Wellness Bathrooms by Pipescenes LTD

Placed an order for 4 x pipe couplers on the 16th June, paid for 48hr delivery. I called in the 19th June to check on the status and was told they hadn't been dispatched yet. Very poor service and no apology or reason given. Order #32481. Refund processed.

Alright if your in the trade, otherwise you are at the mercy of if they can be arsed to look for an item.

Great supplier. One of the best in Southampton. Really helpful staff with lots of knowledge. Family run business always happy to help . Thank you to all the team

Ive been using Pipescenes for just over 2.5 years. Always top class service and response with questions. Both Tom and Sam are extremely knowledgable with products and extremely helpful and friendly. My favourite supplier by far.

Thank you connor for being so helpful very much appreciated

Absolutely brilliant can't fault this place at all I have been struggling to find a part for my tap I was recommended this place and they came through they had the part and the guy behind the counter had no issues spending time helping me get the right part out standing customer service will definitely be using this place in the future

I bought a syphon valve from these guys via ebay, communication was emmediate & my part was with me quickly & works great. Thanks

Fantastic service today very helpful definitely will be back

Following discovery of a broken minor fitting part (a plinth clip), I was having trouble sourcing a replacement. In desperation I turned to Pipescenes (Eastleigh) for help. Not only did the helpful counter staff know exactly what I needed, but they were able to quickly and efficiently supply a replacement. Knowledgeable, friendly, and helpful people. I recommend a visit to their showroom for those with bathroom & plumbing supply needs. Nothing is too much trouble for these guys.

Unbelievable service from design all the way to customer service when our install team needed advice, quality of products is second to none.

We were struggling to get advice on our planned steamshower until we were put in touch with Pipescenes. Melissa and her team answered all our detailed questions and were happy to assist us as much or as little as we wanted with ordering and installation. They provided specialist advice throughout the design and installation process. The end result has more than met our expectations. Thoroughly recommend this company!

I would definitely recommend pipescenes in Eastleigh it’s a great plumbers merchant with everything you need. I was very pleased with the customer care I received there today and the high end quality parts did the job perfectly.

We have used Pipescenes on three occasions and they have been a joy to work with from start to finish. From first meeting Melissa we knew we were in safe hands and she worked with us to ensure we stayed within our budget giving us different ideas and suggestions. The team (Lee, Rod and Kurt) that have fitted all our bathrooms have always been professional and highly skilled and again worked with us in getting the job done on time and to a superb finish. It is the little things that they do that make them stand out above the others.

Hi I found pipescenes helpful. Melissa charming and the guys behind the counter terrific. Until 9 months after purchase some chrome rusted. I rang Melissa and she explained I had bought low end and what did I expect. I didn’t know I was being treated as a low end customer when I bought 2 bathrooms. I was hope for the best that I afford. 30 months later both loo seats cracked at the same time. One hardly used. My partner and I make over 140 years of loo seat experience - never happened before. The guys in spares fabulous - Melissa again told me I was low end and what did I expect. I have written but no reply. My advice check where you come in customer evaluation - you may be low end without knowing. There are no smiles if things go wrong.

A great experience from start to finish. Melissa's design service and suggestions were excellent and helped to bring our ideas to life. Cannot recommend them enough - you won't find anyone better for the job!

Always helpful staff. Usually above and beyond. Decent prices, decent service. Always has sweets.

Found me a spare seal for my cistern flush valve, even though the showroom was closed for Christmas. Better than spending £30 on a new valve!

Very helpful.

What a pleasure to meet with professional Suppliers of Bathrooms and Plumbing accessories. Varied showroom choice, advice and recommendations for fittings and accessories best suited for your needs. Quick quotations and delivery dates which are honoured. Items well protected on delivery. Speak to Melissa, proprietor, for an appointment. Do take a plan of your existing bathroom or ensuite - Melissa picks up detail quickly with excellent ideas. Mike Hartley

Great service, changed over MDPE fitting on a Saturday. Minimum fuss. Thanks 👍

Wonderful helpful staff been using them for a long time highly recommended.

Very helpful assistant very pleased with purchase

Toilet flush button arrived promptly. 6 months later it broke - contacted Pipescenes who replaced the part without question along with suggestions on why the part failed and how to stop it happening again. Where else can to get that sort of service. Top marks Pipescene - well done. Highly recommended.

I have spend well over £10,000 with this company for my two new bathrooms. Two products where ordered and sent to me incorrectly yet I have been unable to get a full refund due to an issue with the packaging even though the product its self is in perfect condition. Having to reorder the items again has cost me hundreds of pounds. I feel completely let down and disappointed by the service. I would understand if the items were damaged or returned used but this is not the case. I am also very unhappy how I am having to pay for the mistake they have made in ordering the wrong products.

After looking around many alternative Bathroom Suppliers, Pipescenes have by far the best choice and quality, coupled with fantastic customer service. Their new show room provides you with great ideas, of which there are many different styles to suit all tastes and their design service is superb - it was so useful to have a computer generated plan and image of what my new ensuite would look like. I also purchase my tiles from them, which were matched perfectly with the units I had chosen with the budget I had specified being taken in to account throughout the process and all the goods were delivered straight to my door personally by a member of their staff. My plumber was also able to purchase all the fittings that were required for the job from their trade counter. Nothing is too much trouble at Pipescenes - go and have a look for yourself!

Good customer service on the phone and in the showroom whilst looking for a new bathroom suite. The trade counter also had the spares I needed for my toilet and I noticed they do swimming pool consumables so I will use them for this in the future. ***** 5 Stars!!!