TSG Building Services Plc

Very lovely and quick! Would recommend and use services next time!

Very disappointed booked day off work unpaided for them not to turn up on the day we had arranged, phoned up to see if they was running late as it had gone past the 4hr time slot they gave me to then be told by the lady on the phone that they came to me the day before ? And that the engineer told the company and logged on the system that I answered the phone and told him I was out and not able to make it back for him there was no call logged on my phone to say they even tried to ring nor did I speak to them there also wasnt a card put through my door to say they have missed me and to rearrange a date nothing This is a joke of a company

Can you tell your drivers to drive properly and not get up people's arses on a 30mph... I don't make the speed limits! BACK OFF!! Location: Uxbridge, 12.15pm

Ross from TSG did an excellent job at my home in Cambridge today. New bath, toilet and tiling. Worked incredibly hard, didn't stop even in the current heatwave. He cleaned up after himself and was polite and helpful. Would happily have him back for any future work.

Boiler installation and thermostat fitted by two great engineers, couldn't have been more efficient and friendly no complaints there. However the cowboy who turned up next day to box-in the pipework was rude, incompetent, messy, and was prepared to leave a very shoddy job. I really don't like being laughed at to my face and told "life is too short". He turned a good installation into a bad experience that no longer looks good, thankfully I have the skills to correct the job. TSG failed at the final hurdle again.

I have always had such a great experience when speaking to Karen and Emma in the office. Karen is always so kind and helpful and they both make sure everything runs smoothly for me. Thank you girls

Google stop removing review cause you dont like them TsG engineers dont turn up for appointment and endlessly they schedule randomly . I love their precise 6 he appointment window 12 till 6pm . Tried to call them and there is no one to speak too. Emailed them and never had a reply. It seems that communication within TSG is no existent

Had a new boiler installed that stopped working properly just days after switching it on. Repeated visits by numerous “engineers”, all of which couldn’t fix the issue leaving my household, which includes a 65 year old grandparent, without hot water or heating during the coldest months of the year. Southern Housing and their new parent company also gets some blame for hiring these companies. It feels like another incompetent bunch, much like my past experiences with Robert Heath heating. Avoid all mentioned above like the plague.

Absolutely ridiculous we booked an engineer to come and fix boiler but he didn’t show up yet he tells the company he came and nobody opened the door. We have a camera we can see yet they lairs

Beyond pathetic

If I could rate this company 0 stars I would Fitted a new boiler Friday 24th march the fitter called dave left us with heating on full blast any very rude when I ask how to turn it off so when dave left I was left with heating on full heat and went to the thermostat and turn it off but hour later heating has not gone off and no hot water even know the boiler has got a tap showing with flame but no hot water so I rang my landlord settle housing hertfordshire out of hours regarding this straight away and today is Sunday 26th so had not hot water since Friday 3pm and now writing this email sunday 26th 16:55 so the fitted came out an hour ago and can't fix it saying it is an electrical problem with boiler nothing he can do so still no further forward so rang tsg and got through to Ellis which really he couldn't care less about it so I didn't recommend this company settle housing in hertfordshire did so be careful when wanting a new boiler and please don't say it sometimes happens you have not offered us a family any hot water facilities only to email a maintenence on a Sunday

There is a member of staff who books the appointments who is incredibly rude, she screams at you when you tell her an appointment is not suitable as you are at work, she actually told me she can book me in for whenever she likes and if you aren't in she gets the council to send "a community protection notice" for antisocial behaviour. I recently had electrical rewire done. There is trunking all over the house now. Left a mess for me to clean up, still finding bits of wire and plaster weeks later. Put in massive smoke alarms in on every ceiling. Been waiting a month now for them to come and fix my water leak. 4 Litres of water an hour being lost which I have to pay for as on a meter. Every interaction I have with these people leave me suffering from anxiety.

Terrible company. They send threatening letters to tenant regarding Gas Safety Checks. To make matters worse they will cancel your mutually agreed appt date with less than 24 hours notice then text you another random date.

Rashaan is an excellent representative for your company. His work, effort, presentation and communication was second to none. He was polite, efficient and very professional. Thank you 🤩 D

Absolutely Disgusting service been left with massive boiler leak call them multiple time no one show up i don't even know how Cambridge City cuncil still use them they Absolutely terrible!!!

Why can’t I choose 0 stars. If I could give 0 stars I would. I hope the council really look at these feedback from customers before renewing their contract again.

Dreadful, had a new boiler installed about 3 years ago, constant loss of pressure and leaks, many many people turn up to fix it, last 5 mins then breaks down again. 100%not happy with the service. The person who installed the boiler made a complete mess on my walls and ceiling installing random rods to hold it in place. I was told myself to keep turning various switches to adjust pressure etc when it drops which is weekly. Absolute cowboys. Called again tonight as broken again was told 24hours I had to wait in this weather. Called again the lady said someone should definitely be here by 10pm, called again 10mins ago suprise suprise I was put on hold for 10mins and was then told if not tonight will be tomorrow. I requested heaters but that's also to much for them.

Dirty filthy hot water engineer named Ossie, left rubbish and my floor covered in water and told me to clean it up myself as he was leaving. Wouldn't let anybody in my property from this company again given the choice. Had to complain about this to my housing association!

For the past 3 years, they have been coming multiple times every winter with their sub-par "fixes" to our faulty boiler only for it to leak and dysfunction the following winter or sometimes following week, in turn restricting access to heat and hot water. To give a summary: when they do look at a job they claim to be ordering parts, then leave and pass the job over to another "engineer", who says the part is not needed, giving a different diagnoses and the cycle continues with endless calls leading to a temporary fix, only for them to be called a day, a week, or a few months down the line. To this day they have still not fixed the constant leaking from the boiler which occurs during winter months (3 whole years). This month in January 2026 our boiler broke down completely and we were promised a new replacement as soon as possible. We have had no hot water or heating for well over 1 week, not given any heaters, and I have also taken 2 days off from work for their engineers to come, only to be informed that one of them has I quote "called in sick", saying that I will have to wait till the following Monday (reaching almost 2 weeks now of no heat or water now) for a rescheduled appointment and take a 3rd day off from work or arrange a friend for a favour, which again is a major burden, something they are experts at doing: a company specialised in leaving people with these terrible circumstances/burdens.... This company is in shambles as you can see from all the previous reviews inconveniencing most if not all, I'd go far as to say the 1.8 stars listed for this company is a gross overstatement, and warn others of what to expect from TSG.

Can’t tell the difference between AM & PM. Make bookings with Landlords do do work……& on the day didn’t even have it booked⁉️⁉️ No communication & No clue‼️

Absolute joke! Been left with no heating and hot water because his analyser wasn’t working! It was before 4pm, get someone to drop one off!? Or go and get one My boiler was fitted last Friday and so far I have had to have 4 days off work as it wasn’t all done in one day Now if I’m not home again tomorrow I have to wait until Monday with no heating and hot water! Disgusting service

Engineer arrived at my property whilst me and my partner was having a disagreement which me myself as a autistic adhd diagnosed person found too stressful hence me asking the engineer to leave bc I couldn't cope with the amount of people around at the time the engineer proceeded to make false allegations against me accusing me of threatening him with weapons etc (I barely even spoke to the man apart from asking him to leave) i think the behaviour I’ve encountered from this company is extremely unprofessional and I do plan on taking further action as making such awful accusations is absolutely disgusting

I have mixed reviews. As a company, they are difficult to get on the phone when you want them, however will be fairly pushy from a mobile when they want to contact. (hurrah for that number, had to use in an emergency) Before xmas I had asbestos removed from loft. Including the insulation and loft hatch. Spent all of xmas/new year absolutely freezing. Eventually get a response and the engineer was shocked to see how it had been left. Tom Hughs - Cambridge... has been AMAZING. He has shown me nothing but politeness and consideration. After he done the first initial survey, he kept in touch day by day, telling me how the order of materials was progressing. He communicated about timings, and showed me flexibility to get time off work, but making the job a priority to get my house warm. Tom Hughs, has been my January hero!

So far I've waited 3 months for a repair that they caused whilst servicing our air ventilation system. I have phoned them 4 times and they have not phoned me back when I have been told that they would. Not impressed at all!!! I phoned today at 1.23pm and was told, yet again, that someone would call back this afternoon. It is now 4.30 so I expect I'll be let down AGAIN!!!

Absolutely poor service from them. Would highly avoid!

Absolutely shocking service not sure why anyone would use this company. I have taken the day off 3 times now for them not to turn up 3 times. I wonder how their engineers would like to loose 3 days wages!! Even when/if the works are completed and to a high standard I would still never recommend this company. Would have preferred to give zero stars but I can’t

Had a new bathroom fitted, and I would like to say THANK YOU to Ross who installed and let us knew what he was doing every step of the way.

My gas engineer was called Conrad and I couldn't have been happier with his work his customer service and basically all round genuine regard to the welfare of myself as a tenant being without heating and hot water, unfortunately a part was needed to be ordered and after apologizing he assured me that he himself will be the engineer to attend the following visit and make sure no stone was left unturned and I will be back up and running. Very lovely man so deserved a review. Thanks Conrad much appreciated

This company is complete rubbish that I have never seen in my life!!! I have a newborn baby and have not heating and hot water for 3 days. I have to call the 3 time a day but never turn up. They keep cancelling an appointment and say for the next day. That's not acceptable at all. Still waiting in the cold house with a newborn baby. Absolutely dreadful 😫

One star is too many for this shambolic company. They don’t turn up to appointments, or they show up late. Sometimes they cancel the appointment after the appointment slot has been and gone! When they do bother to show up they never have the parts or make excuses about being busy so won’t be able to finish the work that day. Absolutely dreadful!!

Rang up an hour ago to report that my heating won't switch off and the house is roasting having to open all windows in this weather to get cooler , the man who took the call was absolutely useless and said it will be 24 hours for someone to attend as only one engineer in area that has already 15 people on his list so I'm having to wait in this hot house ,never mind my energy bill.thats running up absolutely appealing heaven knows why my housing has them on board

Had a boiler installed by TSG on behalf of LBH, next day an electrical engineer attended and whatever he had done stopped the boiler working. Sent an emergency engineer who just removed a part and said it would work and it did not. Engineer was booked for the next day, the engineer did not attend and was told after taking a day off work he was ill, no communication or call. Been told an emergency engineer will attend but probably not fix it, so left from Thursday and over the weekend with no heating and poorly performing immersion heater for a family of 4 with two young children and one medically vulnerable

Disappointed and useless staff and management

Bad engineers . Incapable engineers.

Very poor customer service, was waiting all week for a heating engineer to arrive and replace a part. Only to be told the engineer arrived but the intercom system was not working. Also had my contact number which was not used. I checked intercom system was working fine as well as my phone. Unprofessional. Missed a day off work.

Done a brilliant job on my bathroom looks better than ever thank you rashaan you done a really good job renovating the bathroom I would highly recommend

Just had a kitchen fitted, all the workers were hard working, polite and did a fantastic job. They answered any questions we had and Jack especially was brilliant. Lindsay from the office answered promptly and was really informative.

