Westway Drainage Ltd

Super service. Quick and reliable. They have sorted out my drainage issues straight away.

Jayden & Nark worked extremely hard. I needed a brand bew pipe laid underground. It was left better than it was before & I'm so very pleased . Mark laid my pebbles over the pipework above. So you don't even know it's there.

Westway owner arrived promptly and did site assessment of our large leaking waste pipe, followed by a reasonable quote for the work needed. The job itself was performed to a high standard including waterblasting away years of accumulated filth. Site was left neat and tidy. I would use them again with confidence for any drainage problems.

Used several times . On time . All the right equipment . Mark was polite and professional . Problem resolved within an hour . Recommended ! :)))

Westway Drainage just provided us with an excellent service. Mark arrived promptly and was affable and knowledgable. After surveying the issue, he quickly got down to work. He took photos before and after so we could clearly see what had been done. Both we and our neighbour (in whose garden the manhole cover was) were delighted with the quality of the work and Mark's general approach. When he was finished, Mark took all the rubbish away with him and left everything very clean. I can happily recommend Westway Drainage without any reservations.

Prompt response from an emergency call. Gavin arrived 7am the next morning. A total of 7 toilets blocked and overflowing the previous day. He was done within the hour. Did not leave me stranded helped to clean up so I was all sorted begre my customers arrived. Absolutely superb!!!!

We use Westway for our Estate Maintenance. Whenever there is a problem with anything...drains, taps, gates, posts etc, Gavin sorts it out! He is always polite and efficient and reasonably charged. We would highly recommend.

Excellent service. same day, very proactive in their contacting and reporting to me. And very reasonable price. Would definitely use them again. genuinely a great company to deal with

Dan and Dolbee attended to a blockage i had this morning on an external gully, they had it cleared and checked in no time at all, polite, helpful and great value. Would 100% recommend !

Excellent service. Gavin successfully cleared both the blocked bath and toilet drains, which had been a difficult problem to resolve. Was very professional, knowledgeable, and worked efficiently to identify and fix the issue. They left the area clean and tidy afterwards. I was very impressed with the expertise and persistence in dealing with a challenging blockage. I would highly recommend them to anyone needing drainage services

Excellent work was carried out in my home yesterday, I had a problem in my bathroom, a blockage in the toilet. The plumber fixed this so efficiently and quickly, very impressive service, as I had only called in the morning. I can highly recommend this company

Appalling service. Requested two things: confirmation that the drains are the source of our rat issue and a survey with images and a report. They could not confirm the rat issue, and the report was about 6 lines long in broken English, and pictures of the drains were illegible because someone had taken a picture of the monitor on their phone. When I followed up they responded with more broken English and answered none of our questions. Do not use.

We had the 2 lads from Westway arrive in St Albans after travelling from Croydon at 0830 and work right through till 1830 today without stopping. They were courteous and considerate, clearing up afterwards and ensuring that everything was tidied up after the day. Would absolutely recommend

Used Westway Drainage to renew our ground floor toilet, great communication from the office, excellent service from the plumber, it wasn't straightforward, but did a great job.

Luke the electrician turned up within the time slot. Very mindful of property when coming in with all the tools and ladder. Replaced two faulty extractor fans in the bathroom, tidied up after the job, hoovered everywhere and left the bathroom clean . Before he left he showed me what had been done and answered any questions. I used the extractor fans today. The bathroom was dry within hours. Brilliant job done by Luke, who is also very friendly and polite. Thank you

We arranged for them to unblock our sink. It was still blocked so they came back the next day and even after they left again it still was slow draining. Called them back and they said we would need to either pay again for them to come back or pay an increased fee for something else to fix it. We didn't have much faith they could do it so got a different company who identified and fixed the issue. Waste of money unfortunately.

Having had 2 different companies come out and look at the problem with our drain and still being none the wiser what is causing it , Westway Drainage came out , used a camera and have found the problem straight away . We look forward to Mark from Westway finally fixing the problem.

Great service and solved my issue very quickly. They also provide recommendation for future work which is helpful.

Excellent communication and excellent service. Further work is needed but they were not remotely pushy about it, no upselling whatsoever. They did the work I asked them to to a high standard at the price agreed. They made suggestions about further work but left it up to me as to whether I wanted this, and then answered all my questions promptly. I will always use this company in the future based on my experience with them.

