confident in their professionalism and commitment to getting it right. This firm gives that confidence from methodology, office and engineer. I will have no hesitation in turning to them for any help needed in the future and recommend their services.

Fabulous service as always from the Premium guys, 'premium by name, premium by nature'. Also great service from Mandy in the office. Have been doing jobs for me and the business for years. always efficiently and tidily! Latest my lovely shower. Highly recommended.

Excellent Service. Great, prompt work. Good communication and the results brilliant. Asked Premium to remove a vertical radiator and install a new horizontal radiator.

Barry and his team are very reliable, genuine and a great bunch of guys that will fix your plumbing needs 😊. Thank you 🙏

Excellent company to work with, this is my 4th job I have put through them, not to mention annual boiler services always professional and work top notch. Out of all the companies I have used for projects there is only 2 I would recommend and use again and this is one of them the other is electrical. Well done and thank you!

It was very reassuring using this company to replace our shower room. They started and finished on the dates promised and the skip was removed on their last day of work. After removing our leaking shower, they discovered that the floor underneath was rotten so they replaced it. Later we decided to change the door and jamb and they organised all of this (door, wood and carpenter). Despite all this extra work, they still finished on time! And did a lovely job. We were very impressed.

I had a new Combi boiler fitted by PHP and had it serviced by them as required. No problems with them, shoes off at the door.

1st class jobs& always turn up on time. No mess or hassle.

Its not often that you come across a company as good as this. From Graham Beard

A very high quality new boiler installation. The whole process, from quotation to installation, and all the paperwork, has been extremely efficient, professional and friendly, many thanks.

A call to Premium Heating Plumbing. And they came to sort out pipe out later that day. Definitely and highly recommend these guys. Thank u

Initial contact with the office was quick and efficient. Arrived to troubleshoot a heating control issue and resolved it quickly. Very knowledgeable staff that explained the issue and how it was resolved. Would recommend for an underfloor heating issue!

EXCELLENT AS EVER

I could not be more impressed with Barrie and his team. From the moment Barrie came out to provide us with a quote, he was quick to provide us with a quote and respond to several of my queries leading up to the works being carried out. The team did an excellent job installing an air con unit in our bedroom. They were professional, tidy and nothing was to much of an hassle. We are very happy with the air con unit installed. Thank you very much Barrie and his team - We would definitely recommend you.

Always good service.

Just a relatively simple boiler and tank service, but very prompt and polite, all great.

I contacted Premium Heating & Plumbing about a boiler check as it had been a while since it had been looked at. The communication on the phone was excellent and all prices quoted clear and transparent (including VAT). Sam, the engineer turned up on time, was polite and efficient. No complaints. Would recommend.

I can not recommend them enough. I was looking for someone to replace and relocate the boiler. From initial quote, dealings were really easy. They turned up on time, clear communications and explanations of the job, super efficient with paperwork and genuinely a great group of lads. Felt very comfortable with them in our home, have done a great job and have no hesitation recommending them.

Fitted our new boiler! Quick and efficient workers. Explained what they were doing as they went along. Great work ethic and finished within the planned time. Thorough in getting rads working to their best ability...which means a lot to us. Will certainly use them again.

This firm is amazing!!! I have had concerns for a while, over my high gas consumption and have had other heating engineers to check things out; just to make sure there wasn't a leak/fault with the boiler. I have repeatedly been told there was no problem. I had Premium Heating out on another matter and mentioned my ongoing concern and the fact that I had permanent hot water despite the fact the hot water was off (I have a system boiler not combi). Barry investigated the matter and established the boiler had been wired incorrectly, meaning that my boiler was basically always on! He fixed the problem and for the first time , I have normal gas usage! To say I'm ecstatic is an understatement! In addition to this, they are friendly, timely and professional, in booking appointments and actually turning up!! 10/10 all the way!!

Took over two weeks to respond with a quote and then refused to provide a break down of the cost for a 6.5k quote.

After recently moving the into our property it became apparent there were a number of issues with the aging heating system. Premium Heating and Plumbing were recommended to me, and what a great company they are! After identifying the problems a number of parts were replaced and upgrades suggested. These have now all been completed and we are very happy with the end result. Really pleasant people to have working in your house, backed up with a professional quoting and booking system, and guys that turn up on time!