After reading all the negative posts on here, can I just say a HUGE thank you for EXCELLENT job undertaken by the manager & contractor at my home this week ( nr Sheringham north Norfolk). When the contractor has issues with his van, the manager came personally to my home, to apologise & do work necessary, so job didn't fall behind I wd give him TEN STARS if i could!! EXCELLENT COMMUNICATION! THANK YOU 😊

This firm is useless supposed to respond within 48 hours 5cdays kater just get fobbed off by some women who clearly don't care on the phone lest just see if they can do the job properly if they ever turn up

Had a gas leak since 7pm the previous day. British gas turned off the flow stating that the landlord had to fix. Registered the call with tsg as a priority tennant due to my health. Enquired at 2am for progress with the out of hours guy to say they have no access or can make bookings. Absolute shambles be it tsg or bpha.

Communication was ok, no issues. Staff polite and professional. Props to Ross for my super new bathroom and Jason for the window install in my Cambridge Council Flat.

Excellent, professional and friendly team. Thank you for your good work.

No issues with the telephone staff, the male who been with them for a month took 2 hours to service one gas boiler, left loft hatch open and wiring loose from the boiler itself, The engineer what ever mood he was in, If you don't want, the job don't do it, Leaving a 79 year old scared to sleep due to shoddy work is a joke, hold your head in shame.

Disgusting 😡

We had problem with Central Heating. Called office and reception lady was polite and helpful and said Engineer will come next day in the morning and they did come. Engineer Colin came and fixed the problem within 1 hour giving an explanation where the fault occurred. Good job, well done !

Absolute time wasters. Weirdly seemed to enjoy messing me around too. What a bunch of amateurs. Avoid at all costs.

3 days no heating or hot water, emergency 24hrs crap. Im meant to lose pay for a new boiler fault.

I had no choice having this company due to being a housing association tenant. Communication bad. The woman I spoke to was incredibly rude. I questioned a lot of things they were doing . They did things they shouldn’t have done and didn’t do thing they should’ve done . One of the electricians did something and tripped my electric off and I lost 2 freezers worth of food . the other electrician did a shocking job replacing the towel rail. I had to take it off and redo it myself I have told orbit they are not forcing me to have work done in the house again The only good thing was poor RAY trying his damndest to make things right

TSG Disgusting service I have just had my gas turned off but that isn’t a priority Bpha need to sack this company & put residents first TSG you should be embarrassed to call yourselves professionals..

Very disappointed about fixed the new boiler in the house.After a 3 unpaid days from work because you have to wait all day long for them to come,don’t have a specific hour.The big issue was for me that after 2 days I smelled gas in my room.How come they can be so irresponsible for them job?Who’s guarantee for my life because of that issue which I don’t considered a mirror problem.

This is the most useless company I have had to deal with in a long time. They have an out of hours emergency number, but cannot send an engineer our after 10pm, "because the engineers have all gone home!!!!!" So why have an emergency number. It is Winter now, it is very cold, and no emergency staff. Engineers who have been to my flat said they had fixed the boiler and yet again it is not working, third time. Tonight yet again it has broken down. Honestly so very useless!!!

Absolutely ridiculous..3 different stories and now my elderly parents have no heating tonight and likely not til at least Monday..furious and making an official complaint. Council need to get rid of them!

The engineer should come for grass safety check. I received text with eta 1 min before arrive. I was in shower. When arrive, short ring bell. Until I have time to come from shower, he's gone. After 3 min from eta text, I received text with sorry, our engineer miss you. When I call for new appointment, lady from service customer was like just want to kill me because I call.

This company is an absolute joke!! They left my home without heating and hot water for 3 days. And one of the house hold members was 78, who should be classed as vulnerable because of their age. Call after call to the office being told a different story from each person on the phone , the left hand don’t know what the right hand is doing. Constantly being told they will call you back and give you updates and the calls never come ,you get absolutely nothing!! Then when you call them and question the service which you are receiving they don’t like it and don’t want to deal with it. The customer service is awful. The company is awful. How TSG is still running is Beyond me.

Had an engineer round to do some scheduled repairs to my boiler and what an absolute pleasure. Ami was courteous and extremely polite and respectful and carried out the repairs without any issues, while having a natter. Ami is an absolute credit to TSG and would happily have him in my home whenever needed. Thank you Ami.

Words allude me for appalling service I have received since my boiler installation three months ago! Problem after Problem, phone call after phone call to get things fixed, so many wasted days where engineers don't turn up, no communication, to be told that "you need to calm yourself down, we all want things now but it ain't gonna happen" they have affected my mental health and take no responsibility for their work. I lost days of work unpaid, lack of sleep due to noises from the system, rudeness from office staff, especially Spencer Dean! They offered me compensation of £150 for three months of hell, faulty work, a leak which has ruined my carpet and causing a smell, loss of pay, now off sick cause of this! £150 just doesn't cut it and I'm scared to have them out to my property again as it's still not fixed! I've declined their compensation as it doesn't cover the stress and loss. I wouldn't use them!

I'd give zero if an option! Useless system of appointments. They cancel last minute on you and make excuses.

Fire proofing TSG guys absolutely amazing job was meant to be here for three days done it in one the banger these guys have is class while doing the job aswell can’t fault them the amount of bad reviews obviously people just see bad can’t see the good side in people thank you for your service!

The worst service ever, they leave the jobs incomplete and you have go without hot water and heater for few days in the cold.

Kurtis was very good at solving the issue with my boiler

Took a day off to wait for a plumber who has now not attended for the 2nd time. Lost a day's pay and all the lady on the phone said was we can reschedule for tomorrow. No problem,I'll just take another day off. Shambles of a company along with A2 who they carry out the work for

TSG builders, what a absolute joke, was working in our lication in cambridge and parked like an absolute moron. Can't reasonably get cars in and out, no hope for an ambulance or fire engine and clearly blocking the footpath so a disabled person can't easily get by. What a lazy, obnoxious, inept and selfish the driver of this vehicle is.

Hello I am writing to inform you about the most pleasant, respectful tsg engender I have ever had in my property and the pleasure of meet, I stuffer with bad mental health and physical health the amount of respect and understanding mark showed toward me and my family as well as my my home was outstanding, there was no mess and no dust ( he made sure to keep the door shut because my copd ) the level of understanding he showed! If I ever have any issues with my heating I would personally ask for him. Absolutely outstanding gentleman and a perfect respectful and understanding manner and lovely work too Big thank you mark for TSG Annabelle Eales

Customer service not very good I had a big operation and they book me in for a shower to be plumed in and they told me they will call a week before it’s due they didn’t had some one came to my door saying they coming to start on the shower so I had to wait from may till august to rebook so I call the office a rude lady pick up the phone and told her about my appointment and put a complaint and she seem she didn’t care so now got to wait yet again and could till December the man said so not very good service

Customer service staff very rude over the phone and very hard to get them to show up to fix or replace things. Earlier in summer requested update to the heaters in the rooms of my flats had to wait 1 full month just to get the inspection done before the engineer actually replaces the heaters, took day of from work unpaid so I would be at home for this by afternoon no one had showed up, rang customer service that insisted I was wrong and an engineer had been to my house since they had a picture of him standing at my door. Asked why he didn’t knocked on the door lady on the phone said he knocked several times but I somehow didn’t hear it, asked why he didn’t ring the bell then lady said he also rang the bell( news flash for this company I don’t have a bell on my flat) lying through their teeth had to raise complaint that did nothing but re-schedule the inspection for next month, at this rate my heaters will be replaced next year summer.

wish i could deducted stars, they are useless, I not going to write anymore,

Had two sparks out to fit some extractor fans Did a great job on behalf of Saxon weald ,as an ex spark you need to keep hold of tradesmen like this,my advice is make sure they get good wages

If I had a choice, I wouldn’t use this useless company, but as my housing association insist on using them, I have no choice, they arrange dates and never turn up, don’t inform you that the engineer isn’t coming and you just get sent a new date after taking the afternoon off work waiting for them. No apologie, nothing.

Carry out works at property then next day you got leak but try and say we can’t come for a week. Well I haven’t touched the pipework for a repair you did.

Two guys came to fit a new boiler new tank in the loft and new hot water tank .they were very Professional and cleaned up after themselves. Thankyou guys you did a great job . Only a small moan was told an electrican would come today . But wasn't given a time frame They haven't been yet

Having worked in close quarters with Jamie, Nick and Elton, I would happily recommend TSG to anyone we do business with. They always go the extra mile and I look forward to doing more with them in the future, great company.

Absolutely rubbish company , installed my new boiler three days ago , but still no hot water. Imagine 3 days without hot water. They sent an engineer but he couldn’t find the problem. I won’t recommend it at all

Witnessed fly-tipping near Riseley in North Bedfordshire

Had an EICR done on Thursday morning. Should have take a minimum of three hours the so called spark was in and out in 45 minutes he never carried out all the required tests as per BS7671 and or Guidance note thee for inspection and testing. He claims that the ze (external earth fault loop impedance was a little high at 0.34 ohms when I know for a fact that it is Infact 0.24 ohms he did not confirm the continuity of the water earth bonding or the ring final crossover test which includes the R1+R2 which should be checked at each socket on the circuit. I could go on. I have been a qualified electrician for thirty eight years and iam disgusted with the level of work and lack of knowledge this guy shows. There paper work is worthless . The NICEIC should be ashamed of themselves for letting this company onto there competent persons register.

They are rubbish. They have no manner. No experience in work. Their employees are extremely rude.

Receptionists seriously need to go back to customer relations course, Rude and abrupt, The big one lie on appointments made, Avoid

I can agree with everyone else about the unprofessional way of them doing business. I honestly wonder what is the point of them existing if they can't fulfil tasks.

Terrible customer service. Didn’t turn up for a scheduled appointment and hadn’t informed us until we contacted them. Do not use.

An absolute shambles of a company! Seriously think before asking them to complete work for you. Had a boiler installed via instructions from Hillingdon Council on Monday. Left the job incomplete as they could drain or bleed the radiators as the engineer didn't;t know how to remove a radiator cover. Also tiles missing on wall in kitchen. Was informed someone would come out to complete jobs. Despite 4 telephone calls we have just had an engineer call to say that there is nothing he can do. We are now left with no central heating over Easter! Would have given no stars but that option is not available

Poor quality 13 times do a simple boiler job don't waste your time with a cowboy company and the people they send don't know what they are doing. Always avoid a person called W he is rude and lies to people when he comes. Would not give the company no starts rating looked for a top company that knows what they are doing and look after their customer

Absolutely no stars for this company. Not only are they running a circus I've just spoken to 2 of the rudest people I've ever spoken to...that's 2 days in a row I was informed someone would def be out before 10pm and twice I've been let down. Not even an apology .all I got was a load of abuse!!. Unfortunately my landlord uses this disgusting company . I'm a disabled pensioner! I'll be taking this a lot further. Shame on this co to treat pensioners this way!!

Fitted a boiler for a friend a year ago, been paid, still waiting for condensing pipe to be fitted correctly, Would never use this company

Cowboys is the best way to describe tsg. There staffs workman ships is poor. Had them fit x4 new radiators in property. Boiler is now permanently over pressure been told it now needs parts but worked perfectly fine before hand. Phoned emergency line first night no one bothered to attend and was promised. Turned up 4pm next day says they would order the part. Now living room radiator is spraying water awaiting another emergency call out, they won't show. Workman ship is poor quality of work is poor pipes have been left 2 inches away from wall radiator sludge splashed over furniture.