Amazing service highly recommend the team were super efficient friendly and fixed the problem!

Gavin & Westway were recommended to us by another very trusted tradesman we’ve used before, and we feel very lucky to have worked with them! A really lovely group of guys who went above and beyond to help with our various drainage problems (starting with a lead underground pipe replacement and ACO drain). When you speak to Gavin it’s very evident he knows exactly what he’s doing, and he offered advice and guidance not just on the job we booked them for but in general on how to manage our property and make it water tight. We’ve already booked a next project with Westway and are awaiting quotes for a lot more as we know we’re in safe hands!

Excellent work by Mark, Bradley and Haydn. Thorough, technically efficient and cleared up beautifully - thank you very much.

Great experience with Westway. Had my boiler fail on a cold January day and the team managed to fit me a new one within 3 days and on a Sunday. The engineer Tom that came was lovely, polite and explained everything very clearly. I had 3 quotes for the same job and they all came in the same so happy with the value. It was seamless communication throughout and I would recommend them to anyone.

Operative very polite worked hard in rain and cold over came an obstacle with no fuss very happy with his work

Thank you so much for the amazing work done! Was very quick and for a great price! Highly recommend

Great company to deal with. Excellent communication and workmanship, provided by friendly and professional staff.

Had a drain issue called Westway Drainage. From the initial call speaking to vicky, and Mark attending within a few hours, the service has been fantastic. Mark went out of his way to resolve the blockage, great guy, professional from start to finish. Will be using them again for a survey, and keeping there number for future work.

My drain serving my kitchen was blocked. My insurance company recommended and sent out a drainage company, the contractor didn't manage to lift the small drain cover to clear the blockage. However, they then sent Gavin from Westway Drainage. Gavin managed to lift the small drain cover in a couple of seconds and cleared the blockage, washed through the drain, conducted a CCTV survey. And left my rear garden clean and tidy. He was also very polite and professional. Should I have any drain problems in the future. My first point of contact would most certainly be Westway Drainage. As a Chartered Environmental Health Officer, of over 30 years I use to respond and attend drainage complaints, with council drainage teams, and so am aware of what jobs entail. Westway and Gavin both met and exceeded all expectations including customer service. standards. 😊

We found an urgent leak a day before going away on holiday. They were able to get someone out to us within a couple of hours who identified the problem, found a second leak and fixed both of them. The price was really reasonable, couldn't have been happier with the service.

Needed my heated towel rail replaced and the whole process was straightforward, everything was included with no hidden fees. Paul was professional, kept everything tidy and left the place clean. Glad I found this service.

Excellent service. Phoned late morning. Arrived very quickly and sorted a problem that could have developed into a major situation. Very helpful engineer who cleaned up afterwards. Very satisfied with work.

I would not hesitate to book Westway in. Gavin came round as soon as I put the receiver down and on a Saturday to check what I had as a drainage problem up teen others had seen and given me bad advice over and solutions for. He told me what his team could do to fix it and they came on the Monday and Tuesday early to relocate my toilet stack and tidy up some very bad piping runs outside the wall to my garden. I'd been living with this problem for 7 years and it was dealt with so effectively and to a high standard. I couldn't believe the relief I felt when it had all been redone for me. Top team, top guys and top job.

Fantastic service from start to finish. Paul came by the same day to deal with a leak we had in our garden room. He walked me through what he was doing and showed me how I could isolate the water supply if needed in the future. I would 100% recommend Westway. Westway will definitely be my go to for any future plumbing or drainage issues.

We had both our bathrooms done by Westway Drainage and were very pleased with the result. Richard and Connor worked hard and were done within 4 weeks. When there was a leak during the refurb (no fault of their own), they rectified this at no extra cost and repaired the damage. I would recommend Westway if you were having your bathrooms done.

Paul Martin visited to fix my broken plug, he was so polite and respectful of my property and got the problem fixed quickly. would recommend:))

After a night of water all over the kitchen, Ricky came on a Saturday. Very polite, professional and thorough. Thank you

Excellent service as always. I’m a repeat customer and I’m extremely impressed with both the service, professionalism and competent service provided by Paul Martin and Amy. I’ve used Westway for clearing out my blocked sink, changing drainage pipes. Would highly recommend.

