Fixx Limited

Reasonable response and relatively fast service, However getting a full on lecture from a heating engineer about smoking and how its bad for health wasn't what I expected! Unless your heating engineers are also qualified doctors, they should keep their opinions to themselves! Absolutely shocking behaviour!

Absolutely diabolical service, 7 visits to our under warranty boiler, 4 weekends with no central heating or hot water and still waiting

Dan and Paul amazing guys, Dan sorted boiler issue plaguing me and in my opinion went over and above and am so pleased with the excellent service, well recommended, great job massively appreciated, star job guys well chuffed

Excellent service. Friendly quick and efficient. Thank you 😊

The guys at Fixx are always so helpful! On 02/02/26 I had my first ever major issue with my boiler, leaving me without hot water and heating. Amir who came yesterday successfully diagnosed the boiler and ordered the part needed. Today Dan came and fitted the part and thoroughly checked my boiler and advised me that I could do with a filter and a chemical flush for my system to clean it. I'm really happy with the service I receive and I'm never left without heating or hot water for very long. Thank you all. I really appreciate your hard work! James

Left us waiting all day without electric after they were subcontracted the job through home serve. Waited right until the end of the day as they were about to finish to call us and let us know the electrician won’t be coming as he’s too busy on his other jobs and they won’t be able to get somebody out until Monday without a guaranteed time After discussing this with their director Craig, he didn’t really seem apologetic or seem to care after our phone call. In fact he left me with more questions than answers about how he runs his business. Shame on you Craig, if I was on old lady without heating I would be dead by the time you come out to see me. I hope you sleep well at night.

Brilliant service today from Dan, top lad!!

Great service from start to finish, very quick to attend calls outs when required, and they explain things really well. Thanks Mr Parker and the residents of Redhill Grove!!

Dan came out to our property following a call to our home breakdown services. We had gone away for new year but parents in law remained in the house. Boiler refused to fire so heating and hot water was lost. Dan arrived at the house and had fixed the issue and fully checked the boiler within half an hour of his arrival. Expert, clean and fast service at a really crucial time of year - thanks Dan, great job.

Recommend Fixx Ltd. Initially came for annual boiler service but discovered a crack in the heat exchanger. Booked in and Fixxxed a week later. Good reliable and trustworthy. Thank you

Just had Mark L. come fit me a boiler, absolutely outstanding - I've never seen such tidy and kempt pipework - kept me plenty informed with what was going on, was patient as I asked a million and one questions, & sorted out for northern gas to fix my governorer. Proper pleased as punch I am! :)

Absolutely Horrendous Service – Avoid at All Costs If you value your time, sanity, or basic human needs like heating and hot water do NOT use Call Fix. The engineers themselves were polite and seemed competent, but the customer service staff on the phone were utterly useless and dishonest. I was left without heating and hot water for 12 days, all because they repeatedly ordered the wrong part a part that costs just £12 to £18 and could have been sourced and installed in 10 minutes from a local plumbing shop only 7 minutes away. When I called to request an earlier engineer visit, I spoke with a man named Steve who was responsible for ordering parts. Rather than helping, he got defensive and cancelled the engineer visit altogether. And told me to be hapoy as he will get an engieer sacked. Instead of resolving the issue, they delayed everything and may still had bill insurance provider (Domestic & General) heavily for this disaster. To make things worse, when I raised a complaint to insurance, Fixx lied outright, claiming I had "argued with the engineer and made them feel unsafe." The truth? I never even met or spoke to an engineer. Complete fabrication to cover their own incompetence. I have call recordings as evidence, and I will be sharing my experience on social media to warn others and ofcourse insurance company too. Never trust this company. Unless you enjoy stress, lies, and waiting in the cold, steer well clear of Call Fixx.

Had a recent visit from Andy at Fixx for a boiler leak. Was arranged through my insurer. Andy conducted himself professionally and and was very helpful. He got to the bottom of the issue and explained to me what it is. After repairing this he ran a test to ensure all is working smooth before leaving. Very grateful to Andy. Thanks again

Diagnosed and fixed boiler issue very quickly, professionally and cleanly. Great team.

