Richmond and Wandsworth Council
1.5(24)Wandsworth Town, Wandsworth, London • NICEIC
About
Richmond and Wandsworth Council provide electrician services in Wandsworth Town, London. They are registered with NICEIC as an approved installer.
Customers particularly value the helpful assistance provided by individual staff members and appreciate the council tax rates.
Reviews
1.5
While some reviewers praise individual staff for helpful assistance and appreciate low council tax rates, feedback is largely critical. Complaints frequently cite missed waste collections, rigid parking enforcement, automated billing errors, and difficulty reaching staff by phone. Customers also report delayed housing administration, unaddressed maintenance issues, and unresponsive grievance procedures.
Summarised with AI
Not acceptable for your rubbish collectors to leave bags strewn across the pavement blocking access to disabled people and parents with prams. This is a constant issue in wandsworth. Picture taken on hosack road balham *
I know it's the cheapest councill tax , but come on.... we have for 3 months now in Battersea uncollected rubbish bin , I complained at least 4 times on the phone and maybe 10 times writing to Hannah Bostock about the scaffolding in front of my bedroom that prevents the windows from opening.... the scaffolding is like that for over 3 months and the disgusting and smelly rubbish bin on the street over 3 months without being collected ... we are paying council tax every month and don't you dare skip a payment , they will bombard you with emails....
Extremely disappointing experience with Wandsworth Council Parking Services. I received a parking ticket because I entered the wrong time while parking at Nuffield Health. I fully accepted that it was my mistake, but I also provided clear evidence that I was legitimately using the gym at the time, including my check-in and check-out records. There was no attempt to avoid payment, misuse parking facilities, or gain any advantage. It was simply an honest administrative error. Despite providing comprehensive evidence, my appeal was rejected without any apparent consideration of the circumstances. The response felt entirely devoid of common sense, discretion, or proportionality. What makes matters worse is that challenging the decision further risks losing the discounted payment rate and potentially doubling the amount owed. This creates the impression of a system designed to discourage legitimate appeals rather than fairly assess them. Councils frequently encourage residents to exercise, stay healthy, and reduce pressure on public services. Yet when someone is demonstrably doing exactly that, there appears to be no willingness to apply reasonable judgement. My experience left me with the impression that revenue collection is being prioritised over fairness. Residents deserve better than rigid bureaucracy and box-ticking exercises. They deserve decision-makers capable of applying common sense when the evidence clearly supports a genuine mistake. Further update: Having submitted a detailed complaint directly by email, I was effectively told to go back through the same bureaucratic process that had already failed to properly consider the evidence. At every stage, procedure appears to take precedence over common sense. The unwillingness to apply critical thinking, discretion, or even acknowledge the substance of the complaint is deeply frustrating and does little to inspire confidence in the council's decision-making processes.
An absolute joke of an organization. Disorganized, incompetent, and completely unaccountable. I have a perfect long-term history of paying my rent on the 23rd of every single month when my Universal Credit goes through. My bank accounts and screenshots prove they have my money, yet Wandsworth Council’s broken billing system continues to send out aggressive first demands and threatening "Final Notices" with a 7-day clock. I have logged three separate formal complaints—over the phone, via their website web form, and escalated straight to the Head of Accounts at Richmond. Instead of auditing my ledger, they sent back a derogatory email and allowed their automated computer systems to continue harassing a vulnerable tenant. Firing out automated threats to pay over money that doesn't exist yet before the monthly due date is logical nonsense. They are wasting public paper and causing severe, deliberate distress to someone suffering from stress and anxiety. Fix your broken system lag and train your staff to talk to residents with human decency. Absolutely pathetic service.