Fab - called them for a badly leaking toilet, came out same day, fixed the problem on the spot and the price was really good. Plumber was friendly, informative and kept a clean workspace. Would 100% use again.

Excellent service from you, kitchen tap broke and they were there within an hour, new tap fitted and one happy customer.😁

Absolutely amazing service I can’t recommend enough. Very polite and professional service from a lovely guy called Mark. Detected where the blockage came from and resolved efficiently and effectively.

An unexpected leak in the water tank created stress and unwelcome disruption! Westway Drainage sent a plumber within 30 minutes and Paul sorted the issue out in no time. He also explained the problem, showed how he rectified and answered all my questions. This is the second time I've used Westway Drainage and they have been excellent on both occasions. I highly recommend them.

Westway have carried out repairs snd investigation at my property recently. There have been ongoing issues which were not easy to deal with but the team were always helpful, showing me in detail what was wrong and how they were to resolve it with no hidden costs; always up front regarding costs and telling it how it is. In particular, I'd like to give Paul a mention who worked hard all day to make good tiles and flooring in the bathroom and make it safe and sanitary until finished work can be done. All clearing up done efficiently too. I would always recommend this trustworthy team.

Very professional and courteous engineers. Cleared the drains and explained what caused the issue along with showing live CCTV pictures of the issue plus made recommendations for future work to prevent this issue happening again. Provided photos of the issue with invoice. Charged as quoted. Very pleased and would definitely use this company again.

Westway recently completly rennovated our flat. The work and finish is of a fantastic standard and we couldn't be happier. The best thing about this however is the service we recived from start to finish. Gavin and his team really took the time to understand our needs and our vision and were seemingly as committed to achieving it as we were. Great communication and you can see how committed he and his team are to their work and ensuring they deliver on what is being asked. Honestly, exceeded all our expectations. If you need work doing, this is the place to go. You will not be dissapointed.

I cannot fault the service I received from Westway Drainage. I called up, prices discussed, a booking email sent and they came out on the same day. Two very friendly, knowledgeable and polite men came to fix the issue. A follow up email with the invoice, an explanation of the works and many photos was then sent. A very professional service and I would definitely recommend them. Thank you

Great service as usual from Westway. Their plumbers are always very polite and friendly.

From first contact to completion of the job, Westway were brilliant. I appreciated the reminder message 24 hours beforehand. The workman arrived when he said he would and was very focussed on what was required. It was a nasty job involving the soil pipe and he was unfazed and all work was completed within 20 minutes.He showed me the finished job and explained what he had done. If only all trades were like this. I hope I don’t need Westway again but they would be my first stop if I have another drainage issue.

I was very glad to see Westway in the next street when I discovered two blocked toilets, a quick chat and a phone call for a quote and within an hour , both my toilets in full working order. Mark provided an exceptional service and I am so pleased I now have the phone number stored. Thank you...

Those guys are the best, call them and 1hour later on site and the job is done. Thanks Mark and Bradley

I noticed slow drainage at home, so gave them a call and got an appointment for a few hours later. On arrival the blockage was quickly identified and subsequently cleared within 30 minutes, and confirmed everything is now draining properly again from the house. A very efficient service from start to finish, pricing was clearly outlined, and on this occasion we did not need a second hour, would be happy to use them again and would recommend them to others

Fabulous service! Had 4 radiators needing to be changed (2 from horizontal to vertical) very prompt communication and availability to come and fit. On the day the engineer Paul Martins was fantastic at making sure they were perfect and answering my questions. Wouldn’t hesitate to recommend thank you Westway!

Gavin attended us today and I cannot believe what an amazing job he did. He arrived within 15 minutes of me calling him and done an outstanding job of clearing a blocked drain. We could not use any toilets, baths or showers and thanks to him, we are now back up and running. Highly highly recommend and won’t be using anyone else moving forward!