They always provide awful customer care and never advise what's going on. The engineers on site are 1st class

Really rude people on the phones when you try to find out information, speaks over you and then puts you on hold and never answers again!

TSG is a terrible company. They do not put things on file, they turned up whenever without contacting me then shut off my gas supply in the start of winter!

Don't choose to use this company. Unfortunately some social housing tenants get TSG workers forced on them. Our experience was of rude, occasionally aggressive workers. The person from TSG - supposedly the liaison contact for the work - lied, made false promises and was as incompetent as the workers. There is nothing positive to say about our specific experience with TSG. Going by this experience, public organisations should be very cautious about using TSG if they care about their tenants and customers.

I have not had any problems with TSG replaced a boiler today within a week after mine broke Arbury super impressed and so grateful Gill

I have such awful Experience of incompetent work This is the services offered to cambridge City council. My bathroom has needed a dan gor Years. No Joy and now mould every where they said one couldnt be fitted. Errr about in the Windows i say. 3 Years on doing it only because Ive goje to the Cambridge evening news

Dave J. came to replace my combi boiler and the whole experience was really amazing. Outstanding work and very polite and clean job 100% would recommend l, a credit to the team

I've booked five appointments to repair my boiler and I'm still waiting for it to be fixed. The first engineer turned up and decided there was nothing wrong with the boiler that keeps turning off randomly. The second engineer rang me from a private number and when I didn't pick up decided to not even bother ringing my bell - I obviously couldn't ring back a private number. The third engineer didn't turn up. The fourth engineer turned up a day when I had not booked a repair and I've been waiting for the 5th for over 6 hours and had to cancel the booking. I wish I could rate their service 0 because this is utter negligence.

Absolutely useless. Avoid using these clowns at all cost. Never known a company to be so inefficient and incapable of delivering a basic service. How they are still trading is a mystery to me

Beyond awful, they don't know what they're doing no communication between call centre and engineers, engineers don't turn up for appointment and while waiting for engineer George whole day at home, he reported that no one at home, he didn't even show up, admin team only rang me to book another appointment. Absolutely avoid this company and read all the other feedback.

Awful service from their engineer George, waited whole day for the appointment I booked for AM, George never turned up and reported that no one at home. Big fat lie. Spoke to TSG's customer service team several times to sort it out, they didn't have any clue how to help. I would give them Zero ratings if there's any option

Awful company avoid!!! No communication, booked job in but didn't order parts, woman I spoke to had a chip on her shoulder. Asked to speak to manager none available but could have a call back with in 10 working days Keep up the good work!!!

I have used TSG for the last 12 years as they are my landlords choice of repair/service. Over the years thier engineers Dean, Steve, and Stuart have shown me incredibly good service. Stuart visited my address last week to repair my boiler. I found him to be extremely professional, very thorough and I was very impressed with his service. He took the time to repair my boiler, to track down a vessel the boiler needed and I was very impressed with the service he gave me. I felt he went above and beyond to repair my boiler and I was very grateful for his hard work and friendly service.

Very bad!!!!!! Have to constantly keep calling them out every 6days, pressure bar keeps dropping and making lord noises, refusing to put a new boiler like old school, had to freeze to death when the lord gave us snow! The engineer used the toilet and left a mess!!!!!!

Terrible company incompetent!

Just spoke to Shelby, she literally told me to F off without telling me to F off. I dunno why southern housing uses these contractors, they don't care, they are unprofessional, they are rude, half the time it seems your disturbing them. Shelby is not unique, maybe they only recruit people who are rude and unprofessional.

Their call centre is bad, the lady answered my called made feel down and did not try to understand my circumstances. Luckily an engineer came and fixed the water problem after 5 days of having water problem. There is no communication between my united living maintenance company and tsg heating services to share works carried out.

Liars and incompetent. Since September I’ve had no hot water or heating in the day.7/8 appointments. Twice they came with wrong parts in September and 6/7 appointments they didn’t turn up. Even though I called office with each appointment and receptionist kept saying someone’s definitely coming. My bones are suffering now. In so much pain. The last appointment was made through my housing which was 21st Nov. Again they had me waiting in the cold and nobody turned up. I’ve had enough and packed my bags. I can’t use emergency in the day it’s far to expensive so I wait until night time but it’s been a bitter cold experience. I’m going to stay at my sisters where it’s warm plus has hot water. I don’t trust their appointments anymore either and my trust has gone so no point suffering any longer in the cold wwith false promises. The housing really shouldn’t be using them. Is not fair on people. They are totally useless and only I no how much I’ve suffered with them and still. Thet don’t deserve a star. They ldon’t turn up and when you call reception, they say the engineer called you..they have not called me once while they had me waiting in cold afternoons/mornings. Zero tolerance towards them now, I have no trust left for them. I will now seek different advise..

2 months without hot water. Absolutely disgraceful

Still waiting for them to fix my toilet after 9 months. Took about 7 or 8 visits for my windows to be done, they had to be remeasured about 3 times and came with the wrong size, didn't turn up, too thick etc. Had to call them out again as my door wasn't weighted properly and it still doesn't close properly. Very rude on the phone when I had to report about my fridge freezer and needed advice. Now received a letter saying that this is the final appointment they have made to check my boiler...but I have not received any other letters. Will they turn up, who knows!? They dumped my fridge freezer and washing machine out in the car park and haven't bothered to collect even though I have called them repeatedly about it. Why SHG use this company is beyond me!

This company, their telephone operators and their contractors are unprofessional, incompetent and lack compassion for the customer. I have not had any central heating and hot water for over 3 months now and over this period of time they have misdiagnosed the issue causing the loss of hot water, installed parts incorrectly which is appalling, broke the valves on 2 of my radiators and cancelled appointments in the last hour due to 'no parts.' I have also unfortunately and despairingly had to take time off work on 7 different occasions to accommodate their inflexible working patterns, only to have no contractor come out on the scheduled date, on 3 separate occasions! Their telephone staff are also highly unprofessional, offer no understanding of the matter and have no flexibility. How can this company still be used by housing associations!? There needs to be more accountability from the housing associations if they continue to use such a company and better industry auditing of this company because they cannot complete a job effectively! If you have a choice in who to book for your repair, then I suggest you look elsewhere!

Useless and absolute liars!!!! Don't even know what a trades button is!

Left us with no heating or hot water for 10 days now and haven't turned up this morning ( said it was morning appointment, didn't even call me to let me know they had moved it to afternoon) I'm in and out of addenbrookes with Lyme disease and I have a two year old and 11 year old at the house . Awful company and have written to landlord

If possible I would have given zero. such rubbish disgraceful company. They keep giving you more than three appointments but no one shows up. if possible avoid!

Make sure you have a pole outside your house so the cowboys can tie his horse to if you're rthey arrive rude staff work on phone lines cowboys they lie engineer said they left 2 portable heater left in kitchen after looking on my cctv the engineer come in with a tool box in one hand and he leaves with tool box they refused to accepect the engeeiner didnt leave portable heater and left with no heating treat people like animals make sure see a valid gas registered id card as am sure these cowboys

Wish I could give 0 this company is absolutely rubbish, they don't come when they say they have been. I've had no heating or hot water for almost 2 weeks now in this cold weather, when you phone to complain they say there is nothing they can do because you was not home when the engineer came out, pure lies, lies and more lies. Why southern housing use them I don't know. They left me with 2 small electric heaters what are useless and cost a bomb. Avoid this company at all cost.

Absolutely rubbish stay well clear if possible unfortunately my landlord uses them so i have no choice. I've not had heating or hot water since 9/9/2022 . Firstly they disconnected my boiler and stuck a sticker on it ( they were just supposed to service it) AT RISK NOT IN USE UNTESTED is on the gas safety record witch they left behind. Description in work done, igsr boiler not working so made safe isolated boiler at gas and electric. They said that they couldn't get access to boiler because of fridge was in the way on 2 ocaasions when i was not there , the fridge has been in the same place for 10 years , so how was everyone else able to service boiler but they couldn't. I have had multiple appointments that were not kept and again today I was given an appointment and still no show.

Left me and my 1 year old with no heating or hot water for over 3 weeks between December and January, and have not supplied any heaters. Been told to make do with the kettle!

Absolutely disgraceful company! Avoid at all costs! I live in a housong association property and they are employed by my housing. My boiler broke in December I waited 3 weeks for them to come and fit a new one, even tho I have 3 young children. The guy that turnt up to fit the new system didn't work for TSG and was a sub contractor. They obviously don't care what work is being done under their name. The guy flooded my kitchen because he forgot to attached something, the job took him 2 whole days to do and then my radiators didn't work after he was finished. He left the old flue hole open Stuffed with plastic bags and the new flue not sealed tight to the wall (see pictures) the other pictures are the state he left my house in when he had finished. He's only comment was well atleast you haven't got cream carpets. I then had to wait another week for them to fit new radiators. Now 3 weeks after having the boiler fitted it's not working and I'm currently waiting for someone to come out since yesterday, I don't hold much hope. Last but not least the 'engineer' that fitted my new boiler left no carbon monoxide detector and no gas safety certificate. I did however recieve one 2 weeks later in the post which was all forged someone else's name and signature not mine and wrong information. This company is dangerous and I'm sure will cause a death one day.

Load off cowboys

Shame on you TSG, we have been left without heating and hot water for 2 months, engineers have failed to turn up. Lady on the phone dealing with customers on the afternoon shift, is extremely rude and has no smypathy towards stressed customers, why work here if you hate your life?

This company is a scam. The service is very poor or none there. Emergency repear are not attended, appointments not attended. Customer service are 0. Engineers are not able to read maps poorly educated, not qualified. Plc are trading without a legal register, no gas register. Highly dangerous dealing with them there are no complaining option, not a real company. Illegal trading.

Waited 13+ weeks for heating & hot water in the summer of ‘22…ok it was a good summer Now its ‘23 heating & hot water has been off for 8 days..appointments cancelled at very short notice & so far not a new one made via txt or email.. temperatures are now -3 ..how is this even legal?

Have been without central heating and hot water now for 4 weeks this is despite me explaining that I have rheumatoid arthritis and the cold exacerbates my condition. The first time they actually managed to turn up the engineer didn't even know how to bleed the boiler. And today I was told by the engineer that he couldn't do the job as he has a bad back. We have had 9 appointments which they have failed to show up for. The 3 times they have appeared we just get excuses as to why they cannot do the job today and then have to wait a few more days for another engineer to fail to turn up and then have to rebook again and wait another few days for the same scenario to repeat itself. I was advised by one of their members of staff in the call centre that they only have 2 engineers for the entire East of England despite them having the contract for Accent Housing. What on earth are you doing Accent, giving this company the contract. If I could give a zero rating I would. Avoid this company at all costs, what an absolute bunch of cowboys.

