Eco Systems Group Ltd

Arranged quick assessment & quoted quickly,efficiently & competitively. Work booked promptly & the workmen on the day were very polite, worked quickly, completed the job well & cleaned up very well. Certifucate of work available same afternoon. Could not have asked for any better

Pressure sellers. Had a guy knock on my door, quick chat and was very eager to get a colleague (Rush) to check if we had insulation in our walls. Asked when this would be, said same day 20mins. Naturally with doors knockers, you want to check companies out. Conversation held with the previous guy was about 8-10 mins max. 5 mins later had rush, the colleague knock on the door, tone changed when I said I wanted to look into things myself. Rude guy kept saying I wish you told my colleague this before (note the colleague said he was chatting to one of my neighbours so it’s not like he came down from the other end of the country). Anyway, back to the point. Pushy people, looks like there’s a few bad reviews. Any one considering this should check out the government website and perhaps try there energy provider beforehand.

Had the insulation done a few years ago. Job was done fast and insulation is effective. However, I wish I was told at the time that spray foam companies are not regulated and this type of insulation is classified as a fire and safety hazard making it very difficult or even impossible to now sell or remortgage the property.

Failed to get back to me after completing their survey request form online.

During the initial call, the representatives were courteous and prompt in booking the survey and charging me for it. Ben, the surveyor, was friendly but did not provide me with sufficient information as he needed to consult with his supervisor, who was presumably more knowledgeable about the insulation and the issues I was encountering. Since then, I have made several calls to them, repeatedly requesting a call back (which they have always promised but have not fulfilled). I was finally able to speak with Joe, who informed me that the issue is more complex and that Ben lacked the necessary seniority to address it. I have repeatedly inquired whether they could resolve the matter, and they have confirmed their ability to do so. However, despite two months having passed since the survey, I have not received any calls, the issue remains unresolved, and I have not received my money back. Therefore, I strongly advise against engaging with this company.

I would advise caution with Eco System Group. They will try and sell you the dream of cavity wall insulation funded by the government however my experience was especially poor and I wish I had asked more question and been more insistent. They drilled into my external walls in four places to identify if I met the criteria and promised the filler they use will mould with the existing but as you can see from the pictures it simply doesn’t and looks a mess. I was promised a call back to advise on eligibility but it has been over 5 weeks now and I haven’t heard from them. It smacks of cowboy behaviour. You can learn from my mistakes, hopefully.

Very good experience from start to finish with cavity insulation. Elise has been really helpful answering all my questions etc. Initial inspection, survey and installation happened really quickly without issue

Do not use these scammers. They charged me to do cavity insulation bead and when I replaced new window after six month then found most of cavity got no beads ( just splash here and there ) . So it’s just waste of money if any one try to fill cavity with these bead as they go through cavity . These people drill hole every where to pretend they filling beads ( as they know no one can see cavity ) . They are scammers .stay away

Cheers, guys, especially Elise, for sorting out my loft floor insulation. A nice chap came round and measured away, took notes, and agreed I defo had a cold house. The next week two chaps came round and a veritable blanket, thick and warm, was smothered on the loft floor. Toasty now );o)

I recently had Eco System Group install insulation in my walls, and I couldn’t be happier with the experience! From start to finish, their service was outstanding. The team was professional, punctual, and incredibly efficient. They explained the process clearly, answered all my questions, and made sure I was comfortable with everything before they started. The quality of their work speaks for itself—my home already feels so much more comfortable, and I’m confident it will make a big difference in energy savings. It’s rare to find a company that delivers on both excellent customer service and high-quality workmanship, but Eco System Group absolutely exceeded my expectations. I highly recommend them to anyone looking for insulation services. Five stars!

I had the most positive experience with Eco System via Ovo. I dealt with Elise, and she was fantastic. She is an awesome ambassador to your company. Thank you Elise for being super professional and kind.

Eco Systems Group provided excellent service from start to finish. Elise was incredibly helpful, ensuring I had everything I needed and addressed all concerns that I had. The surveyor and installation team arrived on time and worked efficiently. Would recommend.

