Eco Systems Group Ltd

Brilliant service. Help my mother find a solar system that was optimal for her! Would recommend! Great Staff!

Amazing service and staff. Totally recommend !

Eco Systems Group Ltd are a fantastic company to work with. I've been fortunate to collaborate with Lloyd & the team on various projects, as well as advising on my own energy upgrades. Communication is fantastic. They always go the extra mile. They have really strong lead times. Always a hugely positive experience.

We selected Eco Systems to install our solar panels on our property. Their attitude and professionalism were excellent from start to finish. They explained how and when everything would be installed which gave us peace of mind especially as the panels were installed on our existing roof tiles. We would highly recommend Eco Systems for a renewable energy installation well done !!

I couldn’t recommend Lloyd and the team highly enough. I had spoken to so many insulation companies beforehand and Lloyd was by far the most helpful, knowledgeable and honest. Our situation was a little complex, but Lloyd really took the time to understand everything, work out the best solution for us and explain all of the technical details clearly. There was never any pressure or hard sell — just genuine, honest advice, which I really appreciated. They were also very fairly priced and the whole team were fantastic, from the surveyor through to the installers. Everyone was professional, helpful and a pleasure to deal with. So pleased we found them and would 100% recommend. Thank you Lloyd and the whole team!

Had old failed wool insulation removed and foam bead cavity wall insulation installed in early 2026. We were happy with the service provided and the communication with head office.

This review is about Eco Systems Group Ltd’s customer service and what that says about the firm more broadly. Due to out-of-date information on the National Insulation Association website, I called the company in error, thinking that they provided a service in Manchester which they no longer do. The inconvenience to me of a wasted phone call was minimal. However, to ensure that I got something in return for it and that it therefore wasn’t a wasted call, Joe, the Retrofit Coordinator I spoke with, apologised for the NIA’s out-of-date info and asked me how far I had got with my search for a solution to my damp cavity wall insulation problem. When I said this was my first call, he proceeded to spend a considerable amount of time talking me through the process of extraction/remediation/reinstatement, the sorts of things I should ask other contractors, the decision to make about having the insulation/cavity inspected first, what level and detail of materials & workmanship I should expect, and an idea of typical costs. He also provided me with his contact details in case I had any further questions or doubts. This was excellent customer service provided to a non-customer, and I’m not sure how many other companies would have gone to such lengths when there was no prospect of any business coming from it. If this admirable level of service is reflected across the company as a whole, potential customers should be able to choose Eco Systems Group Ltd with a high degree of confidence.

Great service from start to finish.

I recently had the pleasure of working with Ecosystem company for cavity wall insulation and loft insulation, and I couldn't be happier with the experience. A special mention goes to Olivia, who was incredibly kind and helpful throughout the entire process. She took the time to answer all my questions and made sure I understood every step of the insulation process. Olivia's attention to detail and friendliness made what could have been a daunting experience so much easier. She coordinated everything seamlessly, ensuring that the work was completed on time and to a high standard. I highly recommend this company for anyone looking to improve their home's insulation—especially with such an outstanding team member like Olivia facilitating everything. Thank you for a wonderful experience!

I recently spoke with Elise about insulation for my home, and I couldn’t be happier with the service she provided. She was professional, knowledgeable, and genuinely helpful. Even though I’ve decided to move and won’t be going ahead with the installation, I still wanted to say how brilliant Elise was. I’d definitely recommend Eco Systems Group to anyone looking for insulation. Elise really knows her stuff and made dealing with this company actually enjoyable. Thank you, Elise!

Eco Systems Group insulated my loft, fitted trickle vents, and a kitchen extractor fan and I've been really pleased with the job. Elise was great making all the arrangements and helping to ensure everything went all smoothly. Good value

We would like to thank the company for the cavity wall insulation, trickle vents, and kitchen extract fan installed our property last week. Speacial thanks to Elise, for helping us during the entire process.

