Loola Cleaning Services Limited
4.8(102)Cardiff




About
Loola Cleaning Services Limited is a cleaning firm based in Cardiff, covering Bristol and London. They do end of tenancy cleans, along with carpet and upholstery cleaning, for both domestic and commercial customers, and they give free quotes. Customers say they are professional and friendly, arrive on time and pay close attention to detail.
Services
Reviews
4.8
Customers often describe Loola Cleaning Services Limited as professional and friendly, with cleaners arriving on time and paying close attention to detail. They report deep cleans, end-of-tenancy cleans, builders cleans, oven cleaning and a pram clean, and say homes, flats and ovens were left clean or spotless. Some customers say the team responded quickly and took on last-minute or emergency work. Complaints include a cleaner using the same dirty cloth for the toilet, shower and sink, a cleaner arriving two hours late and leaving part of the job unfinished, a last-minute cancellation after a deposit was paid, and payment problems, including unclear information, an invoice triple the expected price and a £19 hourly charge. One reviewer also called the service very expensive and said the business threatened legal action after a complaint.
I had my pram cleaned by Loola this week, I had left it in the garage and when removing found it covered in mould. Loola cleaning has brought the pram back to life and it’s perfectly clean after 2 days work. Such lovely staff and professional service. Would recommend to all my friends and family after the service I just received!
We had Loola in to clean a house at the end of construction before bringing in furnishings. The team of 4 did a great job, Jibril headed up the team, he was a pleasure to work with ensuring all tasks were achieved by end of day and guided them following my precise instructions. I am quite particular with products and methods of cleaning as there’s many high end surfaces in the house but Jibril ensured all was taken care of. Thank you for organising it Safa.
Loola's team carried out a deep clean in my apartment and did a great job. Very happy with result. Safa went the extra mile to make sure I was happy with the service provided.
Very good clean and very efficient! I moved into a new house and they did a deep clean for me. I would recommend!
Excellent service and a great team. Abdi and his colleague (Abdul - I think 🤔) were exceptional. I would recommend anyday.
Fantastic professional experience! Abdi was very polite and an efficient service and I highly recommend this cleaning company!
Outstanding cleaning service. The manager was very reassuring, and even called after offering the service to check if everything was cleaned to great standards. Would definitely recommend and use this service again. Thank you once again Loola Cleaning.
recently hired, and I am beyond impressed with their services, The team was punctual and professional, they paid incredible attention to little detail. I highly recommend.
I recently hired Loola, the team was professional, punctual, and their attention to detail was amazing. Highly recommend Loola for anyone seeking exceptional results
Exceptional Cleaning Service!” I hired Loola Cleaning Company to clean my home, and I couldn’t be more satisfied with their service. From the moment I contacted them, the process was smooth and professional. The team arrived on time, fully equipped, and ready to work. They paid attention to every detail, leaving my house spotless and fresh. The staff was friendly, courteous, and respectful of my home. They went above and beyond, even cleaning areas I hadn’t thought of. I was impressed with their efficiency and the quality of their work. It felt amazing to come home to such a clean and tidy space. I highly recommend Loola Cleaning Company to anyone looking for reliable and thorough cleaning services. I will definitely be using them again!
Cleaners were very friendly and cleaning itself went much faster than expected whilst also being really good, will definitely be contacting them again if I need more cleaning done.
Hired Loola clean team for a end of tenancy clean and they did an excellent job. They also cleaned the flat I have moved into and they did a great job. Price was good cheaper than other quotes I had from other businesses. The manager very reassuring and I asked me for a list and what I want cleaned. Also the manager called me after the clean to check if I was happy with the clean and if they missed anything out but they did a perfect job.
Cleaners came for first time yesterday - did an excellent job. Very happy - hoping they’ll be coming back v.soon.
Safa and her team did a great job of helping me out with a last minute post tenancy clean. Would recommend!
