Eco Greenenergy Solutions Group Ltd

Had solar Pannels and batteries installed at my Warehouse as we use a lot of power during the day but also at night, really happy with the results we’ve been getting, would highly recommend, Fairly priced and work didn’t interrupt our day to day operations.

Damaged our property, incomplete and poor installation, breached contract, won't return deposit Eco Green Energy Solutions came to install underfloor heating at our property, said they had finished the work on one of the floors and asked for payment. Our builders, architect, structural engineer and two other heating companies have all had a look at their work and unanimously say that building regulations were broken and the installation was not done right. The had cut made 30 cuts into the joists, every single one of which broke building regulations - too wide and too deep (many were over 10cm wide). They cut holes into the joists for the flow and return (instead of routing along the side of the wall) The holes they cut into the joists were below the cuts - which again breaks building regulations. There were kinks in the pipes (so whole zones would have to be relaid) The manifold was too high. No pipes were connected to the manifold. The pipe leading to the water cylinder was too small. No pressure test was done (and no record of one supplied). They prepared a plan for the underfloor heating - it showed pipes running in a perpendicular direction to the joists, so couldn’t have worked. It also had the wrong spacing between the joists. We weren’t given any document for protection of our deposit - so it seems it wasn’t registered with a deposit scheme. The quote we received had a photo of spreader plates on it and their website invites you to add spreader plates to your quote - yet they said spreader plates weren’t included in the quote and we had to pay our builders to install them on top. All companies that have since quoted to fix their work have said they install spreader plates themselves. The contract said they are a member of a dispute resolution scheme - which turned out to be incorrect (they are for other products but not for underfloor heating - which is what the contract was for) Their communication was terrible - on one occasion they came unannounced to look at the site, then left and sent an email complaining about the site. Our architect and builder were downstairs the whole time but they didn’t talk to them. On another occasion they called at 6pm to ask if the site could be ready for installation at 8am the next day. They sent someone to the house to make a plan with us for the underfloor heating, then the next day said they weren’t working on the project. At least two companies like this were used, the workmen were probably also subcontractors. They refused to return our deposit.

The installation team were extremely helpful when I had any questions, really happy with the job and glad to say my bill’s have gone down more than 50 percent

Excellent service - highly recommend due to the current climate of the energy market.

Experience from start to finish was very informative, workmanship was done to the highest quality. Highly recommend if you are looking to minimise your energy bills!!!

Owner Ewan is rude and unhelpful to existing customers. Reading reviews here, seems like he is quite the opposite when looking for new customers. I misplaced my MCS certificate and have requested a copy from them, his first response was that he cannot deal with me. Then he asked for some proof of ownership and now he hasn't responded to my email for the last week Since my original review I have received threatening emails and phone calls from this man Ewan McNeil who is the owner of this company. I have had to report him to the police as he has not stopped harrassing me to remove my review. People should know that this is who they are dealing with when they use such a company Ewan tried to take me to court for this review, but his case was thrown out as he didn't even bother to attend the hearing. He used the court case as a way of trying to scare me in to removing the review.

Quick, seemless with no issues on approvals or getting the right documentation for me. I was able to get 3.5 KW of solar panels and a 6.3 KWh battery installed instep with a major house renovation. So far so good, the system appears to be working well.

We found Eco Greenenergy Solutions a pleasure to deal with. From start to finish the work proceeded in an efficient and professional manner. The work force involved in both the battery installation and the Heat Pump were careful and friendly. I am confident that we have an extremely effective system that replaces the gas boiler.

Fantastic team of customer service and the team showed up on time got it done great, family friendly recommended to me and I’ll differently recommend to others.

We are absolutely delighted with our solar and battery system. Excellent service and would highly recommend.

My wife and I are very pleased with the efficient service we have received from sales to installations. We are fully green with our solar and heat pump. We will be recommending our friends.

The entire experience from start to finish with Eco Greenenergy Solutions has been excellent. They explained the whole process and resolved any questions/queries I had. Then, after going over the options, Ewan and his team fitted a 10.5KW system with three battery packs and an electric car charge point. The installation was quick and fast, and he went out of his way to upgrade my ChargePoint when there was a fault. They also helped with a DNO registration for my system, which is complex and tricky for a first-timer, but Ewan helped every step of the way, and I could not be happier. I would recommend to anyone in the market for a Solar and battery.

