The Heat Source Lincolnshire Ltd
4.0(14)North Kelsey • OZEV authorised installer
Services
Reviews
4.0
Several reviewers describe The Heat Source Lincolnshire Ltd as approachable and informative, with clear communication from quotation to handover. One reviewer says they were given several solar and battery options with no attempt to sell them anything they did not need. Workmanship is described as neat, tidy and professional by several reviewers, and one says their premises were left clean and tidy at the end of each day. A couple of reviewers report quick responses when problems arose, including one who was contacted on a Saturday evening. However, one reviewer reports slow or no answers to emails and website enquiries, and another says repeated chasing over a biomass boiler quote went unanswered and left them without heating or hot water heading into winter. Another reviewer describes uninsulated pipework, cross-wired heating valves and solar faults taking months to resolve, and a further reviewer reports an unexplained extra charge to add glycol after a paid service.
Multiple attempts to contact via email and via their website contact form and no response :<
Having spent a small fortune with Grahame at THE HEAT SOURCE, Over several years starting with a full SolarEdge, Solar Panel and inverter system on my garage around £7000.00 Then moved on to a massive investment for us with a Mitsubishi Ecodan Air Source Heat Pump plus full underfloor heating system through out our bungalow around £23000.00 Plus underfloor system to a large kitchen extension around £4000.00 Total spend with his company in Excess of £34000.00 When he completed the work I nearly had to beg him to remove all the old heating pipe work as I wanted only the new current pipe work left in the loft ! But then couldn't believe how he left the new pipe work he installed, it was not insulated all his new pipe work in the loft and anywhere else, that was down to me to complete insulation, the only pipe work he insolated on the full installation was the incoming and outgoing main feeds from the air source heat pump into the Bungalow. All is very good while he's selling you his equipment and giving you the talk about how good he is and his company is !!! Until Things go wrong!! The Heating valves was wired to some of the wrong rooms cross wired to start with and wanted looking at this took a few months for him to come back and look and sort but did in the end .. Then we had trouble with the hot water that wouldn't get warm it took for ever to resolve, that was a simple valve in the end in the loft took another few weeks but he did sort in the end .. Then we had another heating issue that he didn't even come out to as he said or his wife said he's too busy and would advise getting some one else to sort which we did and got sorted .. Then one of the optimizers on the solar system went down causing one of our solar panels to not work he was informed straight away that was August and that was finally resolved the following June by a roofer I had at my house doing some roofing work for me .. Then lastly the inverter on my Solar system started to fault I contacted THE HEAT SOURCE again and was advised to get in touch with SolarEdge as they are far to busy to even come and look never mind sort, luckily I knew somebody who could sort this out and contacted SolarEdge myself and with my own engineer the issue has now been resolved .. Bearing in mind I was sold the solar system by Grahame saying that its all monitored remotely on phones etc. and any issues we had he would let us know immediately as he keeps an eye on things which is totally a lie. 1st issue Optimizer nearly a year and he didn't resolve, 2nd issue Inverter 10 weeks and he didn't resolve .. Please think hard before you commit to Grahame at THE HEAT SOURCE as he will happily give the sales man talk and take your hard earned cash but you will struggle to get him back if you have issues .. I must of rang him and his wife dozens of times and got numerous excuses but the latest is Grahame is very busy “he's on the tools” not much help that comment when you have no heating or hot water .. But would just like to say SolarEdge have been very helpful with my issues helping to resolve them would recommend them just not the installer ..
I have used Grahame at The Heatsource on a number of occasions over the last few years and his depth of knowledge and attention to detail are second to none!
We needed a new boiler and THS Ltd were competitively priced against 3 other companies. Not the cheapest nor the dearest. We went with THS Ltd because of their detailed explanation of what they would do and their approachable manner (I ask a lot of questions !) I have to say that their workmanship, cleanliness and attitude were all great. I would have no hesitation in using them again or recommending them. Thank you Grahame and Ryan
Had been considering solar panels for a few years but was unsure if it would be cost effective. The folks at heat source told us exactly the costs and how much we will save in the longrun. Now that panels are far better than 10 years ago we have many days where we are totally off the grid. Thank you heat source for everything, you guys rock.
The Heat Source Lincolnshire Ltd. recently installed an air source heat pump for our childcare centre and we could not be happier with the service we received. The engineers arrived promptly each day and the installation was completed within the time set. They were very friendly and happy to answer any questions I had. I was kept well informed throughout the installation and the premises were left clean and tidy at the end of each day. The handover was comprehensive and informative and we are all confident in using the system. The government grant funding application was made by the heat source on our behalf and all went very smoothly. I would recommend this company unequivocally.
Fantastic service from start to finish, nothing was too much trouble. We found the experience of having a heat source air pump system fitted to be painless. Thanks to the two Ryan’s for their great efforts. Would highly recommend 😀😀
Very happy with the service both from Grahame and Clare. Very informative, helped me chose what was right for my home. Fantastic system installed. Would highly recommend.
Just had air source heat pump fitted to replace old electric boiler and to work alongside already existing solar thermal tubes. SUPERB. Clear communication throughout, very knowledgeable, highly skilled team, who have done an expert installation. V IMPRESSED.
The service from the lads was fine unfortunately after discussion with them and deciding that we wanted the towel rail replacing with a radiator it was decided that the glycol would be added after the radiator had been fitted. The bill of £180 was paid in full for the service. Now Claire has decided that they will not fit the radiator and it will cost us a further £50 plus VAT per hour to come and add the glycol to the pump....which we paid for within the service needless to say we won't be recommending them or using them in the future
Came and fitted my air source heat pump and all the associated bits in my new build. A very neat job indead. After a few months and the temperature dropped I found it wasn’t reaching temperature in the house so contacted them and had a response straight away on a Saturday evening. They are coming on Monday to sort. What an efficient company. Very pleased.
Very knowledgeable and didn't try to sell us anything we didn't need when we wanted solar panels and a house battery fitted. Came out and done a full survey so there wouldn't be any hidden costs before quoting to which we were given several so as we could choose a system to best suit our budget. When they time came to install they were very professional and exceptionally tidy. We did run into a problem with birds getting under the panels to which they were fast to help sort out with the installation of bird guard and lastly not only does the system we have look good on our roof it's also performing better than I could have anticipated. I am one extremely happy customer who would definitely recommend them to anyone who are thinking about having a system such as ours installed..
Horrendous. No contact and left without heating for winter. Would not use! Booked for an appointment to discuss a biomass boiler install and organised a site visit. Provided all site plans and heat loss calculations, as we had decided against an ASHP previously. Agreed to have a quote to use before the end of the week, never happened. Chased the following week, no reply. Chased repeatedly over the next weeks and months with Zero response from anyone. Ended up following up with the distributor of the boiler we wanted, they promised someone from the heat source would be in touch. Nothing Further chases resulted in the head of the distributor company calling and promising the same. Still nothing. We’ve been left with no hot water or heating as we now head into winter and the promises and delay has meant we can’t hope to get another company in before winter.
Top quality workmanship, prompt and very knowledgeable, definitely recommend.
Area
Opening times
- Monday9:00 AM – 5:00 PM
- Tuesday9:00 AM – 5:00 PM
- Wednesday9:00 AM – 5:00 PM
- Thursday9:00 AM – 5:00 PM
- Friday9:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 2011
- OZEV authorised installer
- Commercial work
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