Just had Ryan from Fixx Ltd to sort an electrical issue at my mum’s house. What a great guy - so pleasant and helpful. Without any prompting he explained what can be done by home owner to deal with this type of fault. Your tips were great, Ryan. I learned lots in just a few minutes and have written myself instructions from your advice! Thank you so much, 5 stars for Ryan from Hull!

We would highly rate Fixx and will continue to use and recommend them to both friends and family. The service is exemplary - very careful and respectful of the property and thorough with the work carried out.

Engineer today attended 2 of my properties. He did service on my landlord property. My tenant wasn't there but he patiently waited 15 minutes for tenant to be there and then completed the service. Same engineer then came to our house on same day and fixed a fault with hot water and heating. Now we have our hot water and heating working again. Brilliant engineer, thanks for getting our home warm again.

Pay for the boiler cover insurance with Fixx. They've been back a couple times as the source of my boiler issue is a bit of a mystery. However, they've managed to fix it with a new part and have had no qualms about returning to fix the issue despite this probably leaving them out of pocket. Tim in particular is extremely knowledgeable and helpful. Recommend highly.

Had a boiler service booked in with fixx between 8am & 5pm, no specific slot in fact no slot at all because they didn't ever turn up, couldn't be bothered to contact or update us on events. We rang them twice & were literally brushed off, & they didn't even have the courtesy to reply to our answere phone message after their lines closed at 5pm. If this is their idea of service ??

Within 4 hours of ringing my insurance home emergency company with a boiler problem the very pleasant Andy was round and fixed it with speed and skill. Very very happy! Thank You.

Wasn't a great start. But they came out to service my boiler and fixed a broken pipe. The engineers that came was very helpful. Thank you

Extremely impressed with Fixx and everyone there that I dealt with. They discussed all the requirements for a new under sink water heater for my flat to supply the kitchen sink and bathroom sink in the next room, as well as connections for a dishwasher and washing machinke. They provided a quote very quickly and the whole thing was installed just a few days later. Very neat setup, all ready for the kitchen fitter to complete the worktop and hook up the taps to the sink (see photos). I would 100% use Fixx again - I'm a very satisfied customer.

Very pleased with Fixx services, from start to finish. Craig kindly arranged for my Baxi Duo Tec boiler to be repaired asap and the engineer (Louis) arrived on time, was professional and polite, talked me through what he found and how he fixed it. Highly recommend! Thank you Fixx.

We had an Ideal Logic 2 Combi boiler fitted on 29/06/23 with Fixx. Craig the Engineer arrived bright and early after a call to say he would be there in 30 minutes. He was very efficient and finished by mid afternoon before running through all the wireless thermostat details before leaving. Found the company extremely helpful with any questions I asked, great company to do business with and would recommend highly.

The two gentlemen from Fixx did a fabulous job removing my Boiler Mate 2000 and replacing it with an unvented cylinder. Everything at each stage was explained to me and they worked extremely hard to achieve a fantastic result. I won’t hesitate to contact them in the future if and when I need a new boiler and would 100% recommend Fixx to anyone.

Had a leak start in the kitchen ceiling, they came out that afternoon and found the culprit and had it fixed in no time, thanks Darren!

Edit: Since my previous review, representatives from the company have reached out to explain what had happened and rectified the situation where they could. We are happy with the level of customer service and how our problem had been resolved. please be careful instructing these to do any investigative works with the view to do remedial works afterwards. was impossible to get a quote, the communication was appalling and it was a waste of time and money.

Messaged Fixx to see if they could service my boiler at short notice and they fit me in the for the next day. The gentleman who came to service it was punctual and did a really good job (the British Gas engineer who came out to do a repair a few months later said it had been done excellently) and the price was competitive. No complaints.

I was told I needed a new boiler. A friend gave me contact details for Fixx to get a quote. As a single woman it can be daunting at times to get quotes for work that I have no knowledge or expertise about. Fixx came to quote and gave me a range of solutions to my problem. They gave information to enable me to do research, and time for me to consider my choice without pressure. Their quote was fair in comparison to others I obtained and they were able to book in the work quickly. Every single member of the team that visited my home; from the original quote, through to completing the work; was a credit to the company….really friendly and professional, respectful of my home, clean, tidy, efficient. The overshoes that every member of the team used before entering the house is a small touch, but the little things really make a difference. I would happily use Fixx again and would highly recommend.

