Openview Security Solutions Ltd
2.8(21)St Edward's, Havering, Romford • NICEIC
Reviews
2.8
Customer reviews for Openview Security Solutions Ltd are overwhelmingly negative, citing missed appointments, poor communication, and long delays in repairing communal door entry and intercom systems. Reviewers also report instances where the company claimed repairs were completed when work had not occurred, as well as high prices for replacement alarm pendants. Further complaints focus on rude staff behaviour and aggressive driving in company-branded vans.
Summarised with AI
The worst service ever. There is impossible to find a worst company than that. I really don't recommend it to no one! If you can, run away from them.
I had a very poor experience with one of this company’s drivers. Her behaviour was rude, unprofessional, and at times outright insulting. What was particularly concerning was the apparent lack of knowledge regarding road regulations, which raises serious questions about the level of training provided. Following the initial interaction, her conduct became increasingly vindictive, which is completely unacceptable for someone representing a business. This kind of behaviour reflects poorly on the company as a whole. Having reviewed other feedback, it is disappointing, but perhaps not surprising, to see similar concerns raised by others. It suggests a broader issue with staff conduct and customer service standards. Overall, this was an extremely unpleasant experience. The behaviour displayed was disrespectful and entirely inappropriate, and I would strongly urge the company to review its training and accountability processes.
Atrocious driving, vile unprofessional behaviour, language and gestures from their "lady" van driver, in earshot of young children in St Helens to boot. Little surprise that the van has more dents than the moon. If this company wants to improve their reviews it seems that employing such entitled and inconsiderate people as this will not help their cause.
The worst company I’ve ever had the misfortune of coming across. Complete wilful neglect to the emergency health and safety works by directors, managers, supervisors and administrators alike. Engineers are passed around and discarded of all while never having the necessary qualifications needed for the job they do. Jobs are prioritised by what they can be bothered to do, NOT the genuine reactive time they are instructed to carry out the work in. From the directors, the hr team, and management - right down to the administration staff, NOT ONE IS BOTHERED if a resident is left in a vulnerable position because of their lack of care (read other reviews regarding this). Supervisors and mangers of multiple councils and housing associations have been heard to wish awful events on residents simply because they have asked for their repair to be carried out. If you have been told an engineer will be with you - 9 times out of 10 they won’t turn up and they knew that when they told you they will. The company views any mandatory and necessary tasks regarding your health and/or safety as a box ticking exercise and will not ensure due diligence comes into play. A small branch of this company made up of 22 people saw 12 members of staff leave in a span on 12 months due to the pure disrespect, extreme bullying and lack of human decency of the operations manager TB and not even a hint of investigation into any of this… All of this was overlooked by the internal HR team and not one of those 12 people were treated like humans but instead received a cold and calculated level of disregard. This company lacks even the basic of morals it promises in their Ethos listed on their website. I would refuse anyone working for this company to carry out any kind of health and safety works in a loved one’s home, you should too.
Ignorant staff endangering people with terrible parking.
The engineers are really good in my experience, but the company never tells you when they're going to come. It could be today, it could be in 4 months, it could be never. You just have to hope that if and when they do attend, they happen to catch you in. Communication with this company is clearly very low down on their priorities, and hope that you don't "need parts" for something because you'll be waiting months, with no updates. As another reviewer stated, the mark-up up on the S.O.S pendant replacements is nothing short of extortionate.
Have never actually used their security services but judging by the blatant aggression and intimidation displayed by one of their drivers, despite driving a van that represents the company name (unfortunately did not get license plate), suggests the kind of unprofessionalism that is dangerous for security work.
Their idea of a 'quiet-close security door' is a joke! The door lock is so noisy when it connects, it can be heard from the back of the house! I get no peace at all as it was fitted to a stair door and my flat is right next to it. How can they not KNOW how noisy it is when they fitted it?? It's a nightmare.
Liars! I have reported the broken intercom system at our block run Tower Hamlets Homes multiple time. Each time Openview lied and said they fixed the problem. They even claimed to have phoned my mobile and knocked my door. More lies. They now say they are waiting on parts despite saying multiple times they had fixed the problem. Despicable. I hope the truth catches up with you.