Very pleased with the service offered by EcoSystem! Just had our loft insulated as well as an extractor fan installed in our kitchen helped by the GBIS scheme. Once our application had been approved, EcoSystem got in touch straight away to decide on a day to start. The communication with Elise from the office was fantastic, such enthusiastic person, very helpful, easy to reach too! Made the all process run smoothly! Thank you Elise! Very quick and efficient process, from start to finish.

Had to contact numerous times after initial survey.. everyone stated they would call me back same day, happened about 5 times with no contact at all. We was told throughout due to being low income we would benefit from free insulation only to find out that it would still cost 18k. How can someone on low income afford that? They said it would cost 28k to do solid wall insulation which is extortionate anyway for the size of our property, but the government would only fund 10k 🙄 honestly they are really bad, use someone else more reliable.

We would like to thank your company for the excellent cavity wall insulation work you carried out on our property. My wife and I and delighted with the workmanship your contractors Mo and Blimmer put in. We have received plenty of positive comments on how quick this was all completed.

AVOID THIS UNRELIABLE COMPANY Called this company for a large job that I needed doing . Told Daniel was on a call but would call me back straight after. He failed to phone back that day or the next so called again on the 3rd day and told the receptionists that I didn't get a call back, she apologised and said she will definitely get Daniel to call me straight back. He never bothered!!!! How unreliable can you be and this is BEFORE I gave them my buisness. So glad I didn’t get them to do my job as if this is what they are like now, what if I had a problem after they did the job.

Installed the roof foam insulation with them, when the time came to remove it 1 year later-as bank wouldnt give me a mortagage otherwise. they quoted me double the market standard to remove the foam and director called me trying to get me off their back..Promised tonnes of things and didnt follow up on any. When we removed the foam ourselves we discovered that they even put a foam between the membranes- tear the membrane, and in the ventilation vents! AVOID. ********* UPDATE: Classic move by the avoiding trader, claim that they dont recognise you as a customer. So i attach the email....They will not change their response, for smth else.. that tells you volumes.

Don’t go with this insulation. It’s a spam. It has ruined all the roof felt and has left the property untouched by lenders and banks. Currently removing it. 🤬

I got my loft spray foamed last year and I thought it was the correct thing as well told to insulate your homes however a year later I get a valuation on my property and get told no lender is happy to remortgage my property due to spray foam and I call this company they tell me that this was not the case when I had mine done however I would not want anyone to go through what I’m going through so do not sprayfoanm unless ur not planning to ever sell your property I do not believe these companies are making their customers aware that this is going to be an issue with lenders out there and still insulating using spray foam when you call to get help they tell you it’s now going to cost me thousands of pounds to remove I will be sharing my storey with watchdog to save others from this

Please avoid if you want any form of soundproofing, we brought them in and paid above the odds for floor insulation just to make the problem worse. We can now hear conversations word for word from below, I’ve attempted to contact them and have been completely ignored for weeks now.

There cold callers are rude and very aggressive when you tell them you are not interested!!! don't seem to have a clue about GDPR!!!

I’ve just used this company for cavity wall insulation. Charming surveyor took time to assess the property and the work required, which appeared significant as it would require extraction of debris from within the cavity - possibly 2, maybe 3 days work in total. Installers deemed that extraction wasn’t required and completed the work in 2 hours. Not particularly tidy, and doubts cast over the work being done properly given the installation differed significantly from that explained by the surveyor. The team returned to reassure the cavity was filled; this was done by drilling pilot holes and inspecting the cavity with iPhones rather than inspection cameras - hardly professional. Should you have cause to raise a legitimate concern with this company, you should expect a foul mouthed rant from the director threatening legal action if payment wasn’t forthcoming. Not exactly customer friendly or reassuring, leaving doubts about the integrity of this company and on that basis I can’t recommend.

A nice surveyor came to my property for a quote on a insulation job. This was over a month ago. Since then I have sent them 2 emails (got no answers), called them once and was told they would call me back, used their website to get in touch (and no one did). So they wasted this man's time for nothing but also wasted mine. They could have at least the decency to give an update even if it is negative.

The sales rep returned 3 days later with all the information. Had not left anything with elderly parents at initial meeting. Informed me process now changed.

Obviously have enough business. I called twice AND emailed to get a quote. Not response

After working with a few spray foam companies over the years, Eco are by far the best. They really care about their customers and never overcharge like some of them. Most customers always recommend the install team to neighbours as they are very courteous and tidy.