This people are too expensive. They don’t bring the parts and when they found the fault they are go back and pick the parts and fixed. Parts cost 35+vat Totally £360

Brilliant service from FIXX - Julie was brilliant, friendly and solved the problem! No excuses and actually fixed the issue!

5* one of the best company's iv come across professional knowledgeable polite reliable and try their very best to sort this issue without wasting your time. Thanks to engineers that have already visited me so far Craig Tim Ian. Also they take care of your house not making mess put plastic shoes on when they enter house iv had other company plumbcare gascall service nt happy with their services dnt bother walk upstairs with their dirty soiled shoes on my white carpet wasn't happy with their services. Keep up fixx you have a very good team. 👍

Excellent visit from Rick responding quickly to a problem with the central heating system. Professional, friendly and helpful, he found the fault quickly and repaired it. Highly recommended! Thank you!

Great service; quick call out and very helpful heating engineer. Thank you Julie!

Great service very efficient. Can really recommend this company Thankyou Andy.

Today I had a visit from your female engineer, Julie. Her work was thorough, knowledgeable, and first class. Very impressive. Glynn Cutts Sheffield

Good communication prior to appointment, boiler service and installed thermostat. Gave advice regarding energy efficiency and boiler.

Fantastic service from Darren

Not only checked the boiler but also discovered a leak; turned off appliance called gas services who were here within the hour and who replaced and tested my gas and kept us all safe.

Excellent service from Rob the electrical engineer. Friendly and professional - feel safe in the knowledge that we have had professional rewiring work undertaken, minimal disruption and he hoovered up afterwards.

Darren attended today after ringing the insurance company less than two hours previously. He then diagnosed and replaced a complicated and difficult to access faulty part, all within 45 minutes. Wouldn’t hesitate to recommend this company.

This company is uber efficient, diagnostic perfect, friendly excellent trades people highly recommended thankyou

These guys was very helpful, Craig, the manager, very polite and well mannered when he rang and explained everything that needs to be done, my radiator TRV had broke, therefore it was a quick fix, only found these guys through local heroes website, they was fast and very efficient, did expect the engineer to ring me and explain what he did on the job/what the defects was, but Craig explained it well after the report card through email was given, regardless I would recommend as they engineer in gas and boiler service, electric too. So thanks guys! I would recommend to landlords especially. - Sami

Great service. Carl, the plumber, who sorted the boiler was so friendly and knowledgeable. So good in fact that we got the company to send him again to fit a Hive system which has helped us save a fortune.

Big thanks to Craig for quickly fixing our water heater issues and servicing our boilers! Great customer service and professional staff! Highly recommend!!! Thank you, Fixx! Bison Assist Team

Rob came to fix an issue with my kitchen and spare room plugs and after extensive investigations he found n the problem and sorted it straight away, highly professional and would highly recommend 😊

Had a water leak on Sunday 27th March and called FIXX. They had to check availability but got back to us within 15 minutes saying they could have an engineer there within two hours. Explained the costs and charges. Sure enough 1.30hrs later after a pre-call to say they were on their way an engineer arrived. Fixed (no pun intended) the leak and left us all back up and running within the space of 4 hours. REMARKABLE service as we were new customers. 5 STARS and ten if they were available. Great Service.

Had Fixx come and fit my Hive for me. I didn't have all the parts needed, but Darren was incredibly helpful and sourced one locally to be able to get the job done. Really helpful and will use this firm again for future work.

Unprofessional Behaviour. Lack ethics

Lovely chap who identified and resolved my power tripping issue promptly. Great service. Much appreciated.