Premium Heating and Plumbing are brilliant. The office is always friendly + fast to respond and I know I can trust them to turn up on time (unlike so many other tradesmen today). Great quality work, leave the job tidy, and clearly highly knowledgeable. On the odd occasion there's a problem they're around straight away to resolve. Highly recommended! Thank you - Chris, Fillongley

Brilliant team. Thanks Barry.

Booked a service (£84). Barry attends, takes the panel off the boiler and finds a leak which we were unaware of. He doesn’t carry out the service which was fine (no point if we need to fix/replace the boiler) and says it will be £60 call out charge instead. We made it known we were not happy with that but felt it unfair to take it out on the engineer so waited for the invoice. The invoice arrives for £72. Tried to discuss the bill with office staff. We offer half the price and Paula was rude and inflammatory. We spoke to Barry again and was informed he’s the owner. We offered £36 but he insisted on the £60 figure as that’s what he had said while he was here. He said he would only lower it if we went with them for the replacement which anecdotally he said would be £500-400 more than we had already been quoted while waiting for Barrys quote. If he’d have been reasonable we would have considered his quote (he fits Worcester boilers which are supposedly very good so not saying it’s not worth that money) but we asked him not to send one. We are happy to have a Vaillant fitted by someone else now. We would NOT recommend this company. Barry said there’s no profit in £60 for travel and time on site with his overheads etc. Load of rubbish. We were happy to pay something for time and travel but we booked a service which could not go ahead, then charged a call out and ‘diagnosis fee’. Completely understand businesses need support at the moment but the way it was handled and the diagnosis fee is a joke. This is the first bad review for a company I’ve ever done in my life. EDIT: my issue is not that the boiler was not serviced. The issue as I said was the pricing of the diagnostic and call out fee. Nothing in the review is incorrect - we have invoices to prove the charge for ‘diagnostic and call out’ and it is true that Paula was less than helpful on the phone, she kept saying it wasn’t your fault the boiler was leaking but we never thought it was (the boiler is over 10yrs old). She said Nuneaton is out of the catchment area so that’s why the price is high and that it actually could have been more like £92. But on your website it states you serve “Coventry, Warwickshire, West Midlands and the surrounding areas”. This is how we feel about the service and I stand by the review. Yes we rang round for quotes when you left for a replacement boiler, we are allowed to shop around and always get 3 quotes for big household work like this and decide on a company then. We had 2 and was waiting on yours until the invoice for the visit came though. I have discussed this with you on the phone already before making the review.

Barrie Arrived on time to service my Valiant boiler, was very clean and tidy using dust sheets, he kept me updated on any issues and observations extremely professional would use again

Premium have just finished my bathroom and I am so pleased, amazing work, lovely craftsmanship along with polite lads who were so helpful whilst round carrying out the job. Nothing was too much to ask for, they cleaned up after themselves and I’m amazed how great it all looks. Won’t be using any other company from now on, brilliant prices and brilliant work! You can’t ask for much more! 100% recommend!!

Premium service from a premium company. Would definitely recommend them for any work you may have.

Thank you to Andy for sorting out our boiler problem. A friendly and professional service.

Fantastic company! We've had our boiler replaced and relocated by the team who did a superb job. Arrived early each morning, worked hard all day and were all clearly experienced and capable (even with a few surprises our house threw at them along the way.) They did a really neat job too. Thank you to all the team and to Barrie!

First class bathroom installation, we could not be happier with the outcome, they were professional in their delivery and personal in their approach. Nothing was to much trouble, the finish is faultless. I would highly recommend. We have used PH&P for years, we get annual automated boiler service reminders and reactive responses to our calls for help. Great Company !

Needed to re-wire a wiring centre for my oil fired central heating. All wires traced and tested. Wiring diagrams produced and photos sent to Premium showing extent of work required. Had to pay £60 for Premium to come out and provide a quote for the work - never understood that bit as all information was already in their hands. Barrie turned up and looked at what was required which involved wiring up a 10 way Honeywell connector block. I received a quote for nearly £600. After querying where the £600 came from he told me that it was 2 men for half a day. Connecting 10 sets of wire would cost £600 and equate to maybe 8 or 10 man hours depending what half a day constitutes? Absolutely crazy money and I suspect the property set in 2 acres probably meant that he priced the property rather than the job? Just be aware when calling Premium Heating that the quote may well be premium in terms of its level but offers poor valve and is certainly not professional. The job was completed by Knight Errant for £165 plus VAT with Rob as the only man required

They came and fitted my electric shower which wasn't the easiest job, but the guy stu k with it and now we have a brilliant shower installed 👍👍👍 good job

Excellent service.

