Rooms 2 Love

We recently chose Rooms 2 Love to get our kitchen and en-suite renovated. After getting a number of small and large companies out for quotes and ideas we were blown away with Jane’s attentiveness, honesty and design ideas when she came out to visit our house. When the work started, we were very pleased with Tommy and his team’s punctuality, attention to detail, workmanship and professionalism. They were also just really decent hard working people who have went out their way to answer any queries and solve any minor issues. We would highly recommend. Their quote was also the best out of the quotes we had.

Wow ! What a fantastic job Rooms 2 love done on my kitchen. Jane was super helpful at planning and Tommy worked his magic leaving me delighted with the end result. Tommy is a perfectionist and I highly recommend this company and plan to use them in the future. Fabulous service !

Rooms 2 Love fitted both the bathroom and kitchen in our previous house, so we had no hesitation in getting them back to refurbish the bathroom in our new house. Once again, Jane and Tommy have been a pleasure to work with. They turn up when they say, work hard, and leave the place spotless. They've given us another beautiful bathroom.

Rooms2Love let me down badly and wasted over three months of my time. Jane came to my home to measure my bathroom and give me a quote, and a date for work to start was confirmed for four months later due to their waiting list. However, three weeks before work was due to begin, Tommy came out to do a final survey and cancelled the job as he was worried about parking outside my home. I explained that from past experience he would likely find a suitable space, and if worse came to worst, the road is wide and quiet enough for him to double park and unload his van for the day. Countless other jobs have taken place in my building and street and companies have not had an issue. Tommy could have made it work but he didn’t want to. He’s within his right to turn down jobs for whatever reason he likes, but not after keeping me waiting for three months to let me down at such short notice. Jane argued that she raised parking as a potential issue initially. She did mention it briefly at her first visit, but if she felt it was such a concern she did nothing further to address it and went on to confirm the job and finalise the details. It’s been a huge inconvenience and I’m now back to square one at the bottom of another long waiting list. A really disappointing and frustrating experience and completely unprofessional from Rooms2Love. Unless you can guarantee parking immediately outside your home, I would not recommend this company. Further to the response from Rooms2Love: The timescale WAS three months and it is disingenuous to say that it was not. You came to my home on 4 May, sent a quote on 5 May, and I confirmed on 8 May that we wanted to go ahead. We agreed to meet on 13 May to sign the paperwork, but due to difficult personal circumstances I had to postpone. You said this was okay and on 16 May confirmed you would hold an installation date of 11 September for us in good faith. We have this confirmation in text messages. Had I been able to meet as planned I would have signed the paperwork on 13 May, and we would still be in the same situation. We met on 1 July and I signed the paperwork as promised. I honoured our agreement, however you did not uphold your side of the contract that I signed that day. On 19 August Tommy came to my home for the final survey which is when he cancelled the contract. This was three months on from the 16 May when you confirmed you would hold the 11 September installation date, provided I signed the paperwork, which I did. Many potential solutions were discussed but Tommy did not want to consider any of them. As I stated, many other contractors have made renovations work without issue. If you view the parking situation as so clearly unworkable, then the job should never have been accepted. My original point stands that you wasted three months of my time as a result of this. An apology and £3.50 in interest in no way makes up for the significant inconvenience you have caused me. I’m unwilling to lose any more time over this but I do not accept the excuses given in your response nor your implication that I am lying about timescales.

Rooms2Love designed and fitted a new bathroom for us in our new home. From the start, Jane and Tommy could not be more helpful. Jane designed the bathroom based on the tiles and design we had in mind. Everything was stress free. Tommy was fantastic and all the guys who worked with him were great and the work was all to a very high standard from the woodwork to plastering to the tiling. Tommy also really helped us out in fitting a new electric shower in our en-suite as we discovered this was broken when the work started. This was a huge help when the bathroom was being fitted. We are delighted with the work and would not hesitate to recommend Rooms2Love and will be getting them back for the kitchen in the future. Thanks again!!