I am completely satisfied with the service provided by Richard at Fixx. Following a poor experience from another company, Richard addressed all my concerns and more importantly completed a quality repair on my boiler. I would not hesitate in recommending Fixx

Fantastic person. Darren. No messing. Fixed the Leaks on my boiler. Same day Service. Much appreciated. Even loaned my Boyfriend his drill. Great Stuff. Who needs Batman or Superman-When you have DARREN. Thanks Again...... Ashton underlyne.... xx Lizzy.... This young man had to come back again. Missed a leak. Now FIXX want me to Pay Twice. It's actually the Same Job. Not Paying Twice... xx

I've a contract for my boiler so when I found a leak, I contacted the helpline. Still had hot water but they still sent someone within 24 hours. Engineer (Darren) came and found the fault. Had the correct part in the van and heating was back on in around an hour from his arrival. Great service and knowledgeable. Highly recommend.

After having no heating or hot water for almost 10 days on my 15 year old boiler I was losing hope that it would be fixable and I'd have to fork out for a brand new boiler. Luckily Darren came to the rescue and managed to get this up and running again! Great service , would recommend !

David the engineer was so polite and Efficient as was steve Thank you

Found Fixx solely through a google search for 'boiler repair' as our boiler had given up. Slightly concerned that the reviews were a bit too good to be true as virtually every review is extremely positive. But I absolutely cannot fault the two guys that came out to us, the first (sorry awful with names) got our boiler running straight away and set it up for the interim until another guy came the next week to fit the part and get the boiler fully functioning. Quick, easy and very fairly priced.

Andy attended my mothers house and was so patient and helpful in sorting my gas supply.

Excellent service. Professional contractor did the job efficiently, very friendly manner 👍 social distancing applied.

Having discovered a fault with our boiler last night which meant we had no heating or hot water I went online to book an engineer as part of our monthly boiler cover plan. I was expecting to have to wait a few days for an appointment, aware that this is a busy time of year for boiler call outs, so I was delighted when Darren arrived first thing this morning, barely 12 hours after I’d logged the fault! He was super friendly, professional and incredibly knowledgeable as he was able to identify the problem straight away and explain it clearly to a boiler novice like myself! It is reassuring to know our boiler is in safe hands and I would have no hesitation in recommending Fixx (and Darren in particular) to anyone in need of an expert boiler repair.

Excellent help from Dan who quickly fixed our problem and allowed us to look forward to New Years Eve. Highly recommended.

Review for Carl Blakemore: Carl was helpful and professional from start to finish. He took the time to explain the issues to us and it was evident that he is very knowlegable in his field. Carl was very reassuring. Would absolutely use Fixx (Allterton Bywater) services again thanks to Carl.

I was incredibly impressed with the engineer, he was polite professional and really explained the issue. I would definitely recommend Fixx, a first class service thank you so much.

Would like to say massive thank you to the Company for keeping me updated with the engineer. Also massive thanks to Carl for coming out and fixing our problem with the Boiler. He was professional from start to finish and came back today to repair properly. He was left in an awkward situation as our service carried out by Homeserve engineer left our Boiler in a dangerous state and he managed with authorisation to make it safer and still usable. Cannot recommend this company enough. Thank you for quick response and your help with our problem.

Excellent services and fixed my problem

I just wanted to say thanks for a great service and an excellent engineer with superb customer service skills who fixed my boiler this morning. Thank you very much,

Rob was top man.explained what the problem was and sorted it.highly recommend.would definitely use again.let me know when he was due.cleaned up.absolutely chuffed.

Brian he was professional and creative he fix the issue which I have in my home and fix the electric after it has been cut due to some issue in the wire,thanks alot

Great company to use. Referred to them by a friend and faultless throughout. The engineer, Tim, arrived when he said he would, did a fabulous job and I’ve got hot water back to finally (😬) bath the kids tonight!

We have had an ongoing issue with our boiler which your company has been dealing with on behalf of Homeserve. I would like to provide positive feedback on Craig your engineer who has been working on the boiler. We feel that he has gone above and beyond our expectations in both dealing with us and Homeserve and if the repair unfortunately proves to be unsuccessful it's not for his lack of trying. From his initial visit it was obvious that he wanted to resolve our problem with the boiler and for this we are sincerely grateful.