I am very pleased with the Solar Panel / system hardware installation, all the work was very tidy and done with little disruption. The installation was completed in a single day. Probably the wrong time of the year to see the maximum benefits, but my electricity bill was cheaper the last month than the previous. so i am already seeing savings.

Control: Incorrect sensor allocation found; Collector sensor was fitted to cylinder and vice versa, causing incorrect temperature readings . Corrections on site have been made to cylinder sensor, now fitted to cylinder. However the sensor and its accompanying high temp stat need to swap locations with the boiler controlled stats. Collector sensor has been fitted to S1 at controller and fitted to return from collector pipework, interval function activated to capture the collector temperature. Not ideal scenario, but allows operation. - Interval function operates between 7:00 and 19:00, logic = 12 min's frequency for pump run of 60s for temp capture. 2K increase starts control sequence. Max cylinder temperature= 60°C, Diff between collector and cylinder; Start operation = +8°C, Stop operation = 4°C. High limit stat had not been fitted or wired in series of Pump relay output (R1). Fitted and wired on site, wire containment or clipping needed. Summary- Collector sensor (orange tag) needs to go to collector manifold and Wire to S1, Cylinder sensor (blue tag) needs to go to cylinder and wire to S2. Expansion vessel has no means of safe isolation; pre-charge cannot be checked or set. Requires: - system to be drained and either spring locking valve with in built drain off / or a lock-shield gate valve with drain point on the side of the vessel - in this scenario a warning label needs to be attached, to prevent unintentional isolation. - Advise re-pipe to vessel with rigid copper. - Advise re-pipe return from cylinder to pump station (on pump side) with rigid copper and with AAV inline (Viessmann part number). - Expansion vessel to be set to 0.8 bar pre-charge - Fill system pressure to 2.0 bar (must be done cold i.e. no sun or collectors covered) / run the pump in 'manual mode' and bleed air from system. once de-aerated set to 1.5bar. System fuid is non-Viessmann, unknown glycol properties or % mixture to water. Checked via refractometer and found -8°C protection only, this is not suffcient for UK. Recommend Tyfocor fuid from Viessmann. -28°C protection is provided. Pressure relief discharge routes to plastic container, advise that metal catchment tank is used as in loft space above habitable rooms.

Fantastic service, from start to finish - i found Ewan to be knowledgeable, supportive and true to his word.

Excellent service. Once everything was approved, the installation was completed without delay. Everything was clean and tidy when they had finished. The 'Grant' system installed is doing what it is designed for - to provide a free source of hot water.

Just had a battery system installed by Eco Greenenergy Solutions. Installer was very tidy and they have done an exceptional job. Highly recommend them.

Had solar panels fitted by Eco Greenenergy Solutions. Good job done but the team. Well explained, clean, tidy & polite. After sales service is good also. Always on hand to explain and answer any questions.

I was very pleased with the swiftness and efficiency with which my work was done. Highly recommended.

I recently had a Solar panel and underfloor heating system fitted in my property and to say that I am over the moon would be an understatement! The level of professionalism and courtesy shown by all members of staff from this company was much appreciated. I was not too familiar with how these systems worked and when I started enquiring I dealt with a lovely lady named Elisha who explained everything in a way that I could understand. It was actually a very straight forward process, from the first conversation, to the visit and finally completion of the works. Thank you ever so much to you and your hard working staff! My mother is now waiting for her slot to get the same solar system as myself-God bless you guys!

Overall experience with Eco Greenenergy has been excellent. They spent a while of there time going over everything with me. Any questions or concerns I had were answered right away. I felt really comfortable with the service Eco Greenenergy provided. I highly recommend this company if you plan on installing solar panels & battery.

Excellent service and customer service highly recommend

I was late to the appointment. The sales rep was abusive, rude and aggressive towards our neighbour. Had the whole street out to see the rep from Eco green energy solutions swearing and shouting. Was sent numerous messages asking remove bad coverage of their company. AVOID!

Ewan arrived promptly and as usual was very helpful. We were so pleased to see him especially as he had driven such a long way on a Saturday to help us with our inverter battery problem. He will ring and return with follow up. From Sue and Dave Dewar

Had an Air Source Heat Pump installed mid March 2021. Ewan from the install team kept in good contact throughout the planning and install. Fitting team worked hard to get everything installed and to a high standard in a timely manner, and I'm very happy with the final result as everything is working as it should. Would happily recommend to others

Superb response to cry for help excellent service.