Great service, from Gavin at Westway quick call out response. Got to the bottom of the issue with the leak. Highly recommend 😊

Very professional, know the job and sort it all very smoothly. Thanks

Absolutely the best My experience is with Paul Martin, an exceptionally polite, kind and well experienced. Very helpful and even fixed issues outside of primary task. He is highly recommended if you ever need someone from Westway Drainage ltd

Gavin and his team provide exceptional service with remarkable efficiency. They respond promptly to quote requests and site visits, delivering detailed reports supported by clear, high-quality photographs. Communication is seamless across calls, emails, and messages, reflecting their reliability and professionalism. Whether you require a drainage engineer, plumber, or bathroom fitter, their expertise and dedication make them an outstanding choice. Highly recommended.

Gavin and his team renovated our shower room which had mould, no hot water to the sink and was very outdated. Gavin listened to our requirements and came up with a design and quote that met everything we needed. The team worked hard, were polite, cleaned up after themselves and most importantly their work was of a high standard and we were really pleased with the result.

Excellent service from Westway. Gavin was a pleasure to deal with - punctual, knowledgeable and efficient, both to fix a drain problem and advise what was needed for the system. Would highly recommend.

I texted Gavin on Monday evening at 8.20pm with an urgent request to unblock a toilet. On the next morning; Tuesday at 9.15am, Gavin was outside my house ready to fix my issue, having communicated with me in the morning his estimated time of arrival. He was swift with fixing the issue and also provided some additional advice as how the current plumbing should be. Super helpful and knowledgeable and would definitely use his services again.

We had a blocked sink during a family gathering so desperately needed it resolved and within an hour on a Sunday Westway came out and sorted it. Would highly recommend

Avoid at all costs. Everything that could possibly go wrong went wrong. Took far too long and had multiple big-scale leaks in the year after. Cost thousands to get repaired with someone else

Westway Drainage provided an excellent service. They came out within hours of my contacting them and had my job completed by the next day. Friendly and professional, I can't recommend them highly enough.

Blocked waste pipe due to tree roots: From the initial call out which identified the issue to the quote and completed job, Gavin and his team were very professional and skilled. On the hottest 2 days in 30+ heat, I was amazed the team worked so hard and with good humour and completed the job on time and as agreed. I chose Westway from reading other reviews and I have to agree with the recommendation.

Fantastic service, went above and beyond to fix our problems the same day which is very much appreciated. I will definitely be using them from now on.

Awesome stuff. Fitted new drain hole cover, mended several gutter down pipes and pigeon proofed various pipes where pigeons kept sitting and making a mess. Can’t recommended highly enough!

Gavin and his team have helped us out a few times with various different issues but have always been professional, friendly, honest, tidy and most importantly respectful! Would highly recommend them! 💜

Whenever anyone is looking for a trades recommendation on local Facebook groups, Westway turn up to recommend themselves in the comments. Unfortunately, this apparent surplus of free time doesn't translate into being responsive to a quote request.

Cannot fault Westway drainage at all. They were amazing. I’ve Recently had countless problems with the drainage in my property but luckily I came across westway drainage. Gavin and his team were amazing they were able to identify the cause of the problem and they had everything sorted quickly and efficiently and very cleanly thank you guys so much ! Will be using westways again 👍🏼

Gavin attended today ,very efficient, very polite , assessed the problem - cleared and advised us for future Would definitely recommend- happy customer Well done Home Emergency Assist - helpful Cheers

After a classic mistake with a cowboy builder I had a fair bit of dodgy plumbing that needed attending to, and I'm so glad I found Westway to do it. The team (Drew, Gavin, Mark and others, as well as their very helpful office management team) have always been great - responsive, efficient, clearly talk through the work they've done and always turn up on time! From replacing and reinstalling a faulty toilet and repainting, regrouting and resurfacing a countertop in one bathroom, to fully descaling all drainpipes and fixing the entire plumbing and drainage network in a newly installed WC (including adding an external air vent pipe), they really can handle everything - with attention to detail and care - and I would highly recommend them.

Absolutely nothing but praise. Our 93 year old family friend has just left hospital from major heart surgery, only to return to a blocked sewer. Within an hour of calling, Gavin was there and sorted the problem. I want to say a massive thankyou, as although I know it might seem like a simple job, but the speed and professionalism put a very stressful situation for an elderly couple who are going through a pretty stressful time, a lot more at ease and relieved. Top job. Your now on my list of reliable emergency contacts.

Team arrived quickly, really pleasant & very efficient! Would recommend to anyone! Thank you for your help!!!