Gas service engineer Nigel did a fantastic job, not only did he listen to my constant ranting about how stressed I was over the constant mishaps of my recently serviced boiler, he fixed the initial leak, and came back to fix yet another leak ( that they had to order a part for) I would highly recommend both as gas engineer and mental health councillor. My faith in humanity has been restored - Thank you

Just had a new boiler fitted- friendly, reliable and professional service. All the staff were so helpful. Competitively priced- I would definitely recommend this company

Your electrical engineer who attended Hg3 today was absolutely excellent in every respect, he was courteous, respectful, very much aware of H & S , personable and extremely efficient and effective in all aspects. We would have absolutely no hesitation in recommending him . Thank you N & L Slater

Excellent, thorough professional service! Highly recommended

Had Darren coming into repair my boiler he was great and fixed it with no hassle!

If Carlsberg made plumbers … Darren attended my broken CH boiler today and was brilliant start to finish. It’s never great waiting around for engineers but this experience was fantastic. He called to say when he would arrive, he arrived bang on time. He was courteous, respectful and got on with the job in hand. Completed the job and tidied up after himself with efficiency. What more can you ask - well done Darren and Fixx can you come to all my insurance repairs in future please! (Job ref : DG 8720270)

Excellent service from the team at FIXX and especially Rick who had our heating system back on line in no time.

Firstly, the Engineer Darren was polite, courteous and prompt. My insurance company had originally sent an engineer from a different company (Mr Reactive) to fix a leak on my boiler. Fixed the leak but then couldn't get the boiler working. After three days left like a scolded cat (ironic as I had no hot water or heating) stating I needed another part, it probably wouldn't be him coming back! Told insurance company I "possibly" needed a "Power Flush" at my own expense. Darren found the issue within seconds and sorted it. Found two other leaks and sorted them. No power flush needed. Darren is a credit to his profession and his company FIXX Ltd. I cannot recommend him highly enough and if this is the calibre of the engineers at the company then again I would definitely recommend using them. Although not local to me they would be the first company I would call should the need arise.

Rob was sent, via Homeserve, by his company to repair my bathroom light. He arrived promptly (rare these days!), contacting me 30mins before to confirm. He was polite, had a happy disposition, but never intrusive. He had an excellent knowledge and I felt my electrics were safe with him. He patiently answered my many queries and was reassuring. I informed Homeserve that tradesmen like Rob, and his employers, are the vital link for them with the public and should be highly valued....a fact they agreed with. So keep up the good work, I Highly recommend you...and thanks

I have today had our Worcester Bosch boiler serviced by Richard, from Fixx. I have no hesitation in giving him a 5 star rating. He arrived at the anticipated time, having contacted us to arrange his arrival time. He undertook to sort out a minor problem created by a previous engineer(not from Fixx), and he completed the service quickly cleanly and efficiently. He was pleasant, courteous, knowledgeable and helpful. I look forward to a time when Fixx can set up a service plan, but in the meantime I would have no hesitation in contacting the company again. I am confident that any problems that might arise would be dealt with speedily. Also, it is worth reporting that telephone communication was equally efficient, and accommodating. Alan Parker

Darren the engineer was very informative and carried out the service in a professional and courteous manner

Great service from Lewis this morning. He also kindly gave me his time to answer my queries very helpfully.

Darren my engineer was on time, very efficient and checked my boiler thoroughly and was very pleasant to deal with. Cannot recommend this company highly enough.

Have changed my previous review from 1 star to now 4 stars. I had a bad experience with the initial plumber they sent out for the boiler service however it was in part a misunderstanding. Craig from Woods building and Maintenance promptly phoned me the following day to discuss the situation and to offer a solution and has arranged for a new service and repairs on the boiler and booked it in for this week. He was very friendly and it mattered to him that we received a good service from them. Once the work has been done i will happily change the review to 5 stars.