Update on 10/07/2024: Please also see the daring and disgusting response of the business to my review. Just goes to show what kind of people/swindlers you would be dealing with. I am in no doubt their 5 star reviews are all fabrication just like their response to me. Avoid by all means possible and dont be fooled by so called 5 star fake reviews like I did. Original review: Disgraceful behaviour and ZERO customer services. appalling service using the same dirty cloth for cleaning the toilet, then the shower and the sink ... It was very expensive too compared to other cleaners. Threatened me with legal action upon my complaint. Absolutely disgusting. Avoid like a plaque
Loola Cleaning Services did a fantastic job at cleaning my apartment. She cares about her staff and customers. I would highly recommend their services to others, Excellent value for money
Highly recommended ! Very pleased with the cleaning services and overall experience as a first time customer. Loola left my apartment spotless! Definitely will be a repeat customer, thank you very much.
They did an absolutely amazing job, they helped tidy and not just clean!! Professional and completed in a very good time frame considering the high quality of the clean. Would definitely recommend!
Safa and her team are very friendly and professional, pricing is fair and made time to fit me in with relatively short notice- very much appreciated!
Excellent service for deep clean. Safa was pleasant and helpful throughout. Her team was well resourced and managed. Sufficient time allowed to do a proper thorough job. Fair price! Thank you.
Great staff very respectful and they done a really good job i definitely recommend them
I couldn’t be happier, incredibly last minute request for a clean, Loola made it work despite a busy schedule, I’m very grateful. Both were delightful in person as well. The place looks amazing, can highly recommend!
Recently moved to a new property and asked for a deep clean. The services provided were brilliant and might i add, very friendly people. Would highly recommend Loola Cleaning for your next house cleaning.
I've been relying on Loola's for my cleaning needs for the past few years, and their consistent excellence has made them an indispensable part of my routine. The level of professionalism and attention to detail they bring to each cleaning session is truly commendable. Whether it's a routine cleaning or addressing specific requests, their team consistently exceeds my expectations. Over the years, I've developed a sense of trust in their services, appreciating their reliability and the sparkling results they consistently deliver. The fair and transparent pricing, coupled with their commitment to maintaining a high standard of cleanliness, has made [Cleaning Company Name] an invaluable partner in keeping my home a clean and comfortable haven. Thank you for the outstanding service over the years!
Firstly, Safa is AMAZING. I was rushing to get my student accommodation cleaned because the previous tenant left it in an awfully deplorable state. Found them on google and booked them for a deep cleaning a day before I had to move in. When I booked them, Safa responded within a hour. The cleaners - a male employee and Safa, herself, were very punctual and arrived early with their heavy duty equipment. They made sure to disinfect and clean my entire studio room, getting all the hair from the nooks and crannies out. All the previous stains from the bathroom and fridge were gone. I was quoted £200 but I would say it was worth every single pound. Highly recommended, they do emergency cleanings and respond quickly as well. If you want efficient, prompt, professional and reliable cleaning services. Look for Loola Cleaning Services and most importantly, look for Safa. Absolute legend. She’s heaven sent.
Great service, I had to organise an emergency clean and the team responded very fast and clean my property to a high standard. I will be using these guys again. Good work and fair prices.
I recently had the pleasure of experiencing the magic of Loola Cleaning, and let me tell you, it was nothing short of a game-changer! Picture this: a place that's been neglected for years, machines that seemed beyond repair, and an overall atmosphere that made you cringe. Enter Loola Cleaning – our absolute saviors! From the get-go, their professionalism shone through. It wasn't just a cleaning service; it was like having superheroes for our space. The mess, the stench – you name it, they conquered it. I couldn't believe the transformation in just four days! It went from a chaotic disaster zone to a spotless haven. What struck me most was their attention to detail. Those machines, (attached to this review) which once looked like relics of neglect, now gleamed as if they were brand new. It's not just a cleaning service; it's a restoration project led by wizards of cleanliness. Choosing Loola Cleaning was the best decision we made, hands down. If you're on the fence about hiring them, take my word for it – they'll turn your cleaning nightmares into success stories. Kudos to the Loola team for making the impossible not only possible but downright impressive!
Did an amazing job on the place and arrived timely when we needed it urgently. Would recommend!
I recently had the pleasure of experiencing an exceptional cleaning service, and I must say it exceeded my expectations in every way. The attention to detail exhibited by the cleaning team was truly impressive. The team's professionalism and work ethic were evident from the moment they arrived. I highly recommend this cleaning service to anyone in search of a reliable, thorough, and customer-focused experience. I will definitely be a repeat customer.