I advice people to send complain and go to the court with them. Because when they have to repair a boiler or something related about heating like radiator they don t know their job. Pyramid+ blamed them and Tsg blamed them. Bad company.... When they come they sometimes comes and tell you they don t know what to do . From 29 of november 2022 now I have no radiator in one room and now we have mold. My children and were sick because of there are no heating. I wish this company close one day because they don t understand we are people and they are paid to do their job. They just have to explain correctly to their engeener what they have to do. I don t want to talk here but I hope BBC will talk about them one day. We are in junuary now. If i could put No stars... I put a photo here to show they are not able to put my radiator in this wall. They have to come but as people said in the reviews they all the time don t come or don t do their job. Be carefull... people who are disabled or have no where to go be carefull. I will update my review if they finally come.

All radiators except the kitchen radiator won’t turn on. Called a and she said she can’t send anyone for a few more days. I explained the bedroom where my baby sleeps is freezing and heating no working except the kitchen. She said it’s not considered an emergency because one radiator in the property works. I asked is my baby supposed to sleep in the kitchen? My poor baby! Unbelievable service to wait 4 days when there is a vulnerable person in the house. The baby can’t sleep in the kitchen… we will be freezing until Wednesday. Thanks for nothing.

This company was sent out to change the boiler unit in my flat on behalf of my landlord. The overall job was great. They were respectful, professional and cleaned up after themselves, when the job was done. Both the boiler installation guys and the electrician did a brilliant job. Nothing but praise for the whole team. Thank you! :)

This company don't even deserve one star! THey are contracted by Accent Nene Housing and between both of them we've been left without hot water and heating for 7days. Emergency appointments are not attended, the two that were able to attended said they were not equipped to do the job. Still have a leak, no hot water, no heating , 7th day. What a joke. Young children in the house. I'm seriously at a loss of what to do apart from report to the ombudsman and chikdrens health visitor. My advice , stay away from this company .

Ridiculous company 0 STARS !!!

I’m extremely disappointed with the service from this company, They we’re supposed to meet me to my house for an appointment slot which I took the day off work to be able to attend. not only did they not make the appointment but they didn’t bother to notify me that they wouldn’t be coming and therefore I missed a day of pay myself through not working. It’s disappointing and extremely unprofessional

I cannot understand how companies like this survive. The temperature is between 5°& -5° and there is no way to contact these people. They have a 24hour emergency service that my partner and I have been ringing since Friday 16th of December. The boiler has gone and there's no heat or hot water in the house with four children and one on the way. We have have now gone all weekend without a boiler with no help or assistance absolutely appalling and I will be making an official complaint.

The worse

Waited over the 24 hours for an engineer had no heating or hot water for 4 days in this weather and have been calling morning to noon for 3 days straight no answer Now it’s Friday still no answer so won’t get anyone to sort my boiler for another 3 days at least Terrible

ZERO STARS Impossible to contact. I have no hot water and heating for 10 days now. I have asthma and COPD, and I now have a chest infection. Electric fan costs far too much to run. Housing associations should seriously consider giving the contract to a reliable company, not TSG

Absolutely terrible service from these guys, unfortunately had no control on who could take over building services but I have had 3 people to come and check my boiler and they were not able to do anything because the front glass of the HIU unit is broken. 3 of the people that attended told me that they are going to order a front glass for it to be replaced so they can service it. This process was repeated 3 times and on their system it states that they serviced the boiler after I called them but how can they service a boiler that they can’t access because of the broken front glass? I have been without heating and I cannot do anything about this because of this unreliable and incompetent building service. Their caller admins are even worst.

My boiler broke down, they installed it within a week. I am almost 80 and I was very grateful for their quick response. John the Boiler fitter and Electrician Dave were excellent. After they left someone came to collect the old boiler and other fittings.I was very impressed with the service I received. Thank You.

My boiler is leaking water,I was due to have annual gas safety check the engineer came out and phoned tsg and told them I had no heating or hot water that they needed to get a new part to fix the problem and that I was a vulnerable person the receptionist said no the engineer told there is water pouring out and its cold in his home she told him to tell me to put a bucket under it to catch the water 5 days later nothing has been done and I'm freezing

this firm is a joke, they make appointments, you take time of work then they don't turn up, you rearrange twice and they don't turn up, they don't seem to be able to communicate with each other or read the notes they make on their own booking system, they don't apologise they are rude and take forever to answer the phone, I've lost wages because of these people through taking time off work and leaving early for them not to turn up, goodluck to anyone having to deal with this company unless you don't work or go out then you'll probably be okay

This company is absolute sc#m. Engineers that can't install anything correctly or fix anything too. Just see all the other reviews. Deserves 0 out of 10. New boiler is useless can't heat more than 3 radiators at once. Boiler makes strange noises when in use. Still not fixed after 8 weeks of initial call to log this problem. Don't use this company I beg you as they are a cowboys.

The most disgusting individuals I have ever come across. Reported no heating everyday for over a week, and every day they said they would send someone out and they didn't even bother to book the job in. Even though we have serious health issues (which is made worse by the cold) and a 9-month old baby to keep warm they didn't care at all or do their job by arranging an appointment. I will be making a formal complaint because this is unacceptable by anyones standard.

I will give 1 star as some of TSG staff were friendly but iv been left since November 22nd 2021 with inadequate central heating..leaks in all rads in bathroom..hall..lounge..front bedroom..new rads were not even connected so have hung on my lounge wall like a useless ornament whilst the pipe below drips water . Other new rad sit on floor. The ornamental waste of space rad in lounge actually fell off the wall 2 days ago so good thing it was not connected to pipework. My son has had no central heating working both the old and new radiator since October 10th 2021. L & Q used this company to do my full refit and been left since 22nd November 2021 like this. 2 working radiators (and one of them leaks) to heat a 2 bedroom house for over 5 months. Got local MP to raise an enquiry through parliamentary channels to L & Q as they used TSG and between them iv been left all winter like this. Seeked advice from Housing Ombudsmen too and yesterday i recieved a call from K & T appears L & Q have now asked them to come and assess it all. Lets hope they do a better job. If the correct new 20mm pipework needed for the new rads had been installed at the time if installation we would not have been left like this. Appalling is an understatement for how this house was left . Oh and TSG..please don't bother giving your bog standard reply that you give to every other negative review, as you know how you left my house, same as you know how you've left many others with inadequate heating/no hot water etc. Should be ashamed of yourselves. I was left from November 22nd 2021 until July 13th 2022 with no central heating At All !

Terrible service. I've had no boiler and I tell them to fix it and when I try to call them the call gets cut off. Absolute disgrace

4 appointments never showed up don't deserve customers at all just plain rude put the phone down on my wife for complaining. Didn't even message when no show totally disgusting. And no I won't be contacting you on your website your not worth the bandwidth

Actually not even a one star. You never ever turn up. I have been waiting for your gas engineer to arrive since 8am - it is now 7pm. This company is dreadful and by the way, before you reply asking me to contact you through the website, I have already done this.

Award winning ? That’s a joke right 😂 cancelled not 1 but 3 emergency appointments lie to your customer and contractors face , leaving two disabled children in a home with no heating no hot water for 9 days ? Don’t state your professionals or have 60 years “experience” when you don’t have the slightest idea what you are doing , no work ethic or care should be utterly ashamed to call yourselves professionals you don’t even have polite call handlers instead you have a bunch of snobby who can’t be bothered to take your call , and are rude rush the call and couldn’t care less , bar the Experian of one lovely lady in out of hours the whole of your business is a joke , trust me when I say I’m not stopping at a formal complaint you will not get away with treating people so disgustingly

I mean why can’t you use no stars? Only company I know happy to leave two disabled children in a home with no heating or hot water for 9 days say you’ll turn up never do , meant to drop storage heaters have they arrived ?no? Should be ashamed to call. Your selves professional

Caren from call centre, awful What do you expect, they have 1.7 rating on Google review and that's the organisation my landlord southern housing group decided to use, probably because they are cheap. Cheap isn't the best way usually. I wished I could give them minus 5

Unscrupulous, lying, unhonourable company that can not be trusted to either turn up to pre booked appointments or carry out the most basic work. Absolute frustrating cowboys of a business.

Absolutely disgusting service or lack of service. They miss appointments constantly. When and if they do arrive they don't know what there doing and can't do the job. Ongoing for almost 2 years and now left a vulnerable person with no heating or hot water for almost a week. There nothing but cowboys

Terrible service again 3rd year in a row ring on day say engineer called sick re book they don't understand people have work to go to booked half day off lost income again ,they don't understand we are in difficulty times in uk ..Will report again

This is the company my housing association use and i have to say the guys that have come out and fixed stuff for us have been amazing. And so very helpful. I wrote this 2 years ago and still agree the engineer's that come out are brilliant the people at customers service are rubbish. 5 day been with out hot water with 3 kids at home. Kept getting told everything was fine. It wasn't.

In a word: USELESS.

Had no choice in having to deal with TSG as it's outsourced (contracted) via my housing provider, TSG left me without heating, hot water for several months. I was moaned at for asking them for ID at my front door before allowing them inside. They left my bathroom in a terrible state and also ruined the paint on my walls. Terrible customer service.

Have now been waiting 8 weeks for my boiler to be repaired. Have had to use an immersion heater for hot water. The first engineer only had one of the two parts required, and I had to get the part number required for them. Since then , two of the engineers vans have broken down ( get some decent vans) and two no shows. I have now taken three afternoons off work and waited in all day today. Disgraceful service, I even had a voicemail from them, so rang them and played it back to them, woman I spoke to told me it wasn’t from them 🤬. 1star too many, but can’t leave zero 🤬🤬🤬

Full of sh..!! Bunch of clowns that lie on the phone claiming jobs have been booked only to wait around and no one turn up on 3 occasions!! Once even claiming they have turned up at the property when they never did and when queried about the specific details and personal involved they would not email to me because they know it was false. It's taken 4 days of calling and chasing up only for a gas to be connected and all they did was mislead me!! It's utterly disgusting that you treat people the way you did.

Wonderful service, I had an annual service done, the gas engineer arrived on time, he did the work, very knowledgeable person, he had all the tools including a step ladder, clean and professional, I received all the required paperwork and certificates acter 3 days, the receptionist I spoke to was very helpful and polite, excellent customer service exceeding all expectations, very friendly and courteous people who treat customers with respect.

Very rude staff swore at a child

How is it possible this company still existing?!

They are time wasters, they miss a lot of visits after waiting the whole day, they do come and then when they come they get it all wrong and say they made an error and then they have to come again. It is shocking how bad customer services, poor skills and very rude also. It is a joke of company

Beware,this company only hire people that constantly lie,from the engineers to the girls that answer the phones, the boiler tester found a gas leak and turned the gas off on Tuesday said the engineer would be round in the afternoon or Wednesday morning to fix it LIE, phoned Tsg Wednesday morning lady on phone said,oh no it won't be today, it will be tomorrow, (Friday ),LIE phoned back Friday yes engineer will be with you before 1400,LIE,phoned Saturday, oh yes the engineer will be with you in about 2 hours LIE, so here we are Sunday still mo gas absolute useless WA*#₩ERS

This is the worst company ever,they came to my property 7 times to fit me a thermostat still waiting,but good news everyone there contract with L&Q was not renewed I am so not surprised & I am so happy,now SWALE heating are coming on Wednesday to fit me a thermostat, thanks so much SWALE.

What a bunch of cowboys.