Rubbish don't use this company

I'm giving a three star review on the basis of one encounter which warranted a one star review and a second encounter which warranted a five star review. I reported an emergency electrical issue to my home insurers who told me Woods would be out urgently the next day and, in any event, between 10 and 6. It got to 6.30 and I hadn't heard anything so called Woods to chase. They told me someone would be with me by 8 but then called me at 7.50 to tell me they wouldn't be coming that day despite the urgent nature of the job. The person who called me was sarcastic and patronising when I explained that I needed someone to come out urgently to the point that I had to complain to my insurers the next morning. My insurers then got in touch with Woods who sent someone out a couple of hours later. The gentleman arrived and was respectful and courteous. He carried out the work efficiently and checked that everything was in order. The two experiences were like chalk and cheese. Looking at the other reviews here, I can only assume that I got a rare bad apple in my first experience but it left a really sour taste.

This review isn't anything to do with the work these guys carry out but I needed to write this. Today my car set on fire in cleethorpes and luckily for me two wonderful guys called Andy and Nick helped me out. Andy was first in the scene with a fire extinguisher, asked me if I was okay ect which I was. Helped me push my car out the drive and onto the road to save damaging anything around me. He then went on to putting the fire out, talking me through everything and kept making sure I was okay.. Then came along Nick who had some tools luckily enough and managed to disconnect my battery from the car. The car was then hosed down and they stayed with me untill everything was safe. I don't know these two men and if it wasn't for them I really don't know what I would have done. They were my hero's for the day. So I would just like to give them a big thank you again. Top blokes

I have had loads of work carried out by woods. Had a new heating system fitted. I have also had a full rewire and fuse board fitted by woods. Also had my drains jetted. Roof. And kitchen done all by woods highly recommend and I will definitely use woods time and time again grate staff all way round

Initially the service was great. I have a tenated property and managed to get both an electrician and a gas fitter out in a couple of days around Easter this year for a reasonable amount. They are however, completely incompetent when it comes to billing. The value I was invoiced was incorrect and bore no resemblance to the work I had carried out. It was also twice the amount. I queried it and eventually, after a couple of months and a few emails and calls backwards and forwards, they corrected the invoice and I paid and thought that would be the end of it. Since then, every six weeks or so, I receive an invoice from credit control asking for payment for the incorrect invoice. Every time I have to call or email back and it is beyond frustrating. I definitely would not recommend based on my experience.

Unbelievable blatant exorbitant call out charge. It seems to me that it is a very expensive. I have had a tiny dip in my bed room during heavy rain. My Insurance company asked Woods Maintenance to look at the job. The engineer came yesterday evening. He came inside the house and took some pictures of the roof from outside and didn't go to the roof to see the problem . He told me that it will be forwarded with quotation to my Insurance company. He stayed there approximately less than 15 minutes. I was horrified when the Insurance company told me this morning that the call out bill was £168.00 . Call out charge for what ?? He didn't look at the roof to see the site of leak. It seems to me daylight robbery. He didn't any thing except taking some pictures . This was simply for visiting the property. They should tell the customer before hand their call out charge Company.. I am amazed and disappointed to learn the call out charge which has been deducted from my limit of £500. It seems to be grossly unfair and unreasonable. I would personally never engage such expensive company.

Engineer was quick, efficient and helpful.

Very good. Appeared on time, but left no certificate to prove the boiler has been serviced

Always excellent service.

Good service from a friendly engineer who contacted us prior to arriving, as promised. He was a biker to boot. Only down side is no summary of work carried out or boiler performance was left.

Had our boiler serviced by these guys. Appointment made over the phone very easily. Engineer was on time, polite, and left no mess. Can't fault them really.

Today at 0815 I contacted Woods Building Maintenance for an electrical issue I had at home and within 90 minutes I had Dan here sorting the issue out. He resolved it very promptly which was fantastic and I highly recommend this company to anyone. Thank you very much!

Absolutely brilliant.Rang and got the job done on the same day.Very pleased.You get what you pay for.I won't hesitate to use again.

Timely arrival. Job done. No fuss. Clean and tidy job.

Friendly and helpful call centre staff. Pleased with the service from the engineers too. They have been prompt and accommodating.

Excellent service carried out by this company.

Good professional service. Friendly fast and thorough. Very good customer experience.