Very good quality cleaning and an amazing experience with them, highly recommend :)
They were very professional, amazing quality cleaning, definitely having them again. highly recommend!!!
Absolutely amazing experience. Highly recommend. Fast and kind service. Spotless. I’m so grateful I’ve found this company. Will definitely be a frequent customer. Thank you so very much
I went through I bout of depression, and laziness where I struggled to clean anything, and these ladies did an amazing job is turning my house into a HOME. Could not be more grateful 10/10 would recommend to everyone. Hard working, reliable and trustworthy.
Very unprofessional company that charges 19 pounds per hour ! would not recommend and embarrassed that I booked them for someone.
I am extremely unsatisfied with this service. 30 minutes after the cleaner was supposed to arrive, she called me and told me she was going to be an hour late. She showed up two hours later than we had agreed upon originally. It took her three hours to do a surface clean of some of my apartment, and then she left and told me someone else would come. I called the manager with no answer and after waiting two hours was told she would finish another job and come later in the evening. I had an appointment and couldn’t wait any longer so I finished the job myself and told them. Absolutely terrible customer service. Would NOT recommend.
Such an unprofessional company They make promises that they can’t fulfill We paid a deposit agreeing on a certain date and time and they canceled last minute while our family are waiting in the hotel waiting for the house to be cleaned I pray that no one falls in the same trap
We've been using Loola cleaning services for a few months now and we have been so pleased. They've been very responsive and if I haven't been happy with anything at all, they are quick to fix it. Great cleaning service. Thank you! :)
W company
Friendly and professional with a competitive rate. Great job by the team. Would use again.
Very professional cleaning. Team made sure we were happy with everything. Fair price. Would recommend. Oven is spotless.
Very good job on builders clean
Great service, after 3 hours of cleaning, the home looks brand new, I am really grateful, and their equipment is very professional, I am very surprised, recommend everyone to come here to clean your house, you will enjoy professional service
Their schedule is good, I wasn't expecting to get an appointment with less than 24 hour, they were even ready to come when I called them. Overall, high quality and affordable price. Also, Easy going, they follow all the instructions. The team is friendly especially Abdul Kader and his friend ' a perfect duo'. I will absolutely look for their service again.
Fantastic job
Loola Cleaning Services transformed my flat. Their communication was excellent throughout and they are very reasonably priced for what they do. Lots of service options and they are incredibly flexible and will even try to fit you in last minute if they can. The cleaning itself was amazing and they left everything sparkling. Highly recommend them and I've signed myself up for monthly cleans (that's how impressed I am!).
A fantastic cleaning service. The team did an extremely thorough job.
My apartment was a total and after Loola’s came, I almost couldn’t recognize my place, Thanksss!!!
Lovely cleaning company. Very friendly and got the job done for a very low price. Would highly recommend. Will be using again.
Helped us out at very short notice. Did a very professional job cleaning a house, including removing some very tough stains. Friendly and courteous. Highly recommend.
We use Loola cleaning services to stay on top of the upkeep of our Victorian house and they did excellent job in such short notice. I will now be using regularly. Thank you 🙏
Safa was very prompt in getting the appointment booked and the clean itself was excellent. Really happy with the excellent attention to detail from the cleaner Gema. Would definitely recommend.
I am overall happy with the service. Safa is very friendly, enthusiastic and quick in responding. She came to my place to provide a quote and arranged for one of her cleaners to do a deep clean and her cleaner Gemma did a great job! Highly recommend and plan to use them again for a general clean on a regularly basis :)
Amazing friendly and professional service. Excellent result Would definitely recomend. Thanks Safa and all the team.
I have been working with the team at Loola Cleaning Services for 3 months in my Airbnb business. They are extremely professional in every way. They are always on time and complete the cleans to an extremely high standard. They are an important part of my business and consistently go above and beyond to provide the best possible service. This has also included last minute cleans and unexpected clean ups after particularly messy guests. All in all, I couldn't recommend them more highly!