Arranged quick assessment & quoted quickly,efficiently & competitively. Work booked promptly & the workmen on the day were very polite, worked quickly, completed the job well & cleaned up very well. Certifucate of work available same afternoon. Could not have asked for any better

I would recommend eco systems group very pleasant workmen helpful explained everything that needed to be done Simon the Surveyor and Elise in the office was brilliant answering all my queries Kind Regards

All work carried out with minimal fuss and disruption by a cheerful team of gents.I think it was all done within 3 hours.That's the cavity walls, the window air vents and the trimming at base of doors.Throughout the process, Elise and Georgia were on hand at the office to deal with any queries.In short, a very smooth operation from start to finish and I can look forward to a cosy winter and smaller bills🎉 Highly recommended 👍

Pressure sellers. Had a guy knock on my door, quick chat and was very eager to get a colleague (Rush) to check if we had insulation in our walls. Asked when this would be, said same day 20mins. Naturally with doors knockers, you want to check companies out. Conversation held with the previous guy was about 8-10 mins max. 5 mins later had rush, the colleague knock on the door, tone changed when I said I wanted to look into things myself. Rude guy kept saying I wish you told my colleague this before (note the colleague said he was chatting to one of my neighbours so it’s not like he came down from the other end of the country). Anyway, back to the point. Pushy people, looks like there’s a few bad reviews. Any one considering this should check out the government website and perhaps try there energy provider beforehand.

Had the insulation done a few years ago. Job was done fast and insulation is effective. However, I wish I was told at the time that spray foam companies are not regulated and this type of insulation is classified as a fire and safety hazard making it very difficult or even impossible to now sell or remortgage the property.

Failed to get back to me after completing their survey request form online.

During the initial call, the representatives were courteous and prompt in booking the survey and charging me for it. Ben, the surveyor, was friendly but did not provide me with sufficient information as he needed to consult with his supervisor, who was presumably more knowledgeable about the insulation and the issues I was encountering. Since then, I have made several calls to them, repeatedly requesting a call back (which they have always promised but have not fulfilled). I was finally able to speak with Joe, who informed me that the issue is more complex and that Ben lacked the necessary seniority to address it. I have repeatedly inquired whether they could resolve the matter, and they have confirmed their ability to do so. However, despite two months having passed since the survey, I have not received any calls, the issue remains unresolved, and I have not received my money back. Therefore, I strongly advise against engaging with this company.

I would advise caution with Eco System Group. They will try and sell you the dream of cavity wall insulation funded by the government however my experience was especially poor and I wish I had asked more question and been more insistent. They drilled into my external walls in four places to identify if I met the criteria and promised the filler they use will mould with the existing but as you can see from the pictures it simply doesn’t and looks a mess. I was promised a call back to advise on eligibility but it has been over 5 weeks now and I haven’t heard from them. It smacks of cowboy behaviour. You can learn from my mistakes, hopefully.

Very good experience from start to finish with cavity insulation. Elise has been really helpful answering all my questions etc. Initial inspection, survey and installation happened really quickly without issue

Do not use these scammers. They charged me to do cavity insulation bead and when I replaced new window after six month then found most of cavity got no beads ( just splash here and there ) . So it’s just waste of money if any one try to fill cavity with these bead as they go through cavity . These people drill hole every where to pretend they filling beads ( as they know no one can see cavity ) . They are scammers .stay away

Cheers, guys, especially Elise, for sorting out my loft floor insulation. A nice chap came round and measured away, took notes, and agreed I defo had a cold house. The next week two chaps came round and a veritable blanket, thick and warm, was smothered on the loft floor. Toasty now );o)

I recently had Eco System Group install insulation in my walls, and I couldn’t be happier with the experience! From start to finish, their service was outstanding. The team was professional, punctual, and incredibly efficient. They explained the process clearly, answered all my questions, and made sure I was comfortable with everything before they started. The quality of their work speaks for itself—my home already feels so much more comfortable, and I’m confident it will make a big difference in energy savings. It’s rare to find a company that delivers on both excellent customer service and high-quality workmanship, but Eco System Group absolutely exceeded my expectations. I highly recommend them to anyone looking for insulation services. Five stars!

I had the most positive experience with Eco System via Ovo. I dealt with Elise, and she was fantastic. She is an awesome ambassador to your company. Thank you Elise for being super professional and kind.

Eco Systems Group provided excellent service from start to finish. Elise was incredibly helpful, ensuring I had everything I needed and addressed all concerns that I had. The surveyor and installation team arrived on time and worked efficiently. Would recommend.

