Powering up Britain ltd T/A Britain Energy

I was very impressed with the work and how they tidied up after themselves. The work done was neat and tidy

Avoid. Poor workmanship and zero aftercare Had a boiler installed for my elderly mother under a government scheme. The job was delayed multiple times, but eventually completed. The boiler failed the very next day due to a pressure loss. When I contacted the company, no responsibility was taken. I was passed to a complaints number that went unanswered. No engineer was sent and no attempt was made to resolve the issue. My mother is elderly and has dementia. She was left without heating, and the lack of urgency or care was alarming. We are now having to pay another firm to inspect and try to fix what appears to be faulty installation work. Following on from my review. We have now identified the problem which has come at substantial expense. The engineer left one of the bleed valves loose which has caused loss of pressure and damage to carpets. Shoddy is an understatement. Just read your response to my review which just compounds the ridiculous way you conduct yourselves as a business. My mother has dementia she also doesn’t speak English. So please do not lie in an attempt to justify the unprofessional and shoddy works you have done.

They've done a great job of my loft insulation and extractor. They've worked solid all day and managed to get the job completed sooner than expected. They've also kept my house as protected and clean as possible. Would recommend.

They installed a boiler under the government free boiler scheme. It’s at my older aunties house. First there was a wrong part in the fitting and now a leak and they can’t come to repair it. Absolutely a nightmare.

Arslam and his team arrived to do the loft installation the trickle vents and extractor fans very happy with the service very professional and courteous and very polite people. However I have just noticed there is a hole in my ceiling which needs rectifying as soon as possible possible.

Biggest mistake I ever made reaching out to this company for a free boiler installation, they told me I qualified but only if I agreed to have my loft insulated, I told them that my loft had been insulated and boarded and is being used for storage, to which they said they would then send someone out to ensure that the level was at the appropriate 300mm to which I agreed as you can see the level without removing any boards as the boarding stops about 1 foot before the floor meets the roof, instead they came, ripped all my boards up, removed all the insulation and put it in bin bags do dispose of and then replaced it with the same type of insulation at a very inadequate 100mm and then left the boards in a pile in the loft. I chased them up about this and they Insisted on rectifying the damage, I had my doubts that they could so I had the company that boarded my loft have a look and they quoted me to repair it, a reasonable £406, I asked British energy to cover at least some of this and they refused insisting they will fix everything and assuring me that all will be put right. They arrived and managed to cause even more damage hacking the board up to fit them like an insane puzzle, with huge gaps and and sections left un-boarded, cracks in the boards and parts not even screwed down. I contacted the company that boarded my loft to take a look and give me a professional assessment and they were shocked at the destruction and now because the boards would need to be removed and then replaced I was quoted £985, I put this to Britain energy and aside from an email over 2 weeks ago telling me they take complaints seriously I have heard nothing from them, my loft was destroyed 2 months ago and nothings been done, I'm pretty sure I'm being ignored at this point and have been advised to take legal action, fortunately the loft company is happy to provide photos, documents and statements.

Kam was very efficient and worked in a tidy manner.He was very pleasant and friendly. He explained what he needed to do for the survey, and at the end of the survey he explained the next steps in the process. He left the property in a clean and tidy state. I had no issues with the work he did.

Had loft insulation and extractor fans fitted in kitchen and bathroom,after repeated emails and phone call explaining the shoddy work carried out in the bathroom I'm still waiting for a response a month later.slack workmanship all round.

Anthony server was most efficient

It was a pleasure meeting Mr Harry today at my property, regarding Boiler Grant. I am very happy with his professionalism in giving me a detailed information. His approach is very polite, helpful and full of information. I do recommend him..

Anthony from Britain Energy. Very competent, answered our questions, went through list of information he had to give us. Measured property efficiently.

Contact from you guys has been great from applying to having my survey. Harry came to survey for me and he was also great at keeping in contact and when he arrived he was so friendly respectful and gave me all the information I needed.

Very bad experience. The guys came to the property did the survey and afterwards no response . Poor customer services and waste of time

Ash came to my house to do a survey. He explained everything he was doing before he did it. He was very polite very friendly and at all times asked if I had any questions. I would highly recommend this person to work on anyone's home.

I've just contacted office, I'm sorry to break the news, the property is not qualifying unfortunately. And they not give me a reason

Harry was the name of the surveyor who was designated to come to my house today, for an evaluation. I cannot express my gratitude for the excellent service and for the great manners. He was also very witty, therefore, I did not realize when time passed by…🙂 The evening before the arrival, he also checked with me if I was still up for the appointment and, today, he kept me updated when he was blocked in traffic, in case he was running late. I would highly recommend Harry for his professionalism and good manners. Thank you, Harry!🙏

Had a replacement boiler fitted. I didn’t think it was possible as the kitchen was fitted around the old boiler. Unbelievable, I was so impressed with the work that was carried out. The new boiler is in exactly the same place. Kept the place as dust free as possible. Also kept me updated on everything. Very professional positive work carried out & very well mannered gentleman. 10/10 for the work. Very happy

Good survey carried out by Harry today

Harry was very nice and professional, he took the survey quickly. It was pleasure to speak with him and he explained all the processes ahead of us. Happy customers here, thanks.

Excellent experience with Britain Energy installing new central heating in my 4 bedroom house, new boiler, 11 radiators as well as new insulation in the loft.The whole process with Naeem and his team was straightforward with no issues. Highly recommend!

From the minute they arrived they began work. Worked tirelessly and efficiently the two days. They were friendly and professional and clean. Took old boiler and rubbish with them. Totally satisfied and happy with all they did. Can't thank them enough

Thankyou for your service.It was quick and everything went smoothly.Happy with everything.

Hi I am very happy with all sophisticated conversations and understanding .all ditels where very well explained over all very happy..

The man who came was nice. He called to stay he was coming. Did a thorough job. He did as me how much my house was worth though. That didn’t seem to be part of the questions

Highly satisfied with the quality of service. They are reliable and work with integrity. They have given me all the options available from repair to replacement. The support I received was thoroughly and the whole process went smoothly. They made sure to help and support me through out the process and came out with the best plan suited the property. I would definitely recommend them to anyone who is looking for an extra help to upgrade their property.