My experience with Wandsworth Council’s parking policies has been extremely disappointing. While the Council is happy to collect money from both residents and businesses through parking permits, the real impact on the people who live here seems to receive far less attention. In my case, I spent over a year trying to resolve a parking issue informally and reasonably. Despite repeated explanations about my circumstances as a single mother facing serious health problems and upcoming surgery, the burden of finding a solution was repeatedly placed back onto residents. What is most frustrating is that the current system appears to create conflict between neighbours, residents and local businesses. The Council issues permits to both groups, collects the fees, and then leaves residents to compete for an increasingly limited number of parking spaces. When residents raise concerns, the answer often seems to be that nothing can be done unless they organise petitions, collect signatures and carry out the work themselves. It feels as though the focus is on managing permits and collecting revenue rather than actively protecting the quality of life of the people who actually live in these communities. Residents deserve policies that put people first, not systems that create unnecessary stress and conflict between those forced to share limited space.
Unfair parking charges with a weakly denied appeal based on a technicality that was not signed. Joke of a council - please inconvenience them where possible.
So appalled by Wandsworth Council. While visiting my elderly mother and disabled brother to assist them we were slightly delayed in placing a residents visitor parking permit into my car. We were issued a pcn /fine. Given the circumstances, I challenged this fine but Wandsworth Council said they could understand the situation but still had to charge me- by the time I received this correspondence I had to pay double the original fine. What a way to treat residents and their families. Disgusted.
The best Council in all my existence of life on this planet! Efficient, respectful and very good at their jobs. Great on the phone, great on email and the cheapest council tax in the country! What more do you want, Man?
Globally inefficient and no follow up. I have requested my name to be written right in order to be able to use my council tax bill for admin: never done, never bothered emailing back (after 4 months now and several requests… I don’t think I am asking for that much to have my name written correctly). Had a visit for my flat issues (yes, landlords are apparently awful in this part of London and the council doesn’t care): they promised a report at the end of the visit. It’s been almost 2 months and nothing. Bad council, poor service.
Me and my partner had to call their bulky waste customer service while going through an emergency situation and both their workers were extremely rude to us. I am not surprised this was my experience as most of the reviews on their phone call manners are the same as mine. A shame that with so many prepared and polite people I know that want to work in London they hire and keep terrible customer service workers. By the way it doesn't matter how frustrating or wrong a client is I have done customer service for over seven years and you should never loose your cool in under five minutes.
I have just been talking with Michael Shanks who for 45 minutes triesd to solve my problem in registering for a taranto parking permit. He was incredibly patient, kind, understanding and helpful. I could not have asked for a more understanding and diligent gentleman. He is a credit to Wandsworth Council
Absolute scum!!!! I got a parking ticket whilst unloading something into my flat for 5 minutes and these people won’t even pick up the phone! There is no way of contacting them, it just hangs up every time! It should be illegal!!!!!! I’m absolutely appalled
I’ll be complaining to the MP and if needed I’ll email PM himself, but something needs to be changed!! No wonder 2.5 star reviews… Just moved into a council and I can confirm it’s the worst council I have ever lived in! We are replacing lead pipes by the Thames water. Thames water applied for permissions which they got, the date has been booked. I have a small under 1 year old baby and I have a disability. Thames after arrived only to discovered that council did not do anything on their part! This is truly shocking and council is wasting everyone’s time here
I have been trying all day to report a party going on in a child's play park in Tennyson Street with youths who have brought 2 big BBQs & are smoking drugs to get he parks police but website & phone number don't work 🤦 absolute joke !! Don't want to waste police time calling 999 but have no choice ! Sooner Khan is out of his job the better
You would think that a government entity would show integrity. Grievances are useless as they all seem tohave each others back in the end ( in my opinion) Yes you can give it over to the Ombudsman, yet it can take years to have an answer. There isnt anyone to hold them accountable and it shows. Getting a response can take weeks for certain departments and only after you contact them over and over again. If i would do this at my job, i would have lost my job a long time ago. In my opinion and from my experience, the council lacks of competent employees with integrity. Quick to take your money but refusing to deliver. And if you are a woman, be assured to be belittled when you speak to male employees about maintenance issues or pest control issues
I had to visit the help centre at Wandsworth to sort out a council tax problem. I have considerable disability and only walk with the help of a rollator. I will be 95 next weekend. I did not realise that I needed an appointment but I was treated with the greatest kindness and courtesy. The atmosphere was relaxed, the seating comfortable and all the surroundings cheerful and well maintained. I was particularly impressed by the wonderful and easily accessible toilet facilities for the disabled. The day before I had been taken out to one of London's most expensive hotels and had to negotiate three steps to get there when I discovered that one of the supporting arms had jammed and was unavailable. That hotel could take a few lessons from Wandsworth! An official called David Lynch was particularly helpful even though I had arrived without appointment. When it came to getting transport for my journey home Anita, one of the receptionists went out of her way to ensure that my taxi turned up
Terrible service , Jaye smith the housing officer is terrible, been on the housing list for 10 years sent through aloud of medical documents for me and my I’ll son told “when she gets round to it” I’ll be updated to what’s happening. Been put into emergency temporary accommodation through RHP because the properly I have lived in since 2012 is not habitable , my son now has a life health condition because of this it’s taken getting doctors and hospital letters and local mp to get anywhere yet the council have still not done anything. Last month they compellty wiped me off the waiting list I had been on for 10 years because I didn’t respond to a letter they was sent to the adress where I’m not currently at. Useless useless people , shame on the council including Richmond and Twickenham . Entitled rude staff no idea how they even have jobs.