Workman was punctual and professional; he carried out the servicing works in a timely manner and with minimal disruption to my work. Care was taken for my property when working. Great company to deal with.

Good company professional and thorough.

The service I received from this company has been excellent. An emergency plumbing call for my 90 year old parents answered easily within 4 hours, initial problem identified and then a further major plumbing issue spotted and a solution identified for another tradesman to fix. Dan the engineer has been so efficient and helpful can highly recommend him and the company! Other emergency callout companies should take note!

On the 3 April 2019 Woods Building Maintenance were called out to my broken Central Heating Boiler the engineer arrived at the appointed time 10;00hrs after traveling from Leeds to Scarborough and quickly identified the problem, a new part was needed which was supplied and he duly repaired the boiler. He then carried out the safety checks required and identified two futher problems which needed attention, they were not critical however he went to a local supplier purchased the items required (New Thermostat and Flue Gaurd) returned and fitted them. He again checked all was working as it should and then cleaned up after he had finished, he was pleasant and helpful throughout and it was a pleasure to see a job done well by a very helpfull engineer.

I contacted Woods Building Maintenance late evening to board up my parents French doors as they had been burgled. They came out within 20 mins and the doors were left secure, would definitely recommend their service.

I’ve been using Woods for over 12 months and they offer a friendly prompt professional service Highly recommended We always ask for Dan the man

A professional company who did a quality job. Excellent communication and tracking of engineers in realtime means I can go about my day and be in when they are near.

Excellent & efficient service, we needed a new thermostat in the underfloor heating in the bathroom, new part was ordered Woods rang me to let me know the part had arrived and arranged for a time & date when the engineer could come, he rang me when he was on his way with an estimated time

Great company, fast and effective service and friendly staff. Have used this company many times before and not been let down yet!

I have used Woods Building Maintenance on a number of occasions over the last few years both personally at Home and also for works around our Office. They are a very professional outfit and provide excellent service. A very reliable maintenance partner and highly recommended.

Great service. Rang, arranged and arrived. As easy as that. Highly recommended

We have used Jordan and the team at Woods for the last 6 years always fantastic service and price we wouldn’t go anywhere else!

Brilliant company. Very professional. Call was answered very quick with not wait time at all. The engineer arrived in the time scale I was made aware of. Completed the works first time and made sure I was happy with the works before they left. I would highly recommended them.

Had an emergency break down off my boiler in the freezing month of January 2019, I have 2 young children in the house and was very concerned, a friend of mine recommended I give woods a call as he had good dealings with them in the past . I called them at 9.15 pm on a Friday night , to say I was amazed by the response was an understatement, Woods we’re here within the hour and took the engineer no time in fixing the fault, not had a problem since, What a quality service.

Received excellent service for my elderly mum. Quick response and really pleasant and courteous staff, with lots of patience. Follow up call was a nice touch. Would highly recommend. Many thanks

My first dealing with Woods was through them contacting me regarding my new EDF boiler cover for a boiler service. I was contacted by Woods on 21st December for a boiler service. The boiler service was for 4th January between 8am and 6pm. At 5pm on the 4th I called to make sure the engineer was actually coming and it turns out the appointment was never put on their system. Woods blamed EDF as they say it was passed back to them. No contact from either Woods or EDF after the initial call was made to book in the service. Very unhappy and got no help or real apology from Woods. EDF gave a different story than what Woods did. According to EDF Woods tried to call on the 4th but I never received a call and no voicemail on landline answering machine or mobile. So Woods cancelled the appointment. Edit: Woods called to arrange a next day appointment due to the issues above. The rating changed 1 star to 3.

On hold for 15 minutes without ever speaking to a human. trying to report an emergency electrical fault, after 15 minutes I got an answerphone message asking me to leave my number. I expect better for an emergency repair

We are still waiting for our heating to be repaired 3 weeks after it was first reported. Wrong parts ordered, engineers not turning up as they were delayed on other jobs, phone calls not returned when promised. Have lost a faith in this outfit but we are stuck with them as they have been authorised by Scottish Power to carry out the work.