The lads who did my loft insulation, were polite, friendly and very efficient, even hoovering up afterwards Very Happy Paul

Really pleased with everything from Eco Systems Group, I really felt like I was working with a consistently friendly, efficient and professional team! I am very pleased with the result, thank you to Elise and the whole team!

Very pleased with the service offered by EcoSystem! Just had our loft insulated as well as an extractor fan installed in our kitchen helped by the GBIS scheme. Once our application had been approved, EcoSystem got in touch straight away to decide on a day to start. The communication with Elise from the office was fantastic, such enthusiastic person, very helpful, easy to reach too! Made the all process run smoothly! Thank you Elise! Very quick and efficient process, from start to finish.

Quick, efficient and professional!

Had to contact numerous times after initial survey.. everyone stated they would call me back same day, happened about 5 times with no contact at all. We was told throughout due to being low income we would benefit from free insulation only to find out that it would still cost 18k. How can someone on low income afford that? They said it would cost 28k to do solid wall insulation which is extortionate anyway for the size of our property, but the government would only fund 10k 🙄 honestly they are really bad, use someone else more reliable.

We would like to thank your company for the excellent cavity wall insulation work you carried out on our property. My wife and I and delighted with the workmanship your contractors Mo and Blimmer put in. We have received plenty of positive comments on how quick this was all completed.

AVOID THIS UNRELIABLE COMPANY Called this company for a large job that I needed doing . Told Daniel was on a call but would call me back straight after. He failed to phone back that day or the next so called again on the 3rd day and told the receptionists that I didn't get a call back, she apologised and said she will definitely get Daniel to call me straight back. He never bothered!!!! How unreliable can you be and this is BEFORE I gave them my buisness. So glad I didn’t get them to do my job as if this is what they are like now, what if I had a problem after they did the job.

Jahir and Jetmir were great. Kept me updated at every step. Great end product and finish.

Installed the roof foam insulation with them, when the time came to remove it 1 year later-as bank wouldnt give me a mortagage otherwise. they quoted me double the market standard to remove the foam and director called me trying to get me off their back..Promised tonnes of things and didnt follow up on any. When we removed the foam ourselves we discovered that they even put a foam between the membranes- tear the membrane, and in the ventilation vents! AVOID. ********* UPDATE: Classic move by the avoiding trader, claim that they dont recognise you as a customer. So i attach the email....They will not change their response, for smth else.. that tells you volumes.

Jahir and Jetmir did a great job. Very polite and helpful.

Requested a quotation, speedy response, well mannerd staff, provided installation date quickly and no problems with the install itself, would recommend

Don’t go with this insulation. It’s a spam. It has ruined all the roof felt and has left the property untouched by lenders and banks. Currently removing it. 🤬

Very pelased , good comunications , good service. Highly recomended

Great service, communication and installation simple, tidy and effective. Thank you

Spray foam was done in our loft, very quick and clean, the two guys were very polite and we would not hesitate in recommending this company.

I got my loft spray foamed last year and I thought it was the correct thing as well told to insulate your homes however a year later I get a valuation on my property and get told no lender is happy to remortgage my property due to spray foam and I call this company they tell me that this was not the case when I had mine done however I would not want anyone to go through what I’m going through so do not sprayfoanm unless ur not planning to ever sell your property I do not believe these companies are making their customers aware that this is going to be an issue with lenders out there and still insulating using spray foam when you call to get help they tell you it’s now going to cost me thousands of pounds to remove I will be sharing my storey with watchdog to save others from this

The Team from Eco Spray did our cavity wall insulation. The process was quick (less than a month from reaching out to installation) and efficient. The surveyor Terry visit and answered lots of questions. The installation team worked quickly (5 hours in total) and tidy, too. All employees were friendly and helpful.

Please avoid if you want any form of soundproofing, we brought them in and paid above the odds for floor insulation just to make the problem worse. We can now hear conversations word for word from below, I’ve attempted to contact them and have been completely ignored for weeks now.

The cottage had a foam insulation and for mortgage purposes this had to be removed from the attic. Eco Spray Foam s offered a very competitively priced removal service. They were quick to help and clear the offending foam. I d recommend their services based upon my experience.

I have used Eco Spray-Foam Systems twice now and have to say that each time they have been very professional and helpful from the moment of enquiry all the way through to completion of the work, providing various options and reasonable prices. Very reliable and the job completed to a high standard. I would have no issue in recommending them and using their services again in the future.

