Lightning Electrical Services Ltd

Disgusting outfit - main electrical subcontractors for my landlords Metropolitan housing (MTVH), a huge housing association. I'm a priority listed tenant due to life threatening cancer. This company - LIGHTENING ELECTRICAL SERVICES LTD - just so we're clear on that, consistently miss appointments, ignore requests & the out of hours "service" is non-existant & have now on both the last 2 occasions i've been unfortunate enough to have been put in their hands, brazenly lied to my face saying out of hours "engineers" (i'd classify them as 100% skivers of the worst kind) had tried to contact me and were unable to reach me. They wouldn't specify if this was by phone, text or in person by using entry intercom. Was awake for 48 hrs waiting for them - didn't happen in any way. My electricity was in dire danger of failing and although i'd explained clearly, calmly & multiple times that i have 3 life saving cancer drugs to be taken daily that MUST be refridgerated, their behaviour didn't change - NO action taken over the 3 nights in a row they failed to arrive or even contact me. When the day engineer did eventually show up he took one look at job and decided rapidly to be somewhere else. Even as we spoke face to face on a 37° day in London, he'd express concern, turn away & call his other jobs. As soon as i popped inside to get us both cold water, he jumped in his van, switched the phone off & disappeared never to be seen again. In the next development, Lightening office used blocking software so i couldn't call them from my # because the extremely bored lady who answered originally obviously decided my requests for normal, decent service were "awkward" in some incomprehensible way of doing business. I was not alone in suffering this - the local housing manager for my estate in London was also blocked after 2 calls & even though readers may think i'd been loud, aggressive or sweary in my frustration ( i wasn't, perfectly polite but understandably urgent) - the housing manager was 100% professional both times, merely asking for an eta & a quick explanation as to the previous no shows - this got him blocked too. For anyones info, software appears to be able to switched on for specific #'s considered too hard to deal with - rings for 15 rings then operators voice comes on saying " this # is unrecognised, call 100 for help". I called same # for lightening 2 mins later from a friends phone and got through to same plainly & obviously bored receptionist as from my original call. I've got no choice in having to deal with this crowd of criminally negligent chancers as they seem to have a gold plated contract with mtvh as main contractors...all they do is say they've shown up at a job & collect their £250 or whatever just for that + any fees for work actually done which in my case, both times 2 years apart was a big fat zero. Avoid at all costs. Am working on a way to prosecute this foul excuse for a service company - good luck to me.