Very impressed with the Westway team, they contacted me very quickly after I emailed, good communication on the day. They came to initially visit and assess the problem, gave honest advice and were really helpful.

Great company! As another plumbing company we refer them for anyone having drainage issues highly recommend.

Westway has done a few pieces of work for us now, from fixing a significant drain problem and replacing a boiler to installing a new bathroom. They have been unfailingly professional, reliable and courteous. I hope we don't have any more disasters, but will definitely call them first if we do!

Having worked with Gavin and his team on several large drainage projects, I can confidently say they go above and beyond every time. Nothing is ever too much trouble, and Westaway always prioritises my clients' best interests throughout the project. If you're looking for a reliable, professional, and customer-focused company for all your drainage and plumbing needs, look no further than Westaway. Highly recommended!

Great and fast service Called them on an emergency and they managed to come quickly

I’d highly recommend Westway if you have a drainage issue. We had a blocked toilet which we were unable to clear ourselves. They arrived quickly and did a very professional job. Thank you Westway.

As a fellow business owner, I know the importance of reliable, high-quality service—and this drainage and plumbing company delivers exactly that. We’ve used them multiple times for both routine maintenance and emergency call-outs, and they have never let us down. Their team is professional, knowledgeable, and always goes the extra mile to ensure the job is done right. What really sets them apart is their responsiveness and transparency. They clearly explain the issue, provide fair pricing, and complete the work efficiently with minimal disruption. It’s rare to find a company that combines technical expertise with such excellent customer service. Highly recommend to any business or homeowner in need of trustworthy plumbing and drainage solutions!

Gavin West provided a detailed assessment and recommended various solutions: I was very impressed with his work ethic. Gavin and his team show they are committed to doing work to a high quality. Mark and Matt (drainage team) and Ricky (plumbing team) have been excellent and very trustworthy. The company have an excellent management team who have scheduled in the work efficiently. Main tasks involved installing Aco drains, re-engineering the drainage set-up and relining the waste pipes from the washing machine to the manhole. These are big jobs and the team handled them perfectly. The Westway Drainage team have inspired a lot of confidence by way of the high level of competence they have demonstrated and especially from the perspective of resourcing the right specialty professionals for each section of the job (rather than a ‘Jack of all trades approach’ which can lead to problems later down the line. You are dealing with trades professionals who can do well what they say they can. I would definitely use them again.

We had a great service from these guys gavin especially we called them after having building works done we had a blocked drain he was with us in a hour and didn't leave until it was sorted very reasonably priced too would 100% use these guys again

Wonderful and high quality service. The whole team, including office and engineering staff is very professional, fast and helpful. Highly recommend!

Gavin was polite,professional and resolved the issue quickly! He was on site within 60 minutes of me raising the call out.

Gavin and his team are amazing, nothing was too much of a problem. They were all polite, extremely professional and worked tidy. So impressed I have also recommended them to all of my family and friends.

We’ve had the pleasure of working closely with Gavin, Vicky and their team at Westway Drainage LTD on many projects, and they have consistently delivered outstanding service. Their team is highly skilled, professional, and incredibly reliable—no matter the size or complexity of the job, we know we can count on them to get it done right. What truly sets them apart is their expertise and attention to detail. Whether it’s routine maintenance, emergency call-outs, or more complex drainage solutions, they handle every task with efficiency and precision. We never have to worry when we pass a job to them because we know it’s in the best hands. It’s hard to find a company as trustworthy and dedicated as Westway Drainage LTD. Their commitment to quality, excellent communication, and ability to work seamlessly alongside other teams make them a valuable partner on any project. Highly recommend them to anyone looking for top-tier drainage specialists!

Gavin and his team were wonderful. Speedy response. Friendly and caring. Job done quickly and efficiently. Very pleased. Thank you so much. Carole in Shirley

Literally the best company. Needed a radiator fitted with some special requirements for a niche project for my rescue parrots. The team were so accomodating, researched and came up trumps. They were quick, efficient and particularly patient with someone who struggles to understand anything DIY related and my questions. I cannot thank westway enough.

Reasonable quote received to unblock outside drains which were backing up to the house. On site within half an hour of our initial call & resolved the issue quickly & fuss free. Talked us clearly through the issue. Were recommended to us & we’d happily recommend also. Nice to support a local business also.

