AXIS EUROPE Ltd

Axis attended our property to carry out works and were there for several hours for a job. During this time, one contractor made repeated loud comments about the occupants, including remarks about culture and a perceived language barrier. The nature and tone of the comments amounted to clear racism and hostility. They were made openly inside our home and were overheard by members of the household. A formal complaint has now been raised with our housing association. Based on this experience, and having read other reviews, it does not appear to be a company that prioritises professionalism or customer satisfaction. Very disappointing overall.

Beyond a joke water leaking from under the floor brand new carpet completely ruined the pipe in the toilet has burst called at 11.30 am to report the repair told it emergency repair currently near 12 at night not showen at all

An excellent team from start to finish — efficient, professional, and refreshingly easy to have around (which matters more than one might think when your windows are being replaced). Darek 1 – the quieter and more serious of the two. A man of few words and a great deal of action. Calm, focused, and quietly effective. Darek 2 – the lighter and more cheerful counterpart. Warm, friendly, and genuinely enthusiastic about his work. Responsible, approachable, and clearly someone who takes pride in doing things properly. Lewis – young on paper, but a master in skill. He brings an energy that lifts the whole room, and is one of those people you immediately hope will be on the job again. Paweł – a courteous and pleasant presence, a real pleasure to have around, and highly skilled at what he does. Professional in the best sense of the word. László – worked with us for only one day, yet delivered impeccable work. Efficient, precise, and entirely dependable. A thoroughly reliable, well-organised team. Five stars without hesitation. ⭐⭐⭐⭐⭐

A cowboy outfit! They left my grandmother, whom is bed bound, end stages of dementia, with no light in the kitchen. They were to send an electrician to replace the light and a plumber to fix the toilet. These were classed ,as emergency repairs. Knowing and dealing with this company, on many occasions, I knew by 3pm, that it would be a no show. I phoned on many occasions and was told, they would contact both men and that both men, would contact me back. I had no phone calls. They also did the same with the site manager. At 5:30pm, I phoned again, the lady whom answered the phone, was arguing with me, saying they would be there by 6pm. She was very rude, then proceeded to have a conversation, with other employees, whilst I was mid conversation. She kept saying, over and over, they are closed now, why answer the phone then? She and the other employees lied!! It's organisations like these, that are corrupt and also laundering money. They will close down, re open under a new name. They need to be looked into! After some research, I can see they already have numerous, lawsuits under their belts from 2025, that is ongoing. All outfits, should use family run companies, give them the business, because these shell companies, are a lie and they do not care, as long as they are paid. They have also, denied any booking was made, to the site manager. They deleted the bookings and assumed, that because of my grandmothers age, she would not be able to pursue this, or give any supporting evidence. Except I am excellent with technology, I have screen shots of the bookings and refs, also telephone recordings, with the employees over the phone. I will take this further, in due course and it will be all over social media. This company should not be aloud, to get away with this! NAME AND SHAME THEM!!

One of your van drivers with the reg EA17 TJZ was swerving between lanes on the A127 towards Southend blocking people from passing him, some of the worst driving I’ve seen. If that vehicle has a dashcam, check it.

Axis were meant to repair the kitchen waste pipe on my property. After cancelling my appointments for months and constant following up over the phone, someone attended but said they didn’t have the right tools and would only be able to tape it up and someone else would have to come later. Weeks later, the person with the right tools attended. As well as refusing to fix the pipe, they damaged it further, leaving in a worse condition than the sellotape job. I am in the process of formally complaining and will escalate to the ombudsman if the complaint isn’t resolved to my satisfaction. Photos show the original problem, the sellotape repair, and the damage left by the most recent Axis employee. It’s disgusting that a company can operate like this.

Axis do all our housing repairs a Brentwood Council , they are terrible , I wouldn’t give any of the management a job in the local loos

Unfortunately the people on their team lack general capacity to do their job to a reasonable standard. Many appointments havnt been attended and they have avoided explanation or acknowledgement when writing to them. A thoroughly unenjoyable service dealing with this company. I wonder if anyone higher up could have a proper look at what is going on as it needs some serious training

Dangerous. A van with the number plate ending in FXJ, on the A12 was cutting and serving. They must have not only been on their phone but trying to cause an accident. DO NOT TRUST PEOPLE LIKE THIS!!