This company is completely disgusting. Don't even deserve 1 star Left me and my disabled child in a cold flat with no heating hot water. The out of hours team Debbie and Karen is unbelievably rude. No1 seems to know how this service is ran. Waited over 24 hours for someone to attend and no 1 has attending yet. Someone needs to check their contracts with the housing association and find a better service. Fully hate them

Absolutely cowboys, not deserve one star.. Left my mom without hot water for week, when should restore in 72hours. When called them they lie and lie about special part needs for new Gas Run, after I seen the engineer in Building Merchant he told me is just simple Office not interest and unorganised. Suprise how the company can operate like this.. Avoid if you can!!

Most unreliable, dishonest and shoddy company I've ever had the displeasure of dealing with. Unfortunately I'm forced to use these clowns due to my landlord/housing obligations. 5 x 24 hours wasted waiting in for them 1 x 5.5 hours also wasted waiting in for them Hugely unhelpful call centre staff who couldn't give less of a stuff about their customers. Unreliable and useless engineers who, when they do turn up, come without parts, tools and/or equipment. I've already filled in their "contact us" form six times and had no response. Disgraceful. Housing ombudsman, local MP and council now involved as I've been without a fully functioning boiler for a year due to TSG's negligence. I work 2 jobs, both long hours. Often end up working 6-7 days a week for 8-12 hours at a time. So waiting in for "24 hour emergency" for them to come and fix the non-functional boiler is hugely inconvenient and then to have the engineer not even bother to show up is beyond poor service. Best bit is - each time, the engineer has turned up the next day and stated I've either ignored the door or turned them away! Bit difficult to do either of those things when I'm miles away at work. Disgraceful. TSG should be embarrassed and BPHA should be even more embarrassed for allowing their tenants to be "served" by this company.

The worst Building Service Ever! They Dont Care To Answer Your Calls. If you are lucky and have been asnwered They will "send an engineer" who wont show up. call back they will do the same thing till an engineer random shows up late at night or very early in the morning. Had a minor issue with the boiler. engineer came did something and then next day had completely no hot water and heating would randomly come on. Call handler told me it wasnt the engineers fault and said they’ll send another. 2 days go by no ones still show up. your better off fixing it yourself. would have given 0 stars if it was possible.

Shambles. Letters don't appear that are claimed to have been sent, people don't turn up when booked and lies told about visits that supposedly occur. Texts messages back up the lies told so there is no hiding from the facts. When they do arrive its often poorly trained engineers who cause leaks servicing your boiler. Started well a few years ago now it's just an unorganised and unhelpful mess. Can't even be arsed to work around people that have jobs with time windows , weekends or calling ahead. Rubbish!

Terrible service. No hot water for over a week and have been lied to over the phone every day when I have called to ask for assistance. Completely incompetent. If you are an employee of this organisation, quit and revalue who you are as person.

This is the biggest joke of a company. The most unprofessional people I have ever dealt with. they never attended 85% of my appointments like getting time off work is that easy to waste it sitting around waiting for them. I wish I could give them 0 stars.

Like a lot of the other reviews, I have now been waiting close to 2 weeks for my boiler to be replaced. Which I believe could have been avoided if the part TSG was supposed to fit 5 months had been done. My boiler is now condemned. 3 children on half term with no hot water or heating, using 2 blow heaters which is costing me so much money in electricity, what is even worse is that I have asked for oil radiators and TSG say L&Q should provide it and yes you’ve guessed it L&Q says it’s TSG! Continuously calling L&Q and TSG for some sort of update, I’ve been told that the engineers report needs to be authorised by a TSG manager, asked to speak to a manager to get things moving -they are all in meetings! It is an absolute disgrace, I am seriously considering contacting watchdog-as there seems to be a running theme with this company.

This company doesn't even deserve a one star but in order to make a review I'm prompted to select one. In reading that TSG Building Services plc is an award winning multi-disciplined building services and construction company I believe this has to be a joke. I'm also very concerned as well as surprised the housing use such a disgusting company to carry out works to which they pay for. Their willingness and commitment to carry out works is highly disappointing, disgusting and a big disgrace. They don't keep appointments, they record jobs as being complete when they've done nothing, they turn up at your door, take a picture and walk off without even ringing the door then claim nobody was home. If they do look at a job they claim to be ordering parts then leave and close the job. They're a big let down. How is it a leaking boiler which is getting worse is taking so long to be sorted out? weeks this problem has existed. ONCE AGAIN today they have an appointment to come. Its an A.M appointment which is anytime up to 13:00pm. Its now 1150am. Let's see if they turn up shall we. Okay it's now 13:36pm, 13:00pm has come and gone and TSG ONCE AGAIN have not made an appearance to fix our leaking boiler issue. ONCE AGAIN they've not been loyal to their appointment. How is this company being used by the housing? How is the housing confident in TSG having competence in carrying out the works on their behalf?

Not even worth one start but I can't post my review without one star. In January, I reported that my boiler was making loud noises sometimes. I was told that an engineer would contact me, that never hapen. Two weeks ago I was sent a letter saying that the boiler needed to be updated. Yesterday, a carbon monoxide alarm went off on top of my boiler. We called the national grid's emergency number. An engineer came and found carbon monoxide near the boiler when it was running. He told us to keep the boiler and gas shut off until someone comes to fix it. We currently have no hot water or heating and we can't use our stove. We couldn't get in contact with you via your off hours number, so we can't report the problem. If anything happens to my family you would be responsible as you have been neglecting my concerns. I couldn't even report the issue online, and you don't have an emergency number that I can call.

When the new boiler and radiator works were approved by the housing association, they called the same day to get booked in that same week. The engineers were all polite, efficient and done a fantastic job

I couldn’t give them zero stars but I would have if I could. I genuinely can’t believe a company that is run by these sort of dense people win gas engineer contracts with big housing associations and councils? Something very very dodgy about the whole lot of it.

I've been waiting for an engineer to come to me for about 4-5 weeks now. Everytime i called i was told someone is going to call me back next week or next day or same day and this has never happened. The last time I called i was put on hold twice even before I could say anything, after the second time of being put on hold i hung up, still no one had the decency to call me back. They know the problem i have so i just don't know why an engineer is unable to attend.

Wouldn't even give a 1 star . I have 4 children .this is now 3rd appointment been changed /cancelled my boiler is leaking so bad ! And still waiting for them to come out and fix a part its ridiculous dont even have hope for the next appointment

Absolutely the worst company ever, would not even give them one star, constantly cancel appointments been left without a boiler now for 12 days, I have 2 children one with a disability, keep making excuses for changing appointments, they had all the parts appointment made then called me on the day to say haven't got parts, made appointment 2 days later, called me again on the day to say can't come at 4 because it's a 3 hour appointment which they new and booked in 2 days previously, plus the appointments run 8-1 or 1-8 was told oh there automated they should have changed, it even says on there letters they send out the same times absolutely attrocious never use them 🤬😡

LE21EWF, who ever was the driver on that van, he should take in consideration some other participants on traffic have kids in the car, there is no excuses for tailgating and driving erratically on the road. The 1 star review is only for this reason, keep up with good work and stay safe.

This company have lied to me, sent out random people with no ID and still not done the job, still without hot water and heating and the boiler is still dangerous, currently banned them from ever coming out to my house again, also extremely rude once they get caught out on there lies!

Been waiting for a leak to be sorted, meant to be a call out between 8am-1pm. Got told I’d be first on the list that day 8am but got a call half 12 saying he wouldn’t get to me until 2/3pm that day. Had to get 2 kids up and ready and myself for before 8am and had to sort out someone taking daughter to school etc. Didnt come that day due to me having to pick my daughter up from school at that time and daughter having an appointment. Waste of a day. Rescheduled for the next day, said I’d be first call again 8am ish and get a call at 10:45am saying he was out at an emergency again (apparently his only just let the office know this) so having a lay in starting later today, won’t be with me until 12pm ish. Another day of getting 2 kids up ready before 8am for a morning to be wasted waiting around.

WHAT A JOKE OF A COMPANY! An engineer come out to do a standard yearly gas check 3 weeks ago, as soon as he left the heating STOPPED working. 2nd engineer come out on the 17th of February, started fixing the boiler, told us he's popping out to get a part and never returned. 3 Weeks and 3 engineers later then issue is still not fixed, constantly told ' we are ordering the correct part' An appointment was booked in again this morning and just got a call the engineer has called in SICK???????? This is absolutely disgusting. You should be ashamed of yourself TSG! What makers matters worse is we have a 7 month old baby on the property. I'm truly sick with situation and would be taking matters further.

If i could give TSG 0 stars i would. Its been two months that my radiator hasnt been working and is still leaking. Twice TSG have booked appointments and made excuses for not turning up. I have to wait 3 weeks for another engineer to come out but i wont hold my breath. The customer service is awful and they tell you to fill out the online form but dont respond. I have filled out the form twice to complain and no one has responded. If you have a choice whether or not to use TSG, dont!

Useless wait in five for no-show workmen no calls to say why. I have no choice but to use their services as a2 property.

Tsg have left me with no heating and hot water for 25 days now, using every excuse not to come. 3 children in which 2 vulnerable absolutely disgusting. Constantly being told some one will be in touch and no one ever does. Appointments made then they cancel on a day, I’m now loosing earnings having to keep taking time off. Don’t even deserve the 1 star.

The worst company in the world. 'Peabody Housing' should be ashamed to use them. They left a note on the outside of my street door claiming they had called to service the boiler when no appointment was made. Someone was in all day and they never knocked on the door. They clearly left the note on the outside instead of putting it through the letterbox because they knew it would alert us to them being there. What a stupid thing to do!!! Advertising to the world that the property is probably empty. As someone that has been burgled recently it made my blood boil. I phoned up the next morning and raised a complaint and was promised someone called Graham would call me back within 10 days - well 18 days later I'm still waiting. Shocking customer service,

Absolutely diabolical. Don't turn up to appointments, ever, despite you rearranging your day to accommodate and you can forget any form of apology. Their next idea of 'making an appointment' is turning up unannounced when you are in a work meeting so unable to let them in and then sending a letter threatening to take you to court for 'refusing access'. They don't have the courtesy to call or take any responsibility for their conduct. Now they are 'cutting off my gas' apparently so I'm unable to cook or shower and all because they simply can't make an appointment and stick to it. They left me without any heating or hot water for 3 weeks a few years ago too when it was -5⁰ because again they missed EIGHT!!!!!!! separate appointments. They will have you in floods of tears with the way they treat you. They are vile in every way and seem to enjoy causing all residents as much stress as possible. Disgusting beyond words.

I wouldn't even give them 1 star. 5 appointments I have had with TSG now to fix my leaking boiler. Out of 5 bookings they turned up to a total of 1 without any tools and left again. This has been going on since before the New year ...6 weeks later they are booking me in for the 6th time. The 6th time I expect to be waiting in all day , probably for them not to show up again. Do not use this company!

Extremely happy with this company. I have been a tenant for 6years now any problems I've had with my boiler etc have been fixed promptly and professionally and in a timely manner. Engineers are very friendly and helpful I havent a bad word to say about TSG in my 6years of being a tenant and using their services. Highly recommended 👌 Keep up the good work guys. Your efforts dont go unnoticed.

