Concept Heating Systems Ltd

From Tracy first calling me onwards, I knew this company were going to be good . Martin and his colleague were prompt and courteous, they covered the carpets with protective film and cleaned all the mess during and after the job was complete . I’m not technically inclined but they showed me how to use the new boiler and the following day the new thermostat was fitted and everything was great . Seriously if you require a new boiler fitting then go to concept .

Excellent time keeping, work rate and communication. Not often you can say that nowadays. Engineers Martin and Luke put a graft in to get the job done.

Very professional in every way !

Excellent friendly staff and very tidy and respectful and Nicola is lovely and so helpful

Did exactly what they were supposed to be doing. Did the job with no faffing about or time wasting. Covered the carpets with protective film and cleaned all the mess during and after.All really friendly from the admin to the workers. Specific thank you to the plumber Martin who did the majority of work at my home but also to John. Didn't drag the job out all completed within the timescales. Highly recommended. Thank you

Communication was fantastic from the start, Nichola was brilliant at relaying information to us about the whole process. The lads who completed the job were fantastic, polite and super clean and tidy. Any problems that occurred were solved within minutes. 100% impressed with the service and staff.

Amazing job

Had airex done through wdh everyone very polite and helpful would highly appreciate Concept heating

Had underfloor install done through wdh 10/10 would highly recommend concept heating thank you

Had work done through wdh would highly recomend very polite and professional

Good customer service and communication

Work done through WDH very polite and trustworthy. Kept intouch with an appropriate time.

Had work carried out through wdh very happy and satisfied would recommend

Had airex done through wdh highly recommend aveyron been very polite

I rang this morning very friendly and helpful responsed to my issue within the hour of reporting to them very polite engineer who came to my home my puppy a jumper and the lad who came didn’t mind maxi at I CANT FAULT THEM all nice and friendly staff

My name is Mr O'Mara, i am a tenant with the Wythenshawe Community Housing Group. On the 14/2/25 the Concept Heating Systems Ltd fitted me a new boiler in my kitchen, and you wouldn't have known anyone had been in my property. My place was absolutely spotless, when i got home. The 2 heating engineers, Matt and Luke did a lovely job. So neat and precise. Plus they fitted new valves to every radiator in my property, and again, you wouldn't have known they'd been there. Didn't even have to wipe down. Quality. Plus over the next few days Joe the electrician, and John the joiner/builder carried out the electrics, and construction work to finish the job. Again, work brilliant, plus again, left my property spotless. Massive thanks to all the lads who worked in my property, for showing respect, where my properties concerned. Plus a MASSIVE thanks to Tracy, for organising the job/work, picking up the keys, running about and sorting things out. Many thanks to you all 👍.

I have just had a new heat pump system installed. The installation went very well. Kept informed about the process. The work is to a very good standard and the team left my flat with minimal cosmetic repairs. Overall happy with my new system.

Great team, had my old heating system ripped out and new system installed in 5 hours!!! All the folks are so friendly and professional from Joanne and Morgan through to the Electrician. I'd HIGHLY recommend them!!

Great service. Thank you guys

Very happy with the work carried out by concept through wdh lads had really good manners

Brilliant service from all involved in the replacement of my gas boiler. The staff were all polite, professional, courteous and positive, especially Nathan the engineer. Highly recommended!

Great service. The liason officer Joanne was really helpful. The engineers on the day was great. Thank you

Great service for new boiler, top communication, and done really quick

Very professional company I was contacted at every stage. everything was explained very clearly. Everyone was a pleasure to deal with

Excellent work staff great polite and tidy outstanding service

Good job done by concept heating through WDH

Very happy with concept with the underfloor insulation for wdh would highly recommend thank you

Underfloor insulation was done via WDH, the lady that came out Nicola was so nice and friendly, she was very informative regarding work to be done, she put me at ease as I am an anxious person when it comes to new people in my home. The lads that did the insulation were good and got the job done in a timely manor, I am hopeful to notice a difference with my house holding more heat during the winter months (think I live in the coldest house in Wakefield ) Thanks to all concerned and to Nicola for putting me at ease.

