Qualis Property Solutions

UPDATE* Update: I was only contacted by a customer service representative after posting this Google review. Until then, my complaint had received no acknowledgement or response. A Qualis employee (vehicle registration YR22 UVS) parked horizontally across several resident parking spaces outside blocking residents from parking outside their own homes. I sounded my horn. No response. I got out and asked him to move forward slightly so I could park outside my own house. He flatly refused .. he wouldn’t block the garages, but had no issue blocking residents instead. When I pointed this out, he got out of the vehicle and came at me in a way that was openly confrontational and intimidating. A lone woman, outside her own home, asking a reasonable question — met with aggression. My husband watched it unfold from the window and called me back inside. This wasn’t a parking dispute. It was an employee choosing intimidation over a thirty-second conversation. I contacted Qualis afterwards. Nothing. No reply, no acknowledgement, no interest. A company that ignores a resident reporting intimidation by its own staff is a company that’s fine with it happening. Reported to Epping Forest District Council. If you live near a Qualis vehicle, be careful.

I was having some issues with drains for weeks that was really getting to me. As soon as I spoke to Alfie he took over and got everything sorted for me. He chased appointments and made sure he stayed in contact until it was resolved. I also spoke to Linda on the phone and she was very helpful and understanding of my situation. She chased my appointment and got back in touch to let me know what was going on. Great service from them both.

Lewis the plumber was very polite, helpful and easy to talk with, he explained what he was going to do and promptly got on with it. Very happy with the results and my experience. Qualis solutions are always very helpful from the initial report with receptionist to the job being completed.

Absolutely useless company. Every time ive called theres always an issue. Left with no heating or hot water. Was told on a previous call that I'd have to wait all weekend till monday with no heating while it was snowing outside. They said it wasn't classed as an emergency as im not on end of life. EFDC need to get rid of them. Their working hours are a joke as well. Expected to take days off work and sit around just for noone to turn up. Worst company ive ever dealt with.

"Absolutely brilliant service from start to finish! The plumber lewis arrived right on time, was friendly, polite, and explained exactly what needed doing in simple terms. They worked efficiently, tidied up everything perfectly afterwards,

Just to say a big thanks to Alfie and the qualis team. Alfie was very understanding,showed compassion and had a nice friendly phone manner. His quick response meant I had my heating and hot water back on within a couple of hours. My wife and I always find the staff in the office friendly and helpful. Thank you all again keep up the good work, it does make a difference in today's world.

We needed our wall fixed, an had this lovely gentleman fix it. He was polite, friendly, hard working an fixed the hole in the wall to a very good professional standard. You wouldn't even know there was a hole there. Amazing!! Thankyou.

I am extremely disappointed with the service. I have had multiple occasions where workers simply did not turn up when appointments were scheduled. I have taken time off work specifically for these visits, only to be left waiting with no communication or explanation. I have sent multiple emails and made several phone calls, but I feel like I am constantly being fobbed off with no proper resolution. This situation has been particularly stressful as I also care for my elderly mother, who has recently suffered a stroke and needs reliable support. The work has not been completed since January. Some work has been done in stages, but then we are simply given another appointment date, often pushed back by weeks. On many occasions, no one turns up at all. This has been ongoing since January, and we are now approaching June with the work still not completed. I want to make it clear that the individual workers who have attended have been polite, helpful and professional. My frustration is not with them personally, but with the organisation and management of appointments and scheduling, which has been very poor. Overall, the lack of reliability, communication, and follow-through has been extremely disappointing and has caused a lot of unnecessary stress and disruption.

Absolutely amazing operative named Shonah. I was able to rebook a forthcoming appointment, she dealt quite swiftly and no issues with an existing issue and was a straight positive call with all matters resolved. Easy to get through and certainty would recommend whole heartedly. Thanks

I would like to thank the Qualis plumber who attended my property yesterday. He was extremely professional, polite, and courteous throughout the visit. He took the time to explain the work that needed to be carried out, completed the job efficiently, and left everything clean and tidy afterwards. The work was completed to a very high standard, and I am extremely pleased with the result. It was refreshing to receive such excellent customer service, and I felt confident in his knowledge and workmanship from start to finish. A credit to Qualis and an excellent representative of the company. Thank you for providing such a positive experience.