Very sad rude irresponsible staff including jackey Rivanna Eliseya its been 4 weeks they have booking me appointments and on the day of appointment they say no ur not booked ridiculous and no customer service at all very disappointed even disappointed is a small word i would not employ such a staff Didn't do not know their work at all bad customer services ever they blame L&Q and L&Q blame them what a joke

If I say Careless service, it wouldn't be enough for what me and my 11years old going through for the past two weeks. Engineer has attended thrice and still no repairs done. We are out of central heating and hot water over two weeks. Whenever I call in their office for an update a robotic accent receptionist says I don't know, my Manager is working from home she will contact you and God knows when she will call me. They are cruel people. There is no common sense factor or professionalism and still company on horizon by offering cheaper rates while getting business from greedy landlords.

Our boiler has been leaking water since end of October, the first engineer that came out and said he had "fixed" it actually made it worse! Over 3 months later, the boiler is still leaking water as TSG keeps cancelling appointments! Absolute shambles of a company!

Very poor service unprofessional engineers The boiler broke down and they left us like the pictures shows for 3 weeks.

Absolutely shocking. TSG booked in my repair last Monday, then they rang to say the engineer could not pick the part up time as the shop had shut knowing they had all day to pick up the part before he was due to come to me. Again today a complete no show, luckily it was not my workind day. Incompetent engineers and an utter useless company.

Texting while driving - 20mph in a 50, swerving on the road, almost crashed with a Porsche

This people have wasted 4 months for my PV installation. Then I decided call and email the guy called Gavin. But never answer and reply to anything after few attempts. Then I called the receptionist, even they dont help telling me I need to only speak to Gavin and need to be patient as Gavin might be busy. Then after few times no response from them I challenged the receptionist that how busy can he get, how long do I have to wait, 1 week, 1 months, 1 years or 10 years. He thinks he is busy. Does he know ho busy I am. I dont have time for chasing ignorant people like them who don't have basic customer service skills. Then I made it clear the work will be stopped if he dont reply within two days. Then he woken up and sent me an email making excuses that documents not approved yet. Then I asked him that I will not be using him for the work. Then soon I gave it to a different company, within a week they booked a surveyor without documents approval. Stay away from this types of business as you'll waste your time chasing them.

The worse company I have ever experienced. Communication is so bad. They fail to understand the dates you tell them you are not available & just turn up . The constant text messages border on harassment. You complain to a higher level or their website form & it’s ignored . Do not use them if you have a choice , if you have no choice prepare for about a month to be messed around

The worst. They make appointments and don't turn up, when you eventually get through to them it's either they are on the way (not), or it was booked for a different day

Great company.

TSG very bad experience with them ,,,reported problems in November,,now in January problems still not fixed, had 3 or 4 engineer showed up each saying something different is the problem,, still they don't fix it ,, most of the time they don't show up for they appointments, engineer left me with leaking valve, reported it on Monday and was given a 24houŕs appointment as usual no one showed up

What a terrible company I don’t understand why L&q still use such cowboys. They were suppose to be here 12-5 and cancel after 5 on a with held number (Mark) so I can’t call back ! I’ve been without hot water and gas since the 10jan and according to L&q my children are not vulnerable ! I’ve been calling everyday and I’m furious at the level of service. And Claudia from tsg that just hung up on me go to hell of course I’m gonna be angry you’ve left us in the cold going on 3days now ! You’re whole company needs to be scrapped and you should lose all of your contracts ! And yes me a pregnant woman and my children are still in the cold with no heating or hot water and yes I swore at Claudia because I’m sick of this you should be ashamed of yourselves

The worst 3weeks in my family life its dealing with this company no respect no humanity they don't care about small kids

Totally fed up with TSG! Been waiting weeks and weeks for them to sort my boiler issues. Had them visit 3 times so far and still they haven’t resolved the issues. So called heating specialists (NOT!!!) In that time they’ve cancelled my appointment twice, it’s an absolute joke!!! Left with no hot water or heating all over the Christmas period at the coldest time of the year, it’s a total disgrace.

❌AVOID AT ALL COSTS❌ Been trying to get reconnected since 9th December needless to say iv had no heating or hot water over the whole of Christmas. They say they attend the property when they clearly don't. Several occasions iv waited home allday for them to mark the job as complete for an early finish.. joke of firm..

A driver in a TSG van almost crashed into my car near Wood Green. They cut me up and left me no room meaning I had to swerve into the other side of the road. Really reckless and dangerous driving - would avoid their services at all cost.

they've not had the decency to call and they have not shown up x 4. had no heating for over a month. Terrible service.

Absolutely disappointed, have been left with no hot water or heating since Friday night, managed to get a engineer out who turned up 6pm sat night, only to say we need a valve and that they not allowed to carry them on van, so he temporarily reset it so we were able to have hot water for about a hour, he said, and left saying to call on Monday morning. Call on Monday, said part ordered on sat and should be with them for weds, call back Wed to arrange someone to fix it, call weds, on hour for 30 mins before they say they don't order at weekends and won't be out till Monday well I'm so angry they could leave me and 3 children without hot water or heating!!!! So rude definitely worse company

The worst company. They don’t attend appointments they make. When they do they always need just one more part (which takes weeks to source) they lie and say they have contacted the customer when they haven’t. Coming up to 4 weeks without heating and hot water due to their incompetence.

Unfortunately you can't give 0 stars. They might be good at building maintenance who knows? This is the 3rd day I've waited in for them. Don't bother trying to ring them, so far I've spent over an hour on hold trying to find out where the boiler repair man is. Woman I eventually spoke to was really patronising. Seriously, avoid these cowboys.

They don't have a clue 2 different properties I have had awful trouble with my boilers one gas and one electric. I don't know why housing associations offer work to this useless company.

I called this company. They put me on hold saying my call was in queue. I hang up after holding for 15 minutes. Very dissatisfied.

Booked an appointment never showed up or contacted me to say they couldn't make it unreliable service by a milestone.

I called out for a plumber to fix a leaking valve and Miss Squirrel turned up within an hour, diagnosed the fault and fixed it within another hour. What a fantastic service, thank you Sophie!

Terrible customer service Repair team is worst They are lucky that they have contracts sorted through back doors otherwise they would have struggled for to individuals to subscribe to their services

This company is a joke! They have made loads of appointments with me and have just not turned up! They lie all the time, been waiting 7 months for a radiator and still waiting! Avoid this company if possible. I still have no hot water for over 2 weeks now too, they really don't care

What an absolute DISGRACE of a company!! For the last 18 months, my mother and I have had nothing but trouble with our heating and hot water. There is an obvious issue but TSG can't be bothered to fix the issue. A few quick fixes and they think the job is done. My mum has a severe lung disease and being without heating is putting her health at serious risk. This week alone we have had an engineer out 4 times and the issue is still not resolved! We can't even have a bath or shower!!! This company clearly do not care about the tenants, they just look for ways to save money.

Absolute joke of a company. Now waited over 4 weeks, without hot water, for an engineer to attend. I'm a Peabody tenant & all they can do is rebook the appointment. No engineer attends or lies and says they could not gain access.. when I'm watching & waiting all day. They took over from Miers, but this company is worse in every aspect. Unprofessional & unreliable. As a tenant, surely now I should be able to insist on another contractor. My Daughter is a Paramedic & needs constant hot water to bath or shower at the end of her shift, esp now during Covid.

There’s been a fault with my boiler for 5 weeks now where the fault was picked up on during the annual gas safety check , the fault is impacting the heating of the hot water, the TSG engineers who carried out the annual assessment on behalf of Southern Housing Group, rang it through to their office and asked me to follow it up which I knew was going to be a mission from past experience trying to deal with TSG as it’s near impossible to get through to them, tried the email route in vain as they don’t email back, when I finally get through on the phone( make sure your day is free in advance as you’ll need it just to keep phoning to get through to their office) I’m given an appointment 10 working later, low and behold appointment day arrives and the engineer is a no show, waiting in all day, no courtesy call until 7pm in the evening with what I presume is someone from their office asking has an engineer arrived, he reels off the usual TSG well rehearsed pre prepared nonsensical apology, I’ve been here before many a time with them when it comes to boilers repairs , as advised someone will call me tomorrow to book another appointment probably another 10 working days later down the road and once again I rejoin the merry go round of excuses while my boiler leaks away limiting myself and my family assess to hot water.

This firm is contracted to do annual Gas checks for Woking Borough Council - after what they report as two visits unable to gain access by the same engineer - when I paid someone to sit at my house for the ridiculous 12-6pm call out and this person on the first occasion was gardening by the front door - second occasion painting the hall way with the door open🙄

Didn't turn up for an appointment then spoke to me like trash when I complained. Cowboys and charlatans to a man. Avoid at all costs.

The most unreliable company ever . Appointment made again for after 3.30pm.Again carded at 1.30pm. Hope their work is better than the time keeping.All you get from them is you have to give access for your tenancy agreement,well I did but you never turned up at the agreed time .This is not the first time.

What a joke of a company - they give you the option of emailing and provide an email address in their letters but don’t actually check their emails. Or do that just ignore them? I’m a Peabody tenant and my annual gas service check is now almost 6 weeks overdue because of tsg. They’ve sent a text message on 20/05 at 6.04pm, giving less than 14 hours notice to do the annual gas service check. In that they tell you to give them 24 hours notice and call them before 5pm if you need to change the appointment… I’m not great at time travelling so there was not a lot I could do. I tried to call them on the two numbers they provided several times the following week to make a new appointment and eventually got through. The lady on the phone tells me she is the ‘overflow’ person when it gets busy and she can’t make appointments. But I would be called back and someone would arrange the appointment. Well, that did not happen. Thankfully I recorded the conversation. A month later, on 3 July they sent a letter with a morning appointment for Wednesday. I already told the lady that I needed more notice as I am working during the week. But great, the letter says to email them and change the appointment. Easy! So I emailed them. Every day! On Sunday, no reply. On Monday, no reply. On Tuesday I tried to call from work. In a waiting queue. Sorry, I can’t waste my entire lunch break. Emailed them again instead. No reply. On Wednesday morning, another email - just to check if they are actually sending someone and remind them that I would not be at home?!? No reply! So I get home on Wednesday and find a card that the gas engineer tried to call but I was not at home. Friday, a letter arrives with yet another short notice weekday appointment THAT I CANNOT MAKE. Oh, and they’re threatening me in red letters as I have ‘failed to keep my appointments on two occasions.’ But luckily, they have provided an email address to change my appointment so that shouldn’t be a problem…🤦‍♀️ If you can avoid them, do so. Unfortunately I have no choice!

Absolutely useless company - waiting all day for an urgent repair and they did NOT show up. Tried calling and was disconnected every time I got to the front of the queue .