Can’t recommend these guys enough - pricing very reasonable and they were very good with my disabled great aunt providing excellent service

We had a brust pipe outside our house. I called Westway Drainage and they were able to come within an hour -that was excellent as l was calling in the afternoon hours and was worried nobody would be available. They fixed the issue straight away and also provided additional advice. Professional and great quality of work. Happy with this service.

I had a new drain fitted in my garden by Westway Drainage Ltd on 3rd January 2025. The level of service from start to finish was excellent. Problem identified by them on first visit towards end of December, full works carried out very promptly after. The team were very knowledgeable, professional & respectful ensuring work carried out with minimum disruption. The quality of work was excellent, leaving everywhere clean & tidy after. I highly recommend this company if you have a Drainage problem.

Amazing! Really responsive, professional and friendly service. Called the team out to a severely blocked drain and was offered an appointment the next morning. I was given lots of advice on the state of the drain, and what was needed to replace the collapsing section. Definitely recommend!

Gavin came out at very short notice after I saw lots of positive reviews online. He responded to an emergency message late at night after we had a big leak. He arrived first thing in the morning (on a Sunday at Christmas no less) after fantastic communication; and very quickly resolved a tricky problem. Gavin didn’t once complain despite dealing with very difficult surroundings making access tricky to say the least! He was up and down in our loft and worked quickly and efficiently. My four year old was so impressed she even made him a Christmas card- and she isn’t easily impressed! What a top bloke. Communication excellent, work was efficient and thanks to Gavin our Christmas has been rescued! Wouldn’t hesitate to recommend to anyone, and will be using Westway for a new boiler fitting. So glad I found this number!

We required event assistance on a Saturday for a leaking toilet. I left a message through their website and within an hour I got a text. It was so quick to schedule an appointment that an engineer was out within an hour. They promptly fixed the problem and gave us advice on what to do to prevent it happening again. We have used their services before and today has only further shown me that this is a fantastic company.

We had a terrible odour in the kitchen, main bathroom and were unable to find the source. Someone suggested we needed a drainage company. Westway Drainage were recommended so I gave them a call. Gavin came to do a site survey and it was recommended we have a full clean of all waste pipework, traps internally, and also the external drainage. Which we went ahead with. Mark came to carry out the actual work and was here for a number of hours working hard. The smell did seem to go but lingered a bit but we were told it would need to settle. Less than a week later and no smell whatsoever!! Such a relief!! Even better that it was resolved in one visit and we didn’t have to start ripping things out. This also might seem like a small thing but we didn’t need to ask Gavin or Mark to take their shoes off, they just did every time they entered the property. Gavin, Mark and the office were efficient, professional polite and courteous from start to finish.

Had a wonderful experience with Gavin and the team, they were professional and friendly. Keep up the great work 👏👏👏

I can't recommend these guys enough. If anyone has any drainage issues or anything related to household repairs Westway Drainage LTD are the people to call. I must say I was dubious with dealing with any tradesmen because of some of the horror stories your hear. But from the first telephone conversation with Vicky you'll know your in the right place and your mind put at rest. Vicky fully understood our situation and was very polite and honest even sent Gavin around on there way out to Godstone Farm fireworks to assess the job and even sent me an estimate while they were at the fireworks. It's not that often you get honest and reliable tradesman that go above and beyond that keep you updated via email and turn up when they say they will, but these guys are outstanding.

Gavin came to do a camera survey, which he had no plans on doing. Made an excuse he couldn’t access the pipe, I could have gained access in 3 minutes. Then sent a call out charge for £114!!!! Do not book an appointment unless you want to be stung with a call out charge for no work.

Excellent service provided by Westway, speedy response to my request and great friendly service

Lovely company who turn up on time, are clean and tidy, super friendly and not over expensive.

20 years of different plumbers to my property,, only these guys knew where the problem was and fixed it within the hour. I can't rate them highly enough!

Gavin and his team have been wonderful. I suffer from anxiety and was really worried about having work done in my home. Gavin took the time to come and see me, talk to me about my anxieties, and share how he would work around them. He and his team came into my home. They were very respectful and made sure I knew what was happening, stage by stage. The work they carried out was above and beyond professional, and I can't thank them enough. I recommend them highly. I also want to acknowledge Vicky, who I know was supporting in the background. Thank you so much!!!!