Quails have always be pleasant and sorted what needed to be sorted. I recently had to cal them back out. And the gentleman that came round was a top bloke. Realy polite, Did more than he needed to. & left it clean and tidy after he finished the job. I Am realy pleased with the outcome

I live in Loughton and on Monday morning at approximately 8.30 the man started to mow the lawn in front of our house. I don’t normally stand looking out the window but on this occasion I noticed just how much care he was taking. No he wasn’t driving around like Lewis Hamilton like they normally do leaving lines of long grass. Yes I do know they have a lot to do and a time limit. Well this man wasn’t, he was going up and down without leaving the long tufts we were used to. He didn’t take any longer than in the past he just did it right…I now know the man’s name was Robert McKay. Well thank you Robert it appears you take pride in your work. I hope your Manager will make you aware of this compliment…Robert you have made a difference.

Thankyou Carl and your co worker for replacing our bare wires which have been hanging from our ceiling in 4 places,due to a burst pipe in loft,approx for 15 months.Home was inhabitable for 3 months and unsafe with no smoke alarms/heat detectors sinceJanuary 2025.Finally council must have given go-ahead,me and my husband are in our late 70's and appreciate this work now been carried out by Carl who went out of his way to not only repair but remove and replace heavy furniture which restricted access. Such an uplifting experience after traumatic times,thankyou Carl and your co worker.

I am absolutely disgusted by the non service I have received today. I had an appointment booked for a MULTI TRADER to attend my property between 10-13:59. Qualis called me at 13:33 to inform the MULTI TRADER was at another job and he’ll be there all day so I’ll need to reschedule…. I stayed in and planned around this appointment that was booked on the 2/4/26. It’s absolutely disgusting service! I don’t sit at home all day, I work and have kids!! You don’t call someone half an hour before the appointment time ends to inform them of this! Qualis do themselves no favours as to why the customer service representation is so poor.

Don’t use they are complete cowboys had new radiator and boiler installed and caused thousands of pounds in damages and made my life hell

I have recently had several jobs completed by qualis repairs.. I’d like to give a shout out to Graham in plumbing .. fixing a leak, Louis electrician fixing a radiator into bathroom, Daniel plastering and Stephen supervisor for investigative work, around damp and other issues. He was very knowledgable all very polite, cleaned up after themselves and did a good job. Also the ladies who take the calls always polite and helpful. Thank you.

Thank you so much for working so hard and making our very tired old bathroom look so nice, I really appreciated that, it looks like new to me! Thank you also for being so willing to listen to me regarding how your being in our home working would affect those of us who are Autistic; your patience and kindness meant more than words can say. Based on my experience today, and on many occasions over the years, I would not hesitate to recommend Qualis.

My elderly dad and I have had several experiences with Qualis and they have all been excellent. From speaking to the receptionist, who are all so helpful and friendly, to the technicians that visit. Our last experience was to have the temperature changed on the heating and the technician that came was so professional, friendly and took time to explain everything to me. Would definitely recommend them. Thank you so much for looking after my dad🙏

Supposed to do repairs in my house I'll be waiting for 3 years. Constant constant liars since June four people to see the repairs no repairs still today waiting my next step is to get the newspaper involved and get my MP involved this company is absolutely terrible

I am writing to express my deep dissatisfaction with the level of professionalism and customer service I have received from Qualis. I am absolutely appalled by the repeated failures to deliver even the most basic standards of service. Despite numerous repair appointments, the original issue remains unresolved. I have had to take multiple days off work to accommodate these visits—each one a complete waste of time, as no meaningful progress was made. On several occasions, engineers arrived and proceeded to repair entirely unrelated issues that were never raised or problematic in the first place. This pattern of miscommunication and inefficiency is unacceptable. It is clear that there is a complete breakdown in internal communication between your staff, resulting in confusion, delays, and continued inconvenience for your customers.

Been waiting over 10 months for a repair which is now affecting my plumbing, despite numerous emails & phone calls, & two emergency plumbing call outs. Seems to be no in-house communication as everyone I speak to seems to think I’m reporting this as a new problem.

I don't know how to explain how bad this company is and how little the actual care about their customers. My Nan who is 89 years old with COPD has been left with a thick mouldy kitchen since september. I have called them a number of times to visit to repair, they seem to turn up, do nothing and then leave, I call back and they do the same apart from the second time round, they send me a how did we do text message. _- Not very well at all. This evening we have another issue, the main ariel for the block has gone down, they were out and repaired nearly every flat apart from my nan and now say they can't do anything as unless it is between the hours of 9 - 4 Monday to Friday they cannot and will not help. They are happy to leave resident isolated without any forms of communication in a damp flat. I have made complaints to Epping Forest and now the Local MP however it does not seem to be making any actual difference to the care. Qualis are not fit to deal with such a large contract and should be replaced by a company that can actually care for the vulnerable residents. One week on and still no improvement, Qualis called and asked if they could send someone to do a mould wash of the kitchen, to which he arrived, took photos and left. They already have many many photos of the damp I don't know why they need more.