Please do not use this company, we rent from the housing association and had a tantalising offer of Q robot technology (basically they spray insulation foam under your floorboards) we accepted. Someone came and took pictures of every single room in the house and said we were a candidate to have it done. Then someone turned up and did very shoddy work putting airbricks in. They put 4 of these in and then planed the bottom every single door in house down as soon as this was done there was (and still is to this day) cold air being circulated from outside around each room of the house. It is significantly colder. We were not informed this would be part of the process (we would not have agreed to it had we known) concept heating told us we can't put draught excluders down and if we replace our doors they have to be planed down or we risk damp /mould issues from the stuff they spray!!! We were reassured it would be warmed once the work was completed. Then when they came to do the work or spraying and they made such a mess. They left rubble under the carpet and underlay and the foam expanded out in places above the floorboard making it uncomfortable and lumpy underneath. I know from word of mouth in our local area we are not the only ones who had the same problems. Response : the picture with orange circles shows the foam that expanded through the floorboards after being evened out just before laminate flooring was put down. I am kicking myself that we did not take pictures beforehand to show where the foam had come through and was uneven on the top in the living room and entrance way. This actual photo my partner took to show me how badly concept had put the floorboards back and not to show where the foam had expanded through. There were actually several places where the foam had expanded through. This company is lying and has the audacity to suggest we are lying!!! From our experience I would not recommend taking advantage of the government grant to have this foam installed. Listen to the 6% of people who are raising genuine complaints!! Also they wrote that a site person will reach out to rectify the shoddy work they did. My review was posted 2 months ago noone has reached out regarding fixing the issues shown in the photos. Also we had also reached out to them privately several times before I wrote that review and was told they would send someone out to sort the issues ... But they never did. Read their response to my review. They even put 'bad experience' in quotation marks. Unprofessional and ungenuine response from a terrible company.

The lads were polite very satisfied.

The company are great to deal with, and are fantastic to work with nothing was too much trouble 😀

Concept heating came to asses and instal underfloor insulation in my livingroom. From start to finish all their staff were great, unfortunately the same can't be said for my housing association (WDH) when asked to fix issues before the insulation happened. But still concept heating staff were helpful due to housing association delays. My insulation made a huge difference in the warmth of my home. I am so happy as this will definitely help with lowering my heating bill.

Had my underfloor insulation completed by concept through WDH. Professional throughout the process. Everything explained and floor was reinstated to how it was prior to the procedure. Very satisfied. Nicola and the workmen were efficient and very personable. Would definitely recommend and used again. 👌

Just had instal with concept heating wdh 110% happy from start to finish my needs and dogs needs was made a priority highly recommend concept heating very professional kind regards

Really happy with the service from concept

Happy with the work

Very happy with service 😀

Very happy with concept heating 110% and more ! would highly recommend.

What an absolute pathetic excuse for an organisation. I don't know how they have won any tenders with housing associations at all. Came to my house without any warning notice and decided to rip up my back garden. Used materials from my front garden to cover the botch up job on the back garden. Then when I decided to call and get an explanation they decided to give me "we forgot to cancel the job". When i then confronted them they put the phone down on me. Absolute disgusting and disgraceful

Service used through housing association. Heat source pump installed, and in working order. I went to the community center in which the liaison officer was based, to explain staff were leaving rubbish in the garden. In which he called another employee saying that someone was in the office going mad about rubbish, I wasnt at all. Then asked why I choose to have mental health issues, and asking if I had 'pulled' on the weekend, offering to come and sit at my house with me. Upon returning home one of the carpenters working next door called their manager to explain I had come home very upset due to this. (greatly appreciated, thank you!) This manager came to take a statement, although I wasn't made aware of what happened from this. Site manager had a spare set of keys, in which he let himself in my house without knocking. I took my keys back, and he explained he always knocks.. When moving furniture work men broke my bed and hid the bed leg in a box under my bed. I verbally reported twice in which I havnt heard anything since. Would not recommend.

I had new radiators put in, existing ones upgraded and a new boiler, rick and his team were amazing, clean, polite and professional, awesome guys all in all and rick was awesome with my 2 young boys this morning lol , Over all great service

Our local housing company are using these unfortunately. Work started on a Thursday the old heating system was taken out I was told I'd be 1day without hot water or heating I'm now on day 4 because it's a weekend, I contacted them to get it sorted and all I got was an apology. The top and bottom of it was it's tough we don't work weekends they did leave 2 small fan heaters which cost a fortune to run. Together Housing will be told about this tomorrow. Please don't let these people start any work that may run into a weekend.

Full of promise. But didn't deliver. Your my customer now I'll look after you don't fall for it. Fitted a boiler but wasn't available for the service. Sold us the a B&Q special too nothing but trouble since the day it was installed. Rang but never answers the phone. A lesson learnt!!!

Very friendly and genuinely helpful. Couldn’t be happier, highly recommend

Superb service , all staff so helpful especially Lauren, v happy with the work which was a complete air source heating system. Recommended very highly.

Brilliant Service

Used twice recently for works needed on my bathroom radiator and an annual boiler service/safety check.    Fantastic first class  service.  Very professional, punctual and informative.  Would definitely recommend and use again.