UPDATE - THE ENGINEER THAT WAS ORIGINALLY SENT OUT DOES NOT REPRESENT THE STANDARDS OF THIS COMPANY. AS SOON AS THE CEO WAS AWARE OF WHAT HAD HAPPENED HE ENSURED THAT THE SERVICE WAS CARRIED OUT THAT DAY AND THE ENGINEER WHO ATTENDED ON THAT OCCASION COULDN'T HAVE BEEN BETTER - "John" gets zero stars but Woods have proved themselves better than expected so get my revised rating :)

My mum had a visit from woods building maintenance highly recommend. First a call to book work in. Then a call from the plumber Sam to say he was on way and time he will arrive. He was polite and completed job quickly and professionally and new issue straight away Highly recommend these guys. Thumbs up

Engineer rang first and arrived on time, left shoes in porch, completed repair and left kitchen tidy. Satisfied customer.

Came on time and the engineer was very friendly and helpful. Pleased to have the follow up call to check the service had taken place and to my satisfaction. Thank you!

I have had an intermittent fault with my central heating boiler for some time and have needed to call for an engineer's support twice recently. The problem involved the heating boiler cutting out, or not starting up. From the fault code, it would appear that the boiler was over-heating. The visit on Tuesday by a Woods Building Maintenance engineer appears to have identified and corrected the fault. His approach to the job was both courteous and professional. I am happy with way that the Woods engineer handled the repair. However, on this occasion prior to the engineer's visit, the boiler had restarted itself and I was not therefore without heating. I had reported the fault on Saturday, when I was told by Scottish Power that an engineer would call on Monday, Woods phoned on Monday to say that they could not get to me until Tuesday, and this was again rescheduled by Woods to Wednesday. No problem this time, because the boiler had mended itself on Sunday night and the weather is still pleasantly warm for the time of year. Better co-ordination between Scottish Power and Woods might be a good idea. .

Have now waited in on 4 separate days for you to repair our faulty electric and assured this time you would def be there before 6 ..... 6.20pm a call saying you wouldn’t be coming ( slightly impressed as you just left us hanging before ) it’s only been two weeks of waiting and permanent flickering lights with an autistic child isn’t great ...... so we are going to ask Homeserve to find a different company that is reliable and trustworthy . More annoyed I had to press a star to leave a comment .

Great Service, from WBM. The engineer who came to service our CH boiler was actually early which was excellent for us. The job was completed in a competent and courteous manner.

Boiler service organised by Woods efficiently. Carried out promptly on time as arranged Engineer explained in detail work done and answered qestions in clear fashion Reminded me of importance of regular checks on carbon monoxide monitor and immediate replacement if in doubt. Second annual service Scottish Power by same enguneer. Exceeded quality over that of many years with.British Gas,.

Great service provided, quick and efficient

Very pleasant and efficient. My terminally leaking tap was replaced with a new one quick my and the place was left clean and tidy.

Prompt, efficient service. As soon as the part needed had been received, an engineer was round within 15 minutes to fix our boiler. Polite proactive telephone staff too which was refreshing.

Excellent service - easy to make appointment and Woods kept us informed throughout. Engineer very friendly and helpful.

Very professional and reliable service.

Electrician identified the problem quickly and resolved it efficiently. Explained clearly what he was doing. Job well done

Very efficient from receptionist booking the boiler service to the engineer who carried it out. Also follow up phone call to check service carried out to my satisfaction.

boiler service completed in a friendly and professional manner, excellent.

Arrangements made on line for my boiler to be serviced. On the day, I had a phone call to confirm it would be happening and that the engineer would call when he was on his way. A very polite young man turned up when he said he would, and serviced the boiler. No problems at all. Many thanks for a job well done. most certainly would recommend.

Great friendly service.

Simple to book a boiler service. Was kept fully informed by phone of the engineers arrival time. Engineer was friendly and polite. All in all, an excellent service.

The engineer was very polite,efficient and explained everything that was done.

Boiler service. On time as advised. Thanks

Fixed and replaced my electric shower, very friendly chap who was done quickly and made sure he cleaned up any mess. Also took his boots off without me asking which is always a good sign in my books. Thanks, will recommend.