The worst company for repairs. Been waiting over 2 years for gutter leaks that causes flooding in my garden. And everytime I call there response is (we will look in to it) Took 12 months for a crack in the ceiling to be repair. 8 months for a standard picket garden gate to be changed. Many appointments booked and they never show up. Causing me to lose money on days off. Extremely poor service

Qualis for EFDC. Poor standard all round. Long time to wait for appointments, all day waiting in...may turn up, maybe not, if they do turn up....1min to look at job and 'can't do today' blah blah. One job they did....concrete to fill crack on path...month and a half later...concrete crumbled to bits. Another job on 13/5/24....10 days to wait as have to order part, it is now 1/7/24 and not a word from Qualis. As for garden maintenance outside properties.....absolutely disgusting...zero standard of work and incredible mess left behind.

Had someone out to repair downstairs toilet when they left I found out I had no water coming out of hot taps. Sent someone else out a week later fixed the problem but went in the loft at the weekend to find the lid on the water tank had been left on the floor absolute disgusting company.

EVERY experience with this shambles of a company has been horrid. At present everytime the hon ignition is put on in my house every light trips out....i reported this sat to be told not an emergency and phone monday. I phoned monday to be told it an urgent job and i will receive a call urgently....i called back several hrs later on monday to be told an urgent job is a call within 5 day!!! How is urgent 5 days?? I called today on wednesday to be told it will be attended with the 5 days. I asked that i am given 24hrs notice as i work and was told well it cpuld be 2!!!! What service is this you are providing? Care for tnts is non existant with this company. The list of things i could say is truly shocking and why epping council changed to a 1 star company is ridiculas

Had gas man come to fix boiler, didn't have a clue others than reset button. Then had a letter to say safety gas checks were done! Which I called them to say none was done accept boiler. Gas fire,smoke alarms outside metre. Just turned hob on and that was it! Dangerous if not anything else. Telling EFDC it's done, but really a thorough job wasn't. Incompetent

I don't like qualis cutting off my hot water because you don't know how to arrange an appointment properly. I need at least 24 hours notice if you want to enter my property, I'm not always at home. What your doing is illegal. Texting me the day of is completely unreasonable and not enough notice, I have doctors appointments and doing the grocery shopping. I don't have a car or the time to make it back to appointments you arrange which you text me the day of. Sent me a letter by post with a weeks notice so I can make myself avaliable for you

They booked a time slot with me to replace the front door between 10:00 and 15:00 and nobody showed up. I received no message or email or phone call to notify me. I took time off work to stay at home for this but they don't care. This is not the first time they make an arrangement to do some repairs and nobody shows up. By far the worst property management team I ever interacted with.

Absolute shambles of a company and "management" is laughable, it shouldn't be in the title. As far as I can see nothing is managed with this company, they don't come when there ment to, never answer the phone's after 4pm. Also send random texts to say they will be calling on a certain day to carry out a repair without no communication with the tenant!!..Hello some of us do work. What a waste of resources bring back mears at least they knew what they we're doing, also reliable. EDITED So 6 months on still awaiting repair and dealing with these incompetent clowns who don't know what there doing. I'm sick and tired of there 🦬💩 excuses. TIME TO GET SOME LEGAL ADVICE.

No hot water or heating as the boiler has broken and told it's not an emergency as we aren't vulnerable and as it's Friday will have to wait until Monday would never had happened with gracelands appalling service. It's now been a month without a boiler and no clue when it will be repaired as parts were ordered by a qualis technician 3 weeks ago lucky we have an emersion heater in the tank.

Disgusting service. My boiler is broken. I have no hot water or heating. I phoned Monday to be told they will come on the 26th Jan, 10 DAYS time. Told them I had a vulnerable adult living here and she couldn't stay in bed for that length of time because she could get bed sores and the so called receptionist said, there's no special service, everyone is treated the equality . had any problems with Graceland

Pilot light wasn’t starting on my boiler even though the power was on, boiler was just making a rumbling sound and it was still not firing up. Radiators and water still cold, so I called out of hours as it was a Sunday, I have a 7 year old daughter and the house was freezing as it is 1 degree outside and it’s been snowing, we’re told we were not a priority, what wonderful service!