Tsg couldn't care less I have been waiting for them to fix a leaking radiator since November 2020 and place radiator valves they have cenceled on me over seven times giving me the same excuse appalling company

Had a boiler replaced the incompetent man who done it left our old boiler just laying on our front grass out side with all the box and mess worst company for customer service and engineers do not recommend

If I could rate my service with TSG with more than 5 stars I would. In summary I've had a pretty traumatic week with having my gas pipe cut with a gaping hole by accident by the gardening contractors of the housing group that own the building I live in. How on earth they managed that I don't know! After recovering from being nearly gassed out of it I got onto the Housing Group to sort this mess out. A million and one phone calls and e-mails later I was getting nowhere. But then I was told that TSG would do the job. I contacted TSG directly and what a breath of fresh air that was. The lady on the phone was ever so helpful and was completely understanding and caring of my situation. After another error made my the Housing Group who requested the wrong person to come and fix the job (no fault of this TSG guy) I was back onto the Housing Group again. But then I got the call I was waiting for and from TSG. The guy I spoke to was so nice and he completely understood the situation I was in (Charlie/Charles I think his name was). Such a nice professional person and I suddenly felt confident, yes this will get done. And sure enough a lovely friendly professional gas engineer came today and replaced my gas pipe and I am back up and running again. I am not sure why there are negative reviews on here but I can only assume people only post negative reviews and not the positive. But all I can say is the experience I've had with TSG was just outstanding, brilliant, professional and basically they went above and beyond for me and I thank them so much for this.

been waiting 24 hours call out now turned my phone off pointless in this day and age cant text you 15 minutes before arriving pointless

A very busy place. Very tight space for parking.

Avoid at all costs I had a appointment today between 8 and one and they cancelled if I hadn't called them at 10am I wouldn't have noticed they had cancelled

Broke our boiler and left us with no hot water for over 4 weeks

Hiya, Well... What can I say? Supurb service received from TSG today 21/01/21 Thank you Simon for diagnosing the boiler fault last Tuesday. Thank you Freja and Jasmin for getting in touch with me regarding a super fast arranged appointment. And a massive thank you to Gareth who attended today and spent 3hrs sorting out the boiler which now seems to be working perfect. Can't thank you guys enough for the super service I've received from you all.

Avoid at all costs, a company that's happy to leave you without heating for weeks. I escalated the issue multiple times and they claim I will get a call back from a supervisor but they never call back. Multiple appointments cancelled for no apparent reason. Wouldn't go near them if I had a choice.

terrible customer service.. Have to use them as its the company the landlord use.. twice now they have failed to show only for me to find out through the landlord they sent a letter the day before advising me of this? not even the decency to ring and advise? Who puts a letter in the post the day before they are due and thinks its going to get to the recipient on time? NOT sure if you are aware but there is currently a pandemic going on so post etc is taking longer than normal.. do the right thing and pick up the phone and call

Terrible service pester you for appointments when you tell them you can’t take time off work as your critical worker and when you do try to organise someone to sit in for you tsg can’t even give you a specified time slot expecting people to wait around all day. Now being threatened by solicitors telling me they will forcefully enter the property. It’s nice to see how much tsg care about customers in these hard times.

A TSG gas engineer came to fix a valve problem six months ago and 35 visits later I'm still waiting for the issue to be resolved. I've had to wait for 150 hours without so much as an apology. It's now December and my boiler still isn't working.

not extremely happy with this company, I'm a council tenant with a leak in my ceiling, they came couldn't see the leak and left, called them back after a couple of days as it was leaking again and they expected me to stay in the house for 24 hours,asked for a phone call to be made when they were on their way and was told they cant do that for an emergency appointment, that does not help when you work full time, just because I'm a council tenant doesnt mean I can sit at home all day and wait for them, that's not fair on people who work. managed to book an appointment for 5 days later which is supposed to be today, so will wait and see if I get my 15 minute phone call before they arrive.

Dishonest, unreliable, fraudsters and still have large contracts I don’t know why they’re still operating

Absolutely terriable put new heating system in my. Fathers in March that day when they left they supposedly checked round an hour later my brother arrived to water pouring down the lounge window from up stairs radiator..hasten to add he fixed it.. then I was told someone will come back to touch up paint work and fillingwhere they took the old combi off wall 9 times I have phoned 9 my father is 86 they took the landing carpet up it’s a total mess never put it back. Properly all puckered up not refixedto grippers.. yes someone has turned up oh he only filled in i under the combi.. no touch ups nothing just a box round the pipes.. plus I called them out cause his heating wasn’t working took them 3 days to come... we have to use them as it’s a council house which in my eyes should make no difference And yes I do agree with someone else’s review some not all the people on the phone when you ring up are very ubrupt Absolutely heartbreaking when you look after your. Home for so many years my mum passed away not long ago she would have been devastated how her home was left

3 workers came on 27th oct to put new boiler in took them 3 hours seemed nice enough went to run water in sink to clear up drain blocked air bubbles said they would report it they never did i rung for emergency plumber this morning a guy came out with 22 yrs experience found out the cowboys from tsg put the reverse flow part the wrong way round i have been without a sink & washing machine since 27th October they should be disgusted with themselves i will be putting complaint into head office

Nothing but bad experiences with this company and only have to use them as they are the contractors for the council, I’d happily pay out of my own pocket and get my own engineers to carry out works then use these guys! (Which I have done previously, as I have called out of hours to be hung up on by a rude girl and really was an urgent job caused by their engineers in the first place) Everytime I have my annual landlords gas safety certificate done or a service there is always an issue days later and I have to have another engineer come out to fix it, leaving me with no Boiler for days with my young son. This time round I’ve had to call to chase the appointment as no one turned up to be told the job wasn’t logged and I’ve taken time off work to stay home for nothing! On booking the appointment the staff were all laughing in the background when they couldn’t provide me the registered gas safety number of the engineer who last carried out the work! So unprofessional, not even logged the job the admin staff are a joke and the engineers do not practice safe gas works! I’d swerve these guys! I’ve never left a review in my life but this company deserves the 1st one as they are so bad.....

Well,,, I’ve recently had a brand new council kitchen fitted over two weeks of living upside down so to speak .. but I really cannot praise the staff high enough that have been in n out working in my house , especially Neil and John , two smashing fellas that gave their hundred pc into sorting things out for me . Nothing was too much trouble for them and if I had any probs I could of rang the office who were also happy to resolve matters . I am so pleased with the work done , having lived here for 40 odd years they certainly have been the best workmen the council have sent round ., and my kitchen is just fab . So 3 cheers or more to you all , someone is getting it right at last !! ( Cambridge CB5 )

Awfulllll company do not contact !!!!!! Left me without heating for 48 hours with a one year old .. never attended appointments as promised , and lied about engineer coming and not having access , despite the fact I have been at home all day waiting for them .. if i could give a zero I would !!!

Went to pick up a van with knackered brakes. Was seen to, helped, got the keys, loaded it on, went. No probs at all. Lovely helpful people.

I wish I could give less than 1* Perhaps you need to tell your engineers to carry breath mints if they are going to turn up for an appointment still smelling of last nights drink. Add to that I'm pretty sure the lacky that arrived with him was a pothead. My place stunk of weed and booze after they left. Oh an I know enough about gas safety checks to know simply taking the front cover off a boiler and putting it back on 2 minutes later isn't a full gas safety check

Is not about the place is about a driver wich almost hit me after swearing and showing me the finger because he wanted directly to go on right from bus line when all others waiting on line.

No good at all

On Monday night all my electrics went out. So Tuesday I called the electrician who came out and discovered it was the boiler leaking. So then had to call TSG. Glyn was brilliant. Had all the parts he needed and cleaned up after the job was done. He then went above and beyond and put the plugs on the the electrician left open. So again big thank you to Glyn for a wonderful service.

Not going to say you guys are bad because the work u carry out is usually of a good standard .. Its just the appointment side of things is where you seem to fail. I wish u guys would come into the 21st century and send txts out to your customers or even emails so we know when to expect an engineer. I was card'ed the other day and i didn't even know an engineer was coming out to me as you guys hadn't sent me out a letter or contacted me to let me know needless to say i wasn't in.

Not recommended at all the don’t respect the customer they cancel appointment after the appointment time.

It is one more example of inhuman and degrading treatment - to send us a letter about a gas safety inspection appointment for Friday, 7 August 2020 (between 12:00pm and 5:00pm) - and then again to betray our trust and waste our time, waiting in vain for that appointment.

This must be the worst company in the whole world! They often do not keep appointments then claim to have phoned you (on the mobile) to inform you but of course there is no missed call. Outright liars! then when they do come they are often incompetent, i have learnt more about central heating in 10 years than I would ever have imagined!! Just wish my housing trust would get someone different. Would also give NO STARS if this were possible.

Terrible instalation, poor attitude from the engineer. Asked to complian and was told that I was in the wrong from the management. AVOID.

WORST COMPANY EVER!! DO NOT USE THIS COMPANY!! This company's engineers do not keep appointments! Waited at home all afternoon for first appointment and no one shows up. Turns out the engineer had quietly slipped a card into my mail box and disappeared - he didn't even knock on the door, didn't ring the doorbell or even phone to check we were at home. Second appointment arranged, waited all morning from 08:00 until 13:00, no engineer. Call housing association to be told engineer had supposedly called here at 10:00. No card in mail box, no one rang the doorbell, knocked on the door or telephoned. Told another appointment would be arranged. Engineers are total time wasters when people have waited in, then we're made to look like liars who haven't bothered to stay in. Do not appreciate being messed about and being made to look like we're in the wrong when engineers - for whatever unknown reason - fail to keep appointments and attempt to deflect blame onto householders. Absolute disgrace!

Just one word SHOCKING.

2021 just a quick and easy question who is responsible for this. landlord sent contractor to fit new boiler, contractor connected boiler to the mains water pipe a few days later the boiler, pipes came off the main water pipe fitted by contractor employed by landlord flooded all the flat all carpets destroyed plus over 5 flooded flats who is responsible landlord or TSG contractor many thanks

Had someone out Sunday 22.03.20. What a lovely gentleman. Very kind friendly and polite I live with two disabled children and was eating dinner at the time . Thank you so much. He is a credit to TSG. Sorry I didn't get his name but assuming not many people work on a Sunday in the current circumstances. Hope you find out who it is and pass this on very grateful customer thank you. 🙂

Absolutely terrible company with no care or consideration for there workforce or contractors. Would not recommend using them for any services

I was originally supposed to have a gas safety inspection in November 2019 but the night before the inspection my boiler packed up. On the day of the inspection I told the engineer. He had a look and said boiler needed a new igniter. and he would order it. 4 or 5 days later another engineer showed up to look to see what parts were needed. He ordered a bunch of parts. A month and half later another engineer showed up with all the wrong parts. 1 week later the same engineer showed up with the right part and the boiler was up and running. At no point was a gas safety inspection ever done. Over the weekend I recieved a gas safety certificate for an inspection that never happened. This is absolutely disgusting. Sadly I am stuck with TSG because they are the service my housing asc use.

A nice building

Shocking customer service, they arranged to come to my address and I took day off work. They never even turned up and I'm out of pocket.

Left without hot water and heating for 6 weeks during winter period. Heartless company.

I had no heating or hot water for 2 weeks now. They have ordered 2 parts still not working. I was expecting someone today and when I phone was told you Need another part. I not happy with service.