Respect, my situation was so bad. My house was like a messed warehouse. Well Loola’s came in and made it glory. Respect and value.
Amazing! Our ovens were a mess and with hard work - Loola Cleaning had them shining bright and looking brand new. We also used them for a deep clean and it came out great. They work hard and are thorough. Highly recommend!
So unprofessional, no clear information about payment. Sent me an invoice triple the price than expected and an incorrect rate. Very sly and very unprofessional. Would never recommend this company to anyone! The girls who came were really nice and cleaned the house well unfortunately but the company itself is the worst cleaning company we have ever dealt with.
Really thorough cleaning, very friendly and kind would definitely recommend using Safa!
Safa is a very lovely friendly lady, very polite and approachable, absolutely amazing at cleaning my bathroom , so pleased, will use again, thank you safa and team x
Called in last minute for a general clean. Did an amazing job, very professional and friendly. would deffo recommend and use this company. :)
Had a deep clean today and would highly recommended. The place is spotless! Really happy, will definitely book again for a regular cleaning service. Thank you very much.
Cleaned and polished my flat until it looked better than new. It’s never been this clean. And the women are so nice and friendly, it’s a pleasure having them in my home. I would unequivocally recommend them.
We have been using Loola Cleaning services to clean our Serviced Accommodation ( Airbnb) in Cardiff since end of January 2022. We are very pleased with their work, professionalism and customer service. I would specially like to mention Safa’s name here she is really great, honest and hard working. Thank you for doing your cleaning magic to keep my property in its tiptop condition. I would highly recommend their service to anyone.
Professional, very friendly and thorough service. Would highly recommend!
Safa did a really thorough deep clean and left the place looking great.
Best 1 nice service and professional Would definitely recommend
Oven and hob, excellent service and oven now gleaming!
Amazing service Very friendly and professional Would definitely recommend.
Brilliant cleaner.Couldnt ask for better.highly reccommended ...lovely lady
It was a great experience, they are very professional , the owner is a lovely, helpful and honest lady. I highly recommended.
I have used this company for 2 years. Really good value for money, very friendly and reliable. I would definately recommend.
This is the best cleaning services ever always on time and very professional with a reasonable price, first time I dealt with them was for my end of tenancy cleaning they did it pefectly even the agency that I rent the house from was impressed and they returned the whole deposit, and again I asked them for regular cleaning its almost like of tenancy cleaning, its just perfect can't spot anything wrong, they are amazing, professional and honest. I HIGHLY RECOMMEND THEM!
Did a very thorough job, good value. Very good end of tenancy clean and lovely person!
Safa did an amazing job on my move out clean! Professional, responsive, flexible and extremely friendly. Would definitely recommend!
First time using Loola. Safa was incredibly professional, friendly & did a first class job. Genuinely made things look brand new again :-) She has restored order in my home, thoroughly recommended.
Safa gave us a great service, my flat has never looked better. Thank you
It was a good service
Really great service and staff are wonderful. Definitely will contact them again!
Their service was exceptional, fast and amazing. I can still smell the freshness of the things they used to clean
Very professional and excellent customer service
Excellent service Loola cleaning services. I am really recommend 👌
I like the professional service they offer, I recommend it for any one who is looking for good service.
Really lovely service and professional and I highly recommend. It’s a great use of money indeed! My house is spotless , incredible work phenomenal.
The service provided by Loola cleaning was outstanding, exceptional, reliable and dependable. Im extremely satisfied with the deep clean of my home!
Very good service could not be more happier. Highly recommend
Perfect and reliable
Excellent service and sensible .I really recommend .
Safa and her employees were lovely and were quick on the job and did such a good job
The service this company provided was amazing and I have no regrets about using their services. They were on time and prepared, they did a flawless job at cleaning my house and I could not have asked for more. I will definitely be recommending them to everyone that I know.
Area
Opening times
- Monday8:00 AM – 8:00 PM
- Tuesday8:00 AM – 8:00 PM
- Wednesday8:00 AM – 8:00 PM
- Thursday8:00 AM – 8:00 PM
- Friday8:00 AM – 8:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Free quotes
- Domestic work
- Commercial work
Other cleaners nearby
Also available in Cardiff
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