Thornbury Refrigeration Ltd
4.2(13)Witham
Reviews
4.2
Thornbury Refrigeration Ltd is often praised for friendly, dependable service, practical advice and professional installation, with customers mentioning chillers, cold rooms and fridge replacement work. Reviews highlight prompt support, quality workmanship and helpful staff, although one detailed account raises serious concerns about aftercare, recurring faults and repair costs following an installation.
Excellent Service all round. Robin and Co came to remove our old fridge and replace it with a new fridge unit. They had their challeneges with access and steps up to our shop but they overcame that with ease. We can't fault any part of there work. Highly recommend and will use again in future.
We are really proud to work with Robin, he is a dependable and reliable partner. Their cold rooms are built to the best standards and their refrigeration engineers are real professionals. Can't recommend them enough!
I was very impressed with the quality of work by the company. They worked very hard and maintained a high standard. The end result is amazing and we are very happy with it .
Robin was extremely helpful and prompt in assisting with an issue with my fridge! 100% recommend! Outstanding customer service skills.
Our Arneg chiller broke down after a long time and I contacted Robin at Thornbury for advice. He was extremely helpful and offered me excellent practical solutions and advice on how best to move foward. Pleased to say we purchased another chiller and it was ordered and delivered within a week.Highly recommend.
In January 2020, Thornbury refrigeration provided and fitted Arneg chillers With marstair condenser units costing over 50k for a shop. Problems started just after 3 months. They tried to fix it but couldn’t as chiller was keep freezing the goods and ice formed at the back of the chiller. They replaced one condenser unit approximately after six months because it was faulty. It only resolved the problem for just few 5 to 6 months. Since then we spend closer to £8000/ for repairs. We were told by 2 different refrigeration companies that the workmanship is very poor. And they have used the wrong pipe work. We have lost so much stock, custom so far, we are again having to find more cash to repair leaking pipes, oil leaks and ice forming and much more. Thornbury aftercare was appalling. We are again having to replace an another condenser unit. It is very wrong these people are allowed to getaway by providing faulty goods. We have not said anything for two and half years but it is right we review the goods and workmanship, and the problems we are left to faced with, so the possible customers can make decisions weather to use Thornbury refrigeration or not.
Scammers
Highly recommend
Ordered an Arneg Panama 2 in June 2020 - incredible service both when ordering and installing! Elizabeth was extremely friendly and the installers did a great job! The Arneg Panama 2 is a great chiller! Highly recommended!
I have bought 3 chillier( arneg) from them last week for my new shop in Southwales really happy with the price and service they offered and also the staffs who installed the chiller are very good and friendly....happy to recommend them ....
Having dealt with Thornbury Refrigeration on and off for 10 years they are a fantastic company to work with, who hold to traditional values of honesty, reliability and integrity. I cannot recommend them enough.
Location
Opening times
- Monday9:00 AM – 5:30 PM
- Tuesday9:00 AM – 5:30 PM
- Wednesday9:00 AM – 5:30 PM
- Thursday9:00 AM – 5:30 PM
- Friday9:00 AM – 5:30 PM
- SaturdayClosed
- SundayClosed
Also available in Witham
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