The whole team are great. The work was excellent. The men worked hard, always on time, to an excellent standard and cleared up everyday. Our bathroom and cloakroom were gutted and refitted brilliantly. Barrie always made sure we were happy with the work.

Barrie and his team did all the plumbing in my house when I completely refurbished it. The lads were great, did a fantastic job. They went above and beyond what was in there quote. Definitely recommend Barrie and his team to anyone. When we had a problem a few years later they came out the next day to sort it out. That's what I call customer service.

Barrie installed my Nu Heat underfloor heating and provided a great service from start to end. I was impressed that Barrie noticed my Worcester Bosch wave thermostat with internal diverter valve within the boiler would be an issue, and provided a solution. All other companies ignored this issue, which would have caused me a headache later. Barrie knew the system inside out and provided great advice for me when I knew very little about underfloor heating. I would highly recommend Barrie and his team for your underfloor heating installation.

I have detailed the key issues below. 1) I asked for a window sil to be fitted ahead of the plasterer arriving so that he could plaster up to it. I raised this in an email on the 29th September (copy below). The plasterer left and it wasn’t fitted because Barrie didn't think it wouldn't look nice. I asked Barrie again at the close of the job to fit. He came back with a cost (£40 plus VAT) after not charging previously. I didn't want him to carry out the work as a family member could fit for free. Barrie went ahead and fitted it without clarifying and I then received the invoice with a charge of £40 plus VAT. I pushed back and stated that not only did I not want him to fit it, that he didn't fit it how I asked. 2) I have been accused of Lying and also of being a 'know it all' this isn't really treating someone with respect nor it is dealing with complaints in a professional way. See Barrie’s email below: ‘Firstly the issues we had were because of your “Know it all attitude” and lack of commitment to your bathroom … You failed at first to supply the wastes for the bath and basin, when you were asked about it you tried to say they were included in our quote and as you know they weren’t, wastes are specific to each bath and basin. ‘ ‘On Day one you accused us of removing your door frame and damaging your property structurally, as I said neither of these were true but because of your know it all attitude you believed they were, instead of asking politely you just accused us.’ This was the email where I ‘accused’: ‘there are a few things I am concerned about. Firstly the wall outside the bathroom doesn’t look like it can support its own weight and our newly decorated hallway has massive cracks on the wall and the wall looks like it’s coming away from the frame. The cracks have gotten progressively worse as the evening has continued, will your guys resolve this with the help of the plasterer?’ On the 29th September I sent an email to Barrie ahead of the job to clarify a couple of queries I had. No one bothered to respond. However within that email I asked if I needed to supply the waste as based on the conversation when Barrie quoted I didn't believe I needed to and thought this was odd. As you can see it was the first point I made. ‘Hi Barrie, I am working from home on the first day but have got a set of keys cut so that you can come and go as you need to. The bathroom will be clear and ready for you for when you arrive. There will also be plenty of tea, coffee and squash so please help yourself. I remember we spoke about this but wanted to double check that I don’t need to supply the waste or the LED lights? These will be supplied and fitted ... We would like a plastic window sill fitted, we have bought the materials. Are you able to cut to size and fit before plastering so that they can plaster up to it?' As you can see from Barrie’s email he accuses me of lying about the fact I didn't know I had to supply wastes. If I knew I wouldn't have asked the question on the 29th? 3) I got told I wasn't on site enough. I had keys cut and made it clear that as I work full time. I worked from home one day and was there three mornings over a two week period. Barrie didn't feel that was good enough and terms it a 'lack of commitment' to the job. ‘Hi Barrie, I can be there from 08:30 on Friday and I can also be there in the morning from 8 – 9 on Monday. However, I would have to leave at 9 for a meeting at 9:30. Thanks Amber' If you want to a turn key service, not the company for you. 4) My house was left unlocked (invalidating my home insurance policy) and the fuse board off when I came home at night. 6) There were no mobile numbers. Through this process I have been accused multiple times by Barrie of not answering emails, this made the lack of phone number very hard as I knew my emails weren't quite reaching Barrie. An admission of guilt Barrie, said that if I took the review down he would rectify all of the issues and take the money off the bill. I would rather give the consumer a fair view and pay the £48.