Was owed over £60,000 from the Guildford Council Plastering contract ran by TSG. They also did not pay the contractor doing the electrics, over £30,000 and also some of the independent contractors. The contracts manager Justin Rose confirmed with me that Marcus Stelios falsified all the asbestos reports to show negative traces of asbestos by instructions from Brian Reece the contracts director. They are still knocking contractors money still to this day on new tenders. Be wary

Lovely ppl to work with bless

We had our boiler serviced and couple parts changed by Anthony from TSG building service.. Anthony was a very nice man and the service was great!! Many thanks Sunny

Would give no stars if I could as boiler only fitted in April but it has broken down 4 times in 6 months and each occasion it has taken them over a week to come out and fix it absolute joke of a company and shouldn't be allowed to own a business

I have been left 4 weeks no boiler this company is the biggest joke!! I have a 6 year old a 2 year old and am due to give birth in 4 days and I dont see me having my boiler replaced before christmas. Me and my kids have had constant cold and have had to travel over an hour just to bath my children. They are the worst service!! Customer service is just as bad!! Never return calls!!

No choice due to landlord but would not recommend to anyone called out 5 times in a month still no heating or hot water there fitters seem like they don't know what they are doing

Moved in a L&Q one-bedroom property on 7th October 2019 that had no heating system running. Spoke with the landlord and they booked an appointment with TSG to have a look at the boiler. It has now been 2 months since I have had no heating system or hot water running whatsoever due to the highly incompetent service they provide. I had to book appointments on several occasions which ended with the contractors not even showing up; and when I phoned TSG to express my concern, there’s no sympathy or understanding mind. As a single person living with no heating during this time of the year you can imagine how hard it can be. They have not been helpful at all, and I don’t expect them to be. If I could give 0 stars for customer and promptness service I would.

Leaving a mother and 2 disabled children without heating for 8 days is disgusting!! Avoid this cowboy company at all costs.

8.30am Hogie Heating (Contractor for TSG?) turn up. No letter, no badge, nothing. My brother and I are both disabled and I have wet the bed and a raging headache. Who are these guy's? I know people want to go paperless but not even my landlord told me. Shame on you.

Absolute joke of a company. Rude, incompetent ,never have the correct parts ever. Partner was verbally abused today by the engineer. Taking this further until something is done about this company.

Worst company on earth. Been without heating and hot water for a week. Had one of their engineers come out before for the same issue but is now acting like he has no idea what he has to do. Rude, incompetent and down right waste of my time. Without heating in November and they seem to think it's not a big deal.

Unfortunately I have to use this company due to landlord. Always let you down, book days of work when they don't show. Communication terrible.. Terrible customer service. It is a zero from me...

I wish Zero star.Absolutely useless.

Can't understand the bad reviews if I could give them 10 I would had no heating or hot water contacted them around midday sent someone out 7.00pm with temporary fix for the weekend, Monday morning new part fitted no problems at all thank you TSG

absolutely useless. rude and horrible customer service.

I don't leave reviews but I had too for STEVE KENNETT at TSG. He came to fix my boiler issue the first time which I was so grateful for because he even waited until I picked my son up from school. He advised me on the issue which had to do with my gas supplier. But when he left and I spoke to my gas supplier the issue was fixed but then another issue came about so I contacted TSG again to ask if Steve could come back but they said he was already out of the area. So I then decided to just make another appointment. But too my surprise Steve turns back up a hour later even though he finished work at 4pm. He came to have a look at the issue and when I asked him how far did he have to come he said he came all the way from Gatwick as that's where he lives. I was so shocked that he came back from so far out of his working hours just to help with my boiler issue. I just want to say a big thank you to him and he is a real credit to TSG. No other contractor has gone out of the way before and I really wish I could do more than leaving a review. He has excellent customer service. Thank you so much STEVE KENNETT and I hope TSG passes on this review to him. :)

very very bad service for the past 2 years several time they attended to my home to fix the heating still they didn't sort it out. they installed new boiler 2 years ago and still faulty... very weak

One of their drivers assaulted a cyclist for no reason. Looks like the reviews speak for themselves. Go elsewhere.

One of the worse experience I have ever had. First they damaged our radiator then made us wit 8 months. ignored our instructions and then after a consequent leak switched of the boiler and have yet to replace the radiators. Totally arrogant and the last company to call.

Absolutely discusting come home to scaffolding up my property for no reason wouldnt mind but I own my house so they have no right.

Great communication. Good staff. Good job done quick.

I called this company a cowboy outfit and they turned out to be just that. 5 weeks to change a timer and still haven't fixed the problem and they made the problem bigger now don't have no heating or hot water. S.G.H were did you guys find this company. Bring back the old company. 0 _ _ star useless

Very rude and obnoxious member of staff driving their company van, having a go at other road users. Not a good advert for this company!

If I could give NO stars. I would This company has got to be the worst company on earth I have suffered the most horrendous abuse, screaming and shouting from EVERY advisor I spoke to today including a so called manager who sounded a real nasty piece of work Have to be with them as this is who my landlord is with. 5 times in total I had to call today to find out when the engineer was actually coming (was meant to be 5pm at the latest) engineer ended up coming @ 6.30pm absolute joke ! The engineers are great when they come out and very apologetic It's the clowns who work in the office that are amongst the rudest, disrespectful ignorant, people I have ever had the misfortune to deal with They are totally incapable of talking without shouting,, continuously shout over you and tell u nothing adding insult to injury - doubt they have even heard the word apology It's far from the 1st time I've had enormous problems with this company and have always found them extremely rude and massively disrespectful They shouldn't even be trading they're so disgusting!! How they have managed to win awards is a complete mystery! They certainly wouldn't win any cust serv awards they have no idea how to speak to customers. What on earth gives these clowns the right to scream and shout at people the way they do? I only discovered when the engineer came out that he wasn't informed he had to come to me until almost 5pm yet the letter states someone would be out between 12-5pm.. The engineer who came out was also on call so perhaps the engineer who was meant to come finished early for the weekend 🙄 AVOID THIS CO LIKE THE PLAGUE!

We have no choice but to deal with this nightmare company because L&Q have clearly gone with the cheapest possible cowboy outfit they can find. I’ve sat in a freezing cold flat for 5 hours waiting for them to attend an appointment. When I called to find out what was going on, the lie the told me was they had no way of contacting thier Engineers so they couldn’t tell me when they would arrive, if at all (SERIOUSLY??? You can’t contact your staff???) All staff I have spoke to are rude, disrespectful and dismissive. Their attitude towards me was tough luck just keep waiting and waiting and somebody will show up eventually. It’s pathetic that this company is allowed to lie to people and continue to treat L&Q customers like dirt. You cannot tell me that in 2019 there is no way of contacting your workers, that is just a fob off response so you don’t have to do your job properly!

Wait in all day and they don't turn up. They don't call or anything. They don't care at all! Unfortunately like a lot of people, I do not have a choice due to my landlord. If you can guys...avoid these clowns! Not even worth 1 star!

Just had a full bathroom fitted today the guys were polite and did a wonderful and thorough job. Very pleased and would highly recommend.

Absolute joke! Waited an age for a new boiler then faulty pipe work burst in attic a day later that I eventually had to temporarily sort myself as my getting an electric shock due to water in the electrics is not that urgent. Now the thermostat(new) has broken and no heating again, arranged visit this morning cancelled by them and after a push they agreed to attend by 10pm with a note not to visit between 3pm - 3.30pm for school run. Witnessed the van leaving at 3.25pm and reported it. The employee of the clown firm visited at 8.50pm and tucked a note to say I had been visited on a niche on the outside of the door that my wife found when returning home from a meeting, I was sat no more than 6 ft from the door in a quiet room as my 2 year old had drifted off to sleep, the lights were on and clearly visible from the outside and the door bell works, this was a deliberate act of avoidance. I phoned TSG at 9.20pm when my good lady came home and was told the system was down so they would need to call me back, no call and once 10pm hit only the out of hours team who basically told me to call TSG in the morning. Avoid at all costs! That said, the occasional employee was great so if you land one of these unicorns then shower them with love.

Absolutely shambolic behaviour by these pack of fools. Still waiting for a bloody boiler and I have to use a kettle to shower for 3 weeks now. All they ever say is “na mate I’m sorry mate can’t fix that mate I’m not the man for the job I have to order a part mate” then what are you doing in my house and eating donuts in your tsg van. I called today and he said “I can’t come it’s dark and it’s raining” absolutely delusional. Then the representative on the phone says “ oh you have hot waiter right?”. How excerebrose do you have to be to be asking if you have hot water when my boilers broken! Honestly disgusted.

If there was 0 stars I would rate this company that Left me without a boiler for over a month Are very rude on phone And turn up with wrong part when they finally do come out Never use this company if you can help it!!!

The worst company I had to deal with in my life! No hot water / no heating for the whole January although I made phone calls every single day. Missed some appointments / bringing wrong parts. Total waste of my time. I had no choice to use them as the landlord was using this company.

A week with fumes in kitchen from oil boiler no point phoning again as just fob of with lies or exsuces TSG unable to obtain parts ???? Cant change as landlord has contract with them

Thank you to the workmen for removing my old fire and getting a bottle of wine for me for the mess and inconvenience. Excellent service 😊😊😊

Big company, terrible communication!!

Disgraceful company should be stopped from trading second time of sitting about since January without heat and water.

Absolutely horrendous service.....Had no boiIer working for 3 weeks now. Had two visit already from engineers who haven't fixed the problem. Have now been wating all day for a supervisor to attend...Who is now 4 hours late. Been trying to ring and now no answer at head office. A complete joke of a company.

No hot water and no heating for 2 days now. TSG have left me, an elderly lady with mobility issues and my autistic son in the cold this Winter. Contracted through A2 Dominion housing association I have been terribly let down. Every time I call I'm told I shall be seen in 24 hours, this is a lie !! Despite many calls to them I am still waiting. Terrible company.

TSG is a joke, been 4 days for an engineer. Been without heating or hot water, I have kids and can no longer maintain heat. The first agent I spoke to lied from the time I call on 24/12/17, telling me it will be a 24 hour callout. Call back on 25.12.17 only to be told no one would be coming out and that the job was not issue to any engineer on 24.12.17 as the agent had told me. I was told that because its Christmas day no engineer will be coming out (understandable) but they will have someone out to me the following day which is 26.12.17 Today is now the 27.12.17 No engineer has come out or even attempt to call me to give a reason or say anything I have 2 kids we spend our Christmas in cold house. I called this morning and explain my situation to the agent and she apologised and told me the job was raised on 26.12.17 not the 24.12.17; she then pass me on to her manager/contract manager for SHG . TGS agent are the worst set of agents i have come across in a very long time. They deceive customer for their own convenience and show no concern in regards to the vulnerable position we are in with small children given it is winter. Even more alarming is the person who is in charge of the contract for SHG, she was very unprofessional; Her people/customer service skills are appalling. She was more concerned that my voice had become raised as I was explaining my concern then the fact that they had not fulfill a job that had been raised. Instead of using conflict resolution skills she made it worse for me as I am distressed. This is not unreasonable as i explained it was not personal to her but a complaint about the lack of professionalism, competence and care TSG agents had over the days I had called. I have being in my home for 4 days, my family and i can no longer maintain heat and feel truly let down by TSG service and agents and now going to have to wait on another 24 hours callout.

So called "service" providers to A2dominion social housing group. Worst service company in the UK. Run by two brothers who haven't a clue. They regularly delete raised calls (placed when a customer phones them) and leave you waiting 24 hours without gas or water. Their repair men are useless, cant install even the most basic equipment and most jobs require at least 5 call-outs to sort.