There cold callers are rude and very aggressive when you tell them you are not interested!!! don't seem to have a clue about GDPR!!!

Fantastic service from the team from eco spray foam to complete an insulation job for our office. Looking forward to booking them in to do our other building

Cavity wall insulation Very efficient, tidy and helpful. Very happy to recommend

Quickly unloaded thanks

Brilliant! Very responsive team who sent out a surveyor and then a team to install the following week. The guys were really helpful and helped move things out the way. Very quick install and can already feel the difference. I would highly recommend!

I’ve just used this company for cavity wall insulation. Charming surveyor took time to assess the property and the work required, which appeared significant as it would require extraction of debris from within the cavity - possibly 2, maybe 3 days work in total. Installers deemed that extraction wasn’t required and completed the work in 2 hours. Not particularly tidy, and doubts cast over the work being done properly given the installation differed significantly from that explained by the surveyor. The team returned to reassure the cavity was filled; this was done by drilling pilot holes and inspecting the cavity with iPhones rather than inspection cameras - hardly professional. Should you have cause to raise a legitimate concern with this company, you should expect a foul mouthed rant from the director threatening legal action if payment wasn’t forthcoming. Not exactly customer friendly or reassuring, leaving doubts about the integrity of this company and on that basis I can’t recommend.

Very happy with the service, will make huge difference on the heat loss, only just had the spray foam insulation installed and can notice already. Installers were very clean and tidy.

A nice surveyor came to my property for a quote on a insulation job. This was over a month ago. Since then I have sent them 2 emails (got no answers), called them once and was told they would call me back, used their website to get in touch (and no one did). So they wasted this man's time for nothing but also wasted mine. They could have at least the decency to give an update even if it is negative.

Just had Tyler at my property, really good quality work and very good customer care.

Under review, will be updated.

Couldn't Fault them. From start to finish, the surveyor, office staff, installers throughout have been pleasant and professional. Really pleased with the end result and will be recommending. Very reassuring being shown the work in stages. Job well done. Thank you.

The sales rep returned 3 days later with all the information. Had not left anything with elderly parents at initial meeting. Informed me process now changed.

I found the company a delight to work with, nothing was a bother, well organised and they turned up promptly as advised. John and Daniel, who actually carried out the work were extremely helpful and nothing was a problem for them. It was obvious they took pride in doing the job properly and made sure we were completely happy with everything before leaving. I would have no hesitation in recommending the company to anyone

Excellent company to deal with. Just moved into my new house, the loft had practically no insulation so I decided to get the loft sprayed with foam. EcoSpray-Foam Systems arrived promptly for a site survey, quoted competitively and carried out the work to my complete satisfaction within a week. Very tidy and professional company from start to finish. Highly recommended. I have noticed an immediate temperature improvement within my home.

Great service, the lads turned up on time and were really friendly and did a quick and great job I would recommend this company everytime👍🏻

Obviously have enough business. I called twice AND emailed to get a quote. Not response

I recommend Eco Spray-Foam because when they insulated the walls and roof of my house everything went smoothly from beginning to end, and the results have been excellent

Yes, great. I don't know the rest but I am a happy customer. Good job, good price and highly recommended.

After working with a few spray foam companies over the years, Eco are by far the best. They really care about their customers and never overcharge like some of them. Most customers always recommend the install team to neighbours as they are very courteous and tidy.

Professional work by Eco Spray Foam Systems Ltd very polite and hassle free job, I was quoted £ 3500.00 for my 3 bedroom house from another company, Eco Spray came in and explain well how other companies are using Marketing Agent and changing customer two time more that they should pay. Eco Spray Foam have install Icynene foam at my house and did save me money now and for the future. Will recommend to all friends and family B Bytyqi Ramsgate

Great guys, the work was carried out to high standard, the left the place nice and tidy, Very happy with the product, place is nice and warm now, highly recommended, Thank you

Very professional and polite, from the moment I contact to the moment the installed the spray foam at my home in Folkestone I would recommend to anyone they were cheapest on the market and very tidy. Thanks Mo and the team

Brilliant service from Mo and his team at Eco Spray-Foam Systems Ltd