Ealing Council

I spent three days repeatedly trying to call, and not a single person answered. On the fourth day, I went to the Ealing Council office in person, only to be told: “The person responsible works from home. They should have answered your calls, but they didn’t.” Honestly, I find that explanation completely unacceptable. I pay £2,613 a year in council tax, and in return I receive unanswered calls, a complete lack of accountability, and an attitude that seems indifferent to residents’ concerns. When residents fail to pay their council tax on time, the council is quick to take action. Yet when council employees fail to carry out their responsibilities, apparently nothing happens. This double standard is appalling. This is not merely poor service—it reflects a serious lack of accountability and professionalism. I am genuinely shocked by the way Ealing Council operates and deeply frustrated that taxpayers’ money is being spent on such an ineffective and unresponsive service.

Absolutely unacceptable service from Ealing Council. I spent 1 HOUR AND 25 MINUTES (!!!!!) on hold (with screenshots as proof) trying to speak to a human regarding my Council Tax account, after already calling multiple times. Each time, I was pushed through automated messages with no real option to resolve the issue. On the rare occasions I managed to reach an operator, they did not listen at all. The moment I mentioned Council Tax, I was immediately transferred back to the same automated system without being allowed to explain the problem. This happened more than once. The website is equally useless, showing incorrect information and offering no real way to fix account issues. I have been dealing with the same unresolved problem for over two years since moving property, constantly being told it is “fixed” only to receive letters proving otherwise. To make matters worse, after waiting over an hour on my last call, the system automatically ended the call and sent me to a feedback survey, despite the fact that no one had even answered. This is not just poor service, it is a complete failure of a public system. A total waste of time and frankly exhausting. I strongly encourage other residents experiencing the same issues to share their wait times and leave reviews, as this clearly won’t improve otherwise.

I would like to say that a team worker from the council tax department named ERICA is very professional at her job. She is the best person i have spoke to and has been very helpful and kind in helping me with sorting out my dad’s council tax issue. She was soo sweet and helped me soo much with all her kindness and time. I definitely want to thank her for her professional stand in her job. Thanks Erica you are a star ❤️

Ealing Council has to be one of the worst councils to deal with. They never reply to emails, and trying to speak to an actual person on the phone is impossible because everything is automated. Then when you go in person for help, they tell you to do everything online or over the phone, which defeats the whole point of going there in the first place. Customer service is practically non-existent. They’re quick enough when it comes to taking payments from residents, but when you actually need support or answers, nobody seems interested. It honestly makes you wonder if anyone there actually works or cares about helping the public. Residents deserve better communication, proper support, and basic accountability!

I do not understand who and how works there. They cannot update a very simple basic information. How and who they hire? I’m so puzzled. How hard is it to update a basic information that was submitted to them? How hard to check? Impossible to get through to them via email or phone - they don’t check that. Then please update electronic version or train staff properly. Appalling bureaucracy

Ealing Council does a fantastic job supporting hundreds of thousands of residents every year. My experience was especially positive thanks to Laura Kay, whose professionalism, efficiency, and excellent standard of work really stood out. It is important not to judge the whole council only by one personal experience, but by the scale of the valuable work it does for the wider community every day.

Grubby, worn and need of a deep clean. Gone down hill to the point I asked the staff if it had been taken over by new owners. This place used to serve some of the best frozen yogurt I’ve ever had but due to the cleanliness (granola glass jars filthy and clearly not cleaned regularly). I will not be back and I’ve been travelling far for years to this place as it used to be so good. Get it together Yogo!

I was sent a link to review the service after I called to change my address and I wanted to press 4 or five stars but I accidentally gave one star. I am so very sorry to the lovely man who answered my call. It took forever to get the call answered but when it was the service was excellent.

Called to sort out council tax for the third time as received nothing via post. Lady on end of phone extremely rude. She wasn’t even clear herself on what questions she needed to ask me. Intentionally hung up my call as quick as she could without giving me a chance to ask anything. She should be fired.

Ealing Council continues to fall embarrassingly short when it comes to even the most basic responsibilities of maintaining the borough. Across large parts of Ealing, the state of the roads and pavements is simply unacceptable. Potholes are left for months, sometimes years, creating hazards for drivers and cyclists alike. Pavements are uneven, poorly repaired, and in many areas genuinely dangerous to walk on, particularly for elderly residents, parents with prams, or anyone with mobility issues. On top of this, rubbish and fly tipping seem to be a permanent feature rather than an occasional problem. Streets that should be clean and welcoming are instead dirty, neglected, and unpleasant. It gives the impression of a borough that is being allowed to deteriorate while residents are still expected to pay ever increasing council tax bills. Residents are left wondering what exactly their money is being spent on, because it certainly does not feel like it is being invested back into maintaining the local environment or providing a visible, reliable standard of service. The overall lack of care and accountability is deeply frustrating and leaves many feeling that the council has simply stopped listening to the people it is meant to serve.

Ealing borough is completely disgusting and inhumane. They decided to close Perimead Road to traffic, not allowing the parents to take their children to Perivale school by car anymore. Now children have to walk huge distances in the rain and cold, not to mention the fact that they got many people to pay fines because the signs showed up there suddenly and parents didn't even notice. Don't vote in these people, they are greedy monsters with no humanity, not even towards children. This is of the utmost cruelty.