Westway arrived at our property to sort out a leaking pipe. They attended in good time and dealt with the problem swiftly. Unfortunately there was a related issue belonging to Thames Water because the stopcock on the meter in the street had seized shut and the water could not be turned back on. Westway were quick to call it in as an emergency with Thames and drop a crate of water to us in the meantime. Thames weren’t the most helpful in getting it sorted but Westway helped as much as they could to move things along by contacting themselves and kept checking back with us until resolved. They even offered to tap off another pipe if the issue wasn’t resolved but fortunately we didn’t have to do that. Westway went above and beyond to do everything they could even though it was another companies issue.

Great service. I contacted Westway drains on a Monday evening. They arranged to come out the next afternoon. One of my outside drains wasn't emptying properly. Gavin fixed that problem and at the same time I asked him to check my other drains. Really impressed with the level of service and efficiency. I will be using them and would recommend.

First time user of a drain clearance service after 40 years of home ownership. So not sure what to expect. Westway were local, very attentive and helpful. I was completely reassured with their professional approach.

I can't speak highly enough of Westway Drainage! After seeing several recommendations on Facebook, I decided to give them a call regarding what we initially thought was just a blocked sink. To our surprise, Gavin and his team discovered a much larger issue—a blockage in the sub stack. Despite the unexpected complexity, Gavin and his team remained courteous, informative, and thoroughly professional throughout the entire process. Their expertise and dedication to solving our drainage problem were truly impressive. From start to finish, they kept us informed and reassured, making what could have been a stressful situation remarkably smooth and manageable. I'm incredibly grateful for their prompt response and efficient service. If you're in need of assistance with any drainage issues, look no further than Westway Drainage. Their exceptional service and professionalism set them apart as the go-to company for tackling even the most challenging drainage problems. Highly recommended!

Great communication...responded really quickly to a problem I had with my sink blocking. Fixed the issue with no fuss. Highly recommended

Responsive service and good workmanship! I will use them in the future!

Great service from Westway drainage. They were polite, flexible and did the job quickly. I would recommend this company.

Resolved the solution very good!

I want to share my incredible experience with Westway Drainage and their outstanding service. We faced a crisis at our business premises when we had a flood in our studio. I reached out to Gavin on a Wednesday evening at 11pm and in just 20 minutes, he arrived. Not only did he clear the drainage issue, but he also offered insightful information on what had caused the flood offering advice on how he can fix the damage to the drains to prevent this from happening in future. What truly sets Gavin and Westway Drainage apart is their genuine care for their clients. On his way home at midnight, Gavin went above and beyond by providing us with essential business advice during a challenging time for our business. His generosity extended even further when he provided financial support to help alleviate our situation. It's rare to find not only an expert such as Gavin but also someone who genuinely cares about people and businesses. I wholeheartedly recommend Westway Drainage for their exceptional service, expertise and unwavering commitment to their clients. Thank you so much to Gavin, for being a remarkable individual and for coming to our rescue. Alex Kaye, Co-Founder E.C. Car Detailing

The team and Westway Drainage went above and beyond to help with a sewage pipe that was blocked due to a tenant's misuse. It was an emergency, they turned up and stayed on site for the entire week until they had fixed the problem. It was a stressful situation that happened in a week when life had just thrown other stressful situations at me but Westway Drainage relieved me of the sewage stress. Thank you, guys!

We were in the middle of a property refurb and had a problem with the drains to rear of property after speaking with Gavin he arranged to come out and have a look and rectify the problem The job was all sorted the same day and to the agreed cost .

Great service! We had to call in an emergency and we were sorted in less than an hour! Professional, fast and reliable! Definitely recommend!

Came to flush the drains at short notice. Very helpful!

Fast efficient diagnosis and service.

Very good professional service. I recommend this company services. Thank you.

After initially coming to fix a (very) blocked drain we had further discussions with Gavin about our tired old bathroom and behold a short while later gone is the dated bath and plastic shower curtain and in its place we have a modern and swanky walk in shower. Gavin was an absolute gentleman throughout taking time to answer all our queries and advise on suitable fixtured and fittings and we would highly recommend his services.