Just want to share our wonderful experience. We have just had our new LG Heatpump heating system installed complete with radiators in all rooms. Ewan was so helpful and his installation team were amazing! This was a big job and the workmanship was first class. The pipe runs were so neat a tidy and the boys even fill in any excessive holes in our coving, on completion they left everything clean and tidy. Great job and well done! We will certainly be recommending Eco Greenenergy Solutions Ltd. David & Grace, Suffolk.

My old heat pump stop working, Ewan came out and did a fantastic job, he replace my old system help me with the RHI re application and sort my thermodynamic, can't be more happy at my age.

Fantastic service from Ewan and Eco Greenenergy Solutions. They did an installation for me 7 years ago, I had lost my MCS certificate and they found the old one for me and reissued it without question. The service now is as good as it was for my installation. They were that good for the installation I even recommended them to my own Mum, who had a PV install done too.

This company has lied and put my life at risk and only after extreme pressure and a year later did they agree to move the inverter and batteries to s safe place. They make promises which they do not keep employ subcontractor who do not know what they are doing, they left me without any form of heating from February to April this year after employing a subcontractor who nearly blow up me house. Promises and more promises but they do everything on the cheap. Beware they have been investigated by public body and the BBC. Warning run away and get a real company, they have a list of assns they belong to but check and check again.

I had booked an appointment with Eco Greenenergy Solutions to give me a quote for solar panels and battery but no one turned up. About waiting for 30 mins I called their office (where it's impossible to speak directly to any employee or manager) and left a message. No one called me back. I called again after one hour still no one returned my call. They didn't have the courtesy to let me they couldn't make it for the appointment and left me waiting. It was two hours of my day wasted. If this ishis they treat their customers then it's unlikely I'm going to give them any of my money.

Quick, efficient and problem free installation. Great team. All working well. We are excited to be more eco friendly.

I have recently decided to install a solar panel system and I asked a quote to various Companies. E. G. S. was the better one by far both for price and components offered. I was a bit unsure because this is a totally new field for me but they came personally at home (the only Company that has done that) and explained me their offer and the difference between the other ones I received. I decided to install the panels with them and the process went smoothly and quick. It was only one day!!! I have to say the guy that installed the panels was not really friendly at time and I had to call out my patience to do not loose my temper. From time to time he was a bit bossy in my own home thing that I did not appreciate and I did make sure he understood it. But then again the installation went smooth and with not major problems, I think the guy was not in his best mood as it was a Sunday. Yes they managed to install everything in a Sunday so I did not have to ask a day off a big thank you for this too. What is more important is the level of service after installation. They are always ready to answer, it happened I asked information regarding some noise that the inverter was doing at 11:00 pm and they answered my call (and yes was a Sunday too). Everything is guaranteed and certified by an external insurance Company along with the Company and product warranty and all certificates and paper work are provided. I m genuinely happy and I strongly recommend their service, their product and support is great! Prepare a chamomile tea for the installer, avoid to install on Sundays and everything will be great!!! :) Jokes a par, t their are great and I could not be happier of the service I have received, in fact I m recommending them to all my neighbors

Our first contact with the company was with Elisha and then with Ewan. From start to finish one could not want for more professional service, any query answered immediately. From the erection of scaffolding to installation of equipment by two excellent professionals who worked solidly until the job was completed. I think one would have to go a long way to find a better company. Although it is early days into our installation we are confident we have made a correct choice in choosing Eco greenenergy solutions. Jas and Richard Slater

Did a good job although some instructions were missed. The agreed price was not too bad although we always want it cheaper; always tried to achieve changes to the requirements and in the end quite please with what I have. Solax Cloud monitoring not as good as Solax X-Monitoring system, in particular the 'Overview'. will use again.

I tried very hard to do my own research before committing with these guys. In the end it was ECO green energy that most closely matched that research. And very competitively priced. For the installation I have rarely seen anyone work so hard. The system has worked perfectly since its installation. No problems at all. I have calibrated the energy generated against other systems nearby and it really delivers what I was promised. I'm being hyper critical not giving a full five stars as I can't communicate with the inverter via an app. But I haven't made much effort to resolve that either as I already have a Tesla Power wall which gives me enough data. Good job, done well.