Go Assist - Appliance Repairs, Plumbers, Boiler Engineers & Electricians

Elderly customer left out of pocket — would not use again based on our experience My 86-year-old mother had a leaking boiler. Go Assist arranged a same-day visit (which we appreciated), but the engineer stayed about 10 minutes, diagnosed a part replacement, then left. The next day we received another quote for £108, on top of the £131 call-out fee and £13 plan charge. We cancelled (another £50 fee) and used an independent engineer, who fixed it in 30 minutes — no parts needed, just a simple exit-pipe push-fit reconnection resolved the issue. Update, nearly a year later: Go Assist promised to investigate. Suffice it to say, absolutely nothing was done to date ... Steer well clear.

Do not use this company, they are a disgrace. They've been to our house several times and fitted parts to our fridge costing £660.00 The fridge still has the same problem. Hopefully they will do the right thing and refund my money.

On the 24th of February 2025 I requested in Leicester a repair for my freezer. This cost £139 for the initial diagnosis. The fridge was working fine and was still full of food. Trevor was very confident when he arrived and diagnosed the problem very quickly without checking the compressor just by what we said - said it was a common fault. A new thermostat sensor was ordered and an additional £55.14 was paid for the new part. On the 19/3 Trevor replaced the sensor of the freezer and said that it would be working/ running at required temperature as new in 24 hours. By the end of the same day both the fridge and the freezer were not working.Temperature was 8-10 degrees for the fridge resulted in spoiled food and milk. We alerted the Customer Service Department the day after and the next day that he could make it to our house was today. Today (24/3) Trevor said that this is beyond him and he would ask his manager about it - when I questioned him he finally thought to check the compressor at the back of the fridge and he diagnosed that the fridge freezer are faulty beyond repair as the compressor is faulty and is very expensive to repair. He did admit that his diagnostic was wrong but he did not even apologise for the inconvenience that has caused to a running family, not even to take responsibility for the fact that actually he only checked the compressor on the 3rd visit. He denied that this was negligence from his part and directed us to his manger as he was sure that they “will back him up” as were his words. We were then offered £40 off for an appliance off their site via a generic email sent to us 3 hours later. In the meantime we have managed to speak to a very friendly person ( female) on customer service who has agreed with our concerns and has been chasing the manager who has not replied to us.

Absolutely fuming. Took out a repair in 2022, changed my mind and cancelled, full refund issued and now I find they have been taking money out of my account for 3 years totalling £189.97, they are saying I didn't cancel membership, I have never used it and thought this was my breakdown cover previously. They are refusing to refund my money. Do not have any dealing with this company. And they are not worthy of 1 star but you can't rate a 0