The incompetence of this company is exhausting. No hot water for 10 days. First workman came, switched the water heater off 6 days later another arrived but didn't have the spanner to do the work, no indication of when they will be out to fix it. Also reported that the shower pump isn't working was given a date for 2 weeks time, after telling them we have no hot water and now no shower they have given me a date for next Monday 6 days time so until then, no shower and no hot water. We are pensioners in our 70's. Absolutely disgusting.

The incompetence of this company is exhausting. No prior communication to arrange a visit. 3 workmen arrived 15 minutes apart all to survey the same job. A 4th workmen arrived 2 days later, again to survey the same job. And again today a 5th workman arrived to survey the same job. All oblivious to each other! What an absolute waste of tenants service charges. If this was a company dealing with private sector houseing I’m sure they would be in court by now, but sadly as they deal with councils and housing associations I can see their standards are irrelevant. A million pound a year on a five year contract, I would say they are laughing all the way to the bank

Got referred to Axis. Spoke to lady named Mariana who was absolutely no help and talked down to me over the phone and now they are subcontracting work which they should have not done as the work was taken away from them. Absolute joke of a company. Can't even get through to them over the phone as you have to wait over 1hr.

Incompetence Having a message at 16.20 to say an operative is on their way to fix a TWO person water tank problem when they finish work at 1800 at-home is a real JOKE! This is typical of how useless Axis is when you waste a whole days to wait in for an important appointment. At least the operative got home on time with a full day's pay because he couldn't be bothered to come anywhere near our house or apologise for not turning up.

If I could give minus 1, I would l. Absolutely appalling service . I have been chasing repairs since the 29/11/2024, axis constantly set dates and then don’t turn up. When you do call them they try to blame the housing association Peabody for their incompetence. I’ve had a toilet which has not been working properly and a crumbling ceiling plasterboard in my bathroom. I was advised by the Axis electrician that the plasterboard was in a bad state and was actually a safety risk. After failing to book in the correct repairs for over 3 weeks, someone arrived today without any knowledge that he had to change the plasterboard. He then contacted his colleague (scheduler) Tajrin Zoarder, who now says there’s no dates available until mid Jan. My question is that if this has been considered a health and safety issue, why has this been allowed to ignored for so long? I now have high confidence that Axis does in fact ignore customer reports as when I asked if Tajrin could check my other repair work for the toilet which has not been functioning properly, (not realising she was on loudspeaker) she told the electrician that ‘she doesn’t have time for that’ and that ‘he should tell me to contact Peabody’, despite me saying that I had spoken to Peabody just 20 minutes before. I have raised the issue with the toilet over 6 times and spoken to axis just a few days ago to confirm the works will be done. The electrician who arrived today, apologised for the fact that I have been given the run around for over 3 weeks with no works being completed. Your workmen have been completely humble and genuinely do want to do their job, but don’t have the support for their colleagues in other teams who either don’t have interest in their jobs and aren’t passing on the right notes. Axis team- I highly recommend your staff are retrained on what customer service is. If you continue to hire people like Tajrin, who have no empathy and are completely dismissive and disrespectful, you will continue to get reviews like mine and the people below. I am still waiting for my toilet to be fixed and please for the love of Christ, stop ending the call on people. I have called twice since 8am, and having not been able to get through I request a call back. When someone does call, who I presume might be Tajrin, she ends the call straight away. Absolutely pathetic!

Appalling service. Had a mains water pipe leakage and it's taken them more than 3 days to send someone out. Not acceptable. I think Newham needs to change their maintenance contract to a better firm that will actually get the job done

The customer service is extremely poor. For example, when you take time off work for an appointment with a contractor, they either don't show up or arrive at a time that was not agreed upon. The manager is responsible for their staff and needs training. If they lack competence and education, they should not be managing staff.

If I could give you zero I would! You left me with no heating or hot water in December for 2 weeks and then to get a extractor fan fitted you cancelled 4 appointments on the day causing me to loss of earning and then the customer service team tell you they will resolve the issue by such and such date and I’m still waiting! Think it’s safe to say time this company got shut down!