Awful service. Particularly from Bola Oyabayo who has been nothing but rude, unhelpful and aggressive in every interaction I've had with her. Several others I know have told me they've had very similar experiences with this lady. Truly shocking that Wandsworth council continue to employ her.
Received a pcn from this council, looking at the photos on the letter I thought was a black car photo'd (my car is white). Went online where you can zoom in and sure enough it is a black Mercedes. (My car is a white BMW - as detailed in their correspondence). I then looked at the photo of the registration to find it isn't even mine..... I cannot stand basic incompetence! Tried to call through to discuss, only to find myself going round in circles in their phone system and that there is no way to speak to a human being! I appealed through the online system, haven't heard anything as yet, which is around 2.5 weeks ago! If they had humans in the office, this could have surely been cleared up in a few minutes!! I hope the appeal is rejected so I can come and make a mockery of this bunch of clowns in a courtroom and can claim from them for my time!
Just called to flag that there are men in army uniform and enormous fake rifles running around Wandsworth common and yelling “BANG” at eachother. The woman who picked up the phone replied with “yeah?”. I said it was antisocial behaviour, and she let out an exasperated sigh at me. Sorry to be such a nuisance by complaining about people with realistic gun on Wandsworth Common.
What is with the men and their aggressive attitude at this council? They ask questions and then when you try to answer them, they cut you off and get rude. Had the absolute displeasure of speaking to someone this morning who spoke to me in a way that my own husband doesn't speak to me. I'm not even a council tenant but am authorised to deal with my elderly aunt's account and this isn't the first time I've been spoken to in an aggressive manner by a man when having to call them for their own ineptitude! Someone needs to check on their wives and daughters to see if they're alright!
A dystopian geometrical mess of plastic apartments has fragmented the view of this once historic landmark, sadly Battersea Power-Station has now been engulfed by this architectural nightmare. Wandsworth planning department failed to safeguard the integrity of this historic site from the international property developers that continually decimate the outlook of London with tacky domineering buildings. It would seem the principles of architecture have clearly gone amiss by its creators, as these obnoxious structures are not in keeping with the vernacular of the surrounding environment. Take note from European cities like Vienna that have a more considered approach to the disciplines of urban design and planning, opting for green space and low-rise architecture thats both tasteful and sensitive to its local area and citizens.
The council that asks for money for the “repairs” they are doing and the only time workers actually showed up and done works they destroyed our internet cable and didn’t care. Scaffolders the council chose are in front of house 8am on Saturday whistling and singing because ignorance is bliss…the worst part is that council does not care that they’re doing a ridiculous job Lol 👏🏻
Shame on this council, trash collection has become a legend, for a week now no one shows up to collect and there's trash all over the place, many foxes it's being attracted. I try to call the department for waste management all in vain, it seems they are on holiday, no one gives attention to you either the problem itself. Since the LABOUR'S SOCIALIST PARTY take control it became drastic. NEGLIGENCE AND INCOMPETENCE TOOK OVER THE PLACE.
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