Baldwin Building Services Ltd

Carried out a potentially difficult structural repair to Halton Mill with great care. - How many contractors turn up the day before they said they would and finish on time?

Working with Baldwins delivering a job for Lancaster Council, a highly professional outfit that I would strongly recommend.

BBS have done excellent work for us. The organisation is exceptionally well managed and the staff are skilled, polite and helpful. We have worked with them for over two years and they have been brilliant at responding to, and dealing with snags that inevitably occur when major renovations have been undertaken. They project managed the development for us and thus avoided for us the challenges of waiting for the availability of a range of trades people. Highly recommended. Phil Moore Centre Manager, Lancaster and District Homeless Action Service.

BBS carried out internal works on our house and we were really pleased with the results. Builders were considerate and left the house clean (which is rare!). Work was carried out on time and for a fair price. We would recommend them.

We very much regret using BBS. Far too many organisational failures to list, which partly arose because they just used our job to fill gaps elsewhere, and partly because the person supposedly organising the work seemed to be sleepwalking. Initial quote was quite high, but we went with it, mistakenly thinking that getting everything done by one company would make things run more smoothly. Quotes for additional work were ludicrously high - they claim to base charges on an hourly rate, but when we got other people to do the additional work, it typically took a third or less of the time that BBS tried to charge for. One plumber lied to cover up bad practise and also left grout to harden overnight on tiles. The electricians did well considering they were still at college. At the end, we were hounded for the final payment while still waiting for BBS to sort out various outstanding problems with their work!

We’ve used BBS for a number of projects, large and small, interior and exterior. Every time we’ve been really impressed with the standard of work, the communications, the accuracy of their quotations, and the courtesy and professionalism of the whole team, both in the office and the on front line. Recommended without reservation.

A great company will be using again, real pleasant and feel they have time for you!

Great set of lads that did the tenant certs. Explained everything that was going on. Worked around us with new born. Credit to the company

Really pleased with BBS and their work to remove a supporting wall and installing a structural beam to enable us to knock through and create a kitchen-diner. Jack and Lee were friendly, took time to discuss the project and answer all the questions that came up. The builders kept me up to date and discussed things that cropped up as the work progressed. Tidy job and cleaned up after themselves too :)

Did a fantastic job doing some essential repairs both quickly and efficiently!

Did a great job from start to finish and sailed through many of the issues that came up. Bit of a delay in the middle but the original problem was caused by the architect so I accepted they could not prioritise my work for 2 months - but when we got back in sync it was all finished quick and to a great standard. 2 floor extension looks like part of the house, not an add-on. Honest pricing too

We used Baldwin Builders for a two storey extension to our 1980-built house in late 2018/early 2019 and they were excellent. All the work was carried out to a high standard, the builders were polite and friendly to have working with us and any minor problems were resolved quickly and easily without any fuss. The communication was great too; we always knew what was happening and when. We would definitely use them again.

We needed a builder to attach our cast iron drainpipe to the wall rather urgently. After speaking to BBS, and sending some photos over, a builder came that afternoon and began work. He was very tidy and considerate, even leaving the yard tidier than it was before he came! He did have to go out twice to get the correct sized bolts, which may have resulted in him having to return the next morning to finish off and then charging for the extra time. Very reliable, polite, and I would certainly recommend.

That last review does not tally with my experience of dealing with this company at all. They are not the cheapest builders, but I believe that you get what you pay for, and I prefer to pay once , not twice. The team from Baldwins who restored our traditional, stone-built, terraced cottage in Lancaster took time to learn our requirements, and our budget, and were very helpful with the planning stage; their knowledge of up to date building regs shaped the final form of the house- chiefly demolishing a uselessly small outhouse to create a sheltered courtyard- and we are delighted with it. They are intelligent workmen with a wide range of skills, and high standards; understanding in particular in the need for clear communication between us- the emails and photos helped hugely when we were not on site. They re-wired, re-plastered, installed a full bathroom, kitchen, and double-glazing, re-pointed the chimney, hung doors, fitted insulation, pebble-dashed and painted an external wall, built a decked verandah, and fixed several issues with the central heating. I would use BBS again.

Be extremely cautious using this firm. My roof had some tiles missing and their roadside assessment (yes roadside) advised extensive work costing £8500. I live in a small mid terrace and have had 5 quotes since for a full new roof, for less than half their quoted price. I feel sorry for their customers and would avoid at all costs. Response to your reply Thank you for you reply. It is interesting you reply to this public review, when I received no reply from the personal l email I sent. Regardless, I reiterate my feelings on your road side assessment of the roof. To be able to assess the whole roof and quote it requires 'extensive repairs' from the road side is extremely poor and cowboyish.Yes it is the original roof but to state it needs replacing without a comprehensive assessment is disgraceful and unprofessional. If my roof needs repairing then you are suggesting the whole street does as well. To then state it would cost 8500 to replace is even more worrying. I have since had 7 quotes for a complete new roof and my highest quote is 4300, which is approximately half of your quote. It was your 8500 quote that has scared my buyer off so I am sure you can understand my frustration. Your report reads as an advertisement for the work you can provide. Secondly, you were instructed to assess potential damp and the roof and did not request a full assessment of the property and the estate agent were very clear about this with you. Both of us are disappointed and won't be recommending or using you again, and I feel people need to be aware of the prices you are quoting and charging. I thank you again for taking the time to respond. Best wishes, Gavin

Highly recommended ! I took over a small period house in central Lancaster with great ideas – but had a shock once the previous owner had removed all the furniture. I tried to get a couple of quotes from different companies, but had a few no shows or no feedback - then I found BBS. I was particularly looking for a local company with renovation experience which understood my vision and wishes, BBS quickly provided all this. Within a very short time we made a first appointment, thoroughly went through the building discussing all requirements and issues, and by the end of the week I had a comprehensive, realistic and reasonable quote. The renovation work carried out was extensive: floorboards, plastering painting, doors, electrics, stonework etc. and all carried out to a very high quality. Despite my frequent and long absences from LA the team kept me updated on each and every development, maintaining a photo gallery to illustrate the progress made or as a basis for questions and clarification. We had regular contact on all aspects of the work, explaining each stage of the renovations which was very reassuring. Throughout the work BBS provided valuable advice and realistically considered any ideas and suggestions. The team was a dream to work with, the quality excellent and communications faultless and all work was completed within the agreed the time period. I wish all service providers would pay the same attention to customers and quality as BBS does, I have no hesitation in wholeheartedly recommending them.

Jack and his team are professional, on time , helpful. Made our extension build as easy and unobtrusive as possibly. Highly recommend this team

We first met Jack 3 years ago when we needed some walls to be replastered and were getting some quotes for the work. We were immediately impressed by his 'can do' attitude and straight talking so gave him the job. All was done on time and to a high standard, plus Jack even went to the builders yard and collected materials for our joiner who was altering the stairs and fitting a new kitchen. He has formed BBS since then and we've used them for a few building jobs since then including capping the chimneys and have never been disappointed. I'd thoroughly recommend them.