I am writing to complain about all the double yellow line and pavement parking outside this restaurant The restaurant in on 857 coronation rd NW10 7PP For the last 2 years this restaurant continuously has it clients Illegally parking on double yellow lines Parking up on to the pavement blocking the foot path Even close to the traffic lights Without a single warden coming alone to issue PCNs But if anyone parks on other roads you on them like a shot Now I have been chatting to people on out community groups Who have also reported to Ealing council Has Brent tells everyone that this restaurant Comes under Ealing council We have had enough of people using this restaurant getting away with it But the rest of us get parking fines We are currently getting a petition ready to give to our MP But have been told that we have to allow you Time to start taking action Before we issue or petition So we wait to see if parking enforcement Actually do the job they are getting paid to do

My experience with the housing team, Roger Hall, and the line manager Jhemu Zulu was extremely negative. The stress, poor communication, and lack of professionalism they displayed worsened my mental health and affected my son, who is on the Autism spectrum, both physically and emotionally. They moved me to a place without checking if it met the necessary criteria and thresholds for suitable accommodation. They treated us like animals and merely as a number to be discarded. They misuse their power, and sometimes they refuse to answer any calls. What they did was legally wrong and violated every housing law and the Children Act by failing to protect the child's needs, future education, and well-being. They seem to believe they are untouchable because of their positions. Ethically, they are worse on every human level. I hope justice will ultimately prevail over them. SHAME 🔔 SHAME 🔔 SHAME 🔔

I had a fantastic experience with Ealing Council (Marriage Reg), it hasn't got the best reputation here so it really took me by surprise. 1) Prompt email responses, got an appointment the next day 2) Security was really on the ball and had all the access ready, and knew exactly who was expected and where they should be going 3) All staff very polite, helpful and efficient 4) Meeting started on the dot(!) 5) Clean, modern building Thank you Frankie Regan for you help and sorting out my issue that was not the councils fault. Really great experience.

website is really bad to negotiate, especially the parking portal. Very difficult to log in to my account, or change my password. Tried over 50 times without success. Cynically, this might so that more people are unable to park their cars legally, so more fines are issued. I changed over my new car permit, and mistakenly used an 0 instead of an O when changing vehicle. I was fined £80 for the error, even though my permit was in place. Unable to log in now, to pay an additional £10 to re transfer the vehicle again. More fines will follow people!

Let me share a story about the walfere team thinking: the person submitting a request for urgent help which designated to get your help in 48hours!! After 23 days later they are responded to the claim. They are declined that. Reason for their decision: "you received money from UC" after 23days wait. So, just to let you know if you need emergency help you won't get that in 48hours because it is 23 days!! Emergency payment for you 23 days wait to get declined, BECAUSE OF THEIR DELAY YOU GOT MONEY DURING THAT 23 DAYS PERIOD. Absolutely outrageous how this type of stupid people can work in social and walfere sector. I do take this further...

The worst administration. I received a fine because someone painted all the parking information signs black, obscuring the parking hours. There are also no parking spaces available. I reported the issue three months ago, and not only have they done nothing about it, but they haven't even given me a response. I received a fine of approximately £110 because I was four days late in paying the council. I called and said I was willing to pay the full remaining amount if they would cancel the fine, as we are going through a difficult time. We have two-year-old twins, and it’s very challenging. Additionally, I have never applied for a reduction from the council. They didn’t seem to care at all. The streets are in a disgusting state, especially due to the construction site near our home. I searched the council’s website for information about compensation for car washing services and couldn't find anything about that either. All they seem to care about is collecting money.

I got a parking ticket (Cambridge Road) on a Saturday thinking it's ok to park because it was a Friday. Very conniving way of where the lamppost is placed and parking bay is drawn out. Never seen something like this in my life and even the next few roads down aren't done in the same way (Elthorne Ave & Cumberland Road) Obviously lost the appeal (shock).

I contacted Ealing Council today to request a simple amendment to my single occupancy record. After waiting for more than 15 minutes, my call was finally answered. Unfortunately, I am extremely dissatisfied with the service I received, as this experience reminded me of previous poor interactions I’ve had abroad. The advisor, Yusuf, frequently interrupted me and was dismissive during our conversation. He even threatened to end the call multiple times, blaming the line quality, despite my ability to hear him clearly. It was evident that he was retaliating against what I was saying. As a result, my query remains unresolved, and the overall experience was unnecessarily distressing. I expect a higher standard of professionalism from council staff, especially considering that many residents who reach out may be vulnerable and rely on respectful and patient support. It is unacceptable for staff to prejudge calls and terminate conversations due to their own lack of knowledge or patience, particularly when they may feel pressured as their shifts come to a close. I have submitted a formal complaint and expect Ealing Council to implement measures that ensure all residents are treated with the courtesy and respect they deserve in the future. I urge the council to employ knowledgeable and non-judgmental agents who can listen attentively and conduct themselves professionally.

Sleeping beauties! Council tax is over the moon but no one is taking care of the areas! NORTH ACTON SQUARE. Is getting worse and worse, people drinking alcohol and breaking glass bottles until midnight, music blasting into speakers! Weeds are 2-3m height! Rubbish everywhere! HS2 working 24/7! Useless council! Useless leader! Also, we are paying 200£/month for council tax! It’s a robbery! They can’t be bothered to fix their website to make it work, easy to work with! Or at list to WORK! We are paying for nothing!! FOR NOTHING! We get nothing for 200£/month!

This is what Ealing council is for ? Look at the state of Ravenor Park?Are all the funds going to the councillors allowances? It is a disgrace! The gym in Ravenor Park is out of order with the machines missing parts for at least 8 months..at least...they attempted to fix but gave up it seems and now look at the irony, fences around so you can not use them....use what??? All are broken and missing parts.This pandemic was the excuse you needed ealing Council ??? Councils need to be held accountable for the money we are being forced to pay into the pot they use however they please...the scope for which these council exist is not there anymore.Kt is more about paying for the salaries of more and more civil servants, about pensions and private investments.Wake up...ACCOUNTABILITY or no money. NO MONEY, NO SERVICE....NO SERVICE THEN NO MONEY !!!!