Absolutely appalling service, run by unprofessionals, a broken Intercom system and lock for communal door for the past YEAR. Making excuses time and time again and jobs being 'lost', communication not logged having the same conversation over and over again, the incompetence of this company has resulted in intruders entering my block and missing important mail resulting in delayed hospital appointments and not receiving results and now had debts doubled due to not receiving mail. Honestly one of the worst run companies I have ever came across. I would not recommend this company to my worst enemy. I will update if and when this problem is rectified. EDIT- 3 months on, changed companies and the problems were fixed within 1 WEEK which proves the level of service from this company. Do not waste your time
This Company is a Disgrace. They are contracted by our Management Company to Service our Intercom System. As Residents we have to purchase our Alarm Pendants through this terrible firm. I had to purchase one which came from Supplier to Openview Security then to myself. It took 15days, I was given an explanation to the time taken which I cannot dispute. The Invoice from Openview Security was for £132.90 this includes VAT and delivery of £15.00. I have made some enquires and found that the same Pendants can be purchased through other Firms for £48.00, £49.00 and in one case no delivery cost. I have been in correspondence with this disgraceful company for nearly two months and got no further.i attach my proof.
10 days on and we are still waiting for our intercom and door entry system in a Retirement Block to be restored to working order. Useless company. Allegedly have made 6 arrangements to call and no show. Except they turned up unannounced on a Sunday pm, did nothing but took picture! Did not even have a tool bag with him! Sadly contracted to our managing agents, First Port so we cannot directly sack them which is what should happen. However we can make recommendations and reports and we shall. This is an emergency call out system,, we have no full time manager currently and some of us are rated severely vulnerable! What kind of people run a company this bad?
Van just flew past overtaking a learner driver at speed in a 20 zone. Their driving seems to be a problem
oh dear.. I see I'm in good company to complain about these people.. I'm still waiting for the new door system to be activated.. it's been in the working for two months and it seems all installed since weeks... however the door is still unlocked.. just wrote them an email... but from the other comments it seems I won't get any reply.. I will update this if I get a (any?) reply.. :)
Lied about completing a job for a door entry system of the estate I live on, leaving the estate vulnerable to anyone that would want to enter. They took the Councils money for doing nothing and left people living here at risk. Conmen.
Used by the council to install heat alarms in my flat, decided to put a heat alarm directly next to my shower door so now hot showers can and have set the alarm off. Emailed them to correct this and have received no reply or acknowledgement of my email.
Booked an appointment 4 weeks ago confirmation letter followed arranged leave for today 10am text message recieved apponitment cancelled rebooked for tomorrow... I live in social housing but despite myths i go to work called the office they are not one bit intrested to add insult to injury i look out of the window and guess what there van is parked outside my neighbours who is having a check phoned back they couldnt care less. Great company avoid having them in your home so unproffesional
Absolutely useless, DO NOT USE THEM!! 4 months, 3 engineers, 5 attended appointments (three of them to take details of the buzzer system, yes it took three appointments to simply take details because they were never passed on) and a million phone calls made by me because they NEVER call you back, AND MY BUZZER STILL ISNT FIXED!!
The most disorganised company I have come across - sent me a letters chasing to get my electrical install tested. Told them that I was not a housing association. They insisted that I had to have the flat tested even though L&Q are no longer the managing agent. They then sent me a further 2 letters chasing me up to make an appointment, so made an appointment and took 1/2 day off work - no one turned up. When I rang to find out they had no record of the building on their books even though 2 other flats in the block had been tested that day. A company that really has no idea what they are doing or who they work for. Appalling.
Avoid. Second appointment made and yet again nobody turned up or attempted to communicate. Dreadful business model with utter disregard to customer.
I have problem with the comunal dish for 2 weak my concierge keep calling them and they keep telling us that they will send the engineer today but they haven't till yet I also had to pay £70 to sky box they didn't put my new q box as the comunal dish has a signal problem They have very unfriendly staff they only going to be nice to you until you sign the contract after that they won't provide there service or pick calls very unprofessional people
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