MSC HEATING LTD

When our 30+year old gas boiler finally gave up in October last year, we decided that maybe the time had come to change to a heat pump. We couldn’t afford a new gas boiler, and the generous government grant, plus the move to sustainable energy, made the change very appealing. Four weeks after installation and we are now very happy our boiler broke, although the timing could have been better as we had several very cold weeks. We still don’t know how the heat pump works, it all seems like magic, but we are total converts. No matter how cold it is outside, we are lovely and warm indoors. It is easy to manage the temperature, and we are looking forward to seeing the reduction in our energy bills. For anyone worried about the noise, we struggle to hear it even when standing right next to it. So, we are more than happy to recommend changing to a heat pump. Moving on to installers of heat pumps, we did the right thing and looked into it beforehand. We considered several suppliers, comparing prices and looking at feedback. Some suppliers didn’t even bother coming back to us after we contacted them, others did come back but weren’t to our liking. Martin at MSC Heating though replied within an hour of our initial enquiry. He arranged to come round to do a quick survey and gave us a price within the week. Once we had met Martin, he gave us confidence that this was the company we wanted. It is a small company, but very reliable. The feedback for MSC Heating is very impressive. He has been installing heat pumps for many years and the feedback is consistently high. We have no regrets about choosing this company. The process seemed quite lengthy to us, looking back this was because we were approaching winter and Christmas. However, in reality it took just eight weeks from when we started the process (getting an Energy Performance Certificate) to having the heat pump installed and working. Throughout the process Martin was very helpful, arranging for the heat loss survey to take place, arranging for the government grant, advising us on the most suitable replacement radiators and best of all he made sure we had our heat pump installed before Christmas. The installation was very quick, taking only three days with the electricians coming on day four for just a few hours. During the installation Martin and Jamie were great. They were friendly and good company. They turned up early, but not too early and they always warned us if they planned a long day. Unlike other contractors we had last year for a different job, Martin and Jamie respected our property, and us. It was a real pleasure to have them around. They just got on with their job and the only thing they asked of us was a regular supply of tea and coffee (well they never actually asked, but it was very heavily hinted at!!) which we were of course happy to supply. All in all we cannot recommend a heat pump and MSC Heating highly enough.

Martin and Jamie have just installed a BAXI air source heat pump into a large new barn conversion for us. They were always on the end of the phone during the building design to ensure everything was sized correctly before they came to install the outside pump and fit out the complete plant room. We did alot of research before choosing a firm, but we felt Martin and Jamie (MSC) had an unrivalled ammount of knowlage compared to all the rest. First class job will be using them again.

It's been a month since Martin and Jamie installed our air source heat pump. We have a warm house and not just a few rooms. The entire process, selecting a system and supplier had been arduous until MSC Ltd. MSC Ltd took us through the whole process, obtaining an EPC and organising the most comprehensive heat loss reports I've seen to be carried out. This report detailed not just the heat losses but also estimates of the expected savings and the size and type of ADHP and a recommended make of radiator. Radiators for ASHP systems need to be bigger than those used in traditional systems as the fluid temperature is lower. This also makes them more child friendly. After provisional acceptance of the MSC proposal, Martin made a detailed survey of our house and we agreed on the siting of the ASHP, radiators, new compatible hot water cylinder, space in the electrical distribution box, routing of pipe runs etc. Due to the report and EPC, a full government grant of £7500 for the proposed system was obtained by MSC on our behalf. Starting the system installation, Martin and Jamie arrived on the dot at 08:00hrs having driven to a local hotel the night before. They wasted no time starting work and only stopped for half an hour for lunch before continuing to 19:00hrs. This was typical for the three days required for the installation. MSC arranged for the various items (ASHP, radiators, cylinder, piping) to be delivered the previous week so there were no delays. Martin and Jamie managed to limit the number of surface runs of pipe to a minimum, going under the floorboards in most places. In the exposed places the piping was well hidden by good positioning and enclosing it in unobtrusive trunking. There was some minimal disorganisation during installation but once installed we were without water for only 2 hours. Electrical installation was faster than estimated with the three electricians taking just half a day, with a power outage of just an hour. Prior to leaving, Martin and Jamie vacuumed and tidied throughout and they also ran through the normal operation, setting of the system temperatures with us and covered such things as in-line filter cleaning, etc. As mentioned at the start, we now have a well warmed house. The ASHP and the circulating pump are very quiet. The radiators are warm to the touch and keep the house toasty. External temperature have swung 18ºC since the system started but our internal temperature has not varied more than ½ a degree from the set temperature. Our hot water temperature is nice and consistent. MSC have supplied all the documentation and certification since installation so we know what to do, who to contact and how to refer to parts if we need to discuss them with anybody. Martin and MSC were thoroughly professional in consulting on, specifying and installing first class equipment. We have no reservations in recommending them to anybody wanting ASHP heating systems and we look forward to continuing with MSC for future servicing of our ASHP system.

Martin and team installed an air source heat pump to our self build property last month. Martin sorted the grant out for us with minimum difficulty (the only difficulty was ofgem themselves) and installed our full system quickly and efficiently. We will defo be seeing them once a year for our service’s thanks guys!

First class installer - top job from Martin and team. Very happy with my midea 8kw ASHP install - highly recommend. Luke

We decided to use MSC Heating as they have years of experience in the field of heat pump installation. After a very thorough and detailed survey, we were advised on the options available to fulfill our needs and expectations. Martin and Jamie true craftsmen and tidy workers. The installation of a Samsung ASHP, water tank, radiator upgrades and associated pipe work was neat with minimal disruption. We have now been running for 12 months and has been faultless and performing brilliantly. Martin and Jamie have recently done a service, equally excellent thorough process with minimal disruption. Both myself and my wife would highly recommend MSC Heating for advice and installation of air source heat pumps, servicing and upgrades in this field.

Thank you Martin and Jamie for your excellent and professional job. You were hard working and tidy, installing my new tanks and heat pump to a high standard. To start and complete the project in three days was really good. I expected the installation to take much longer. The Samsung heat pump is quiet and efficient; providing ample hot water for my needs. Communication was fast and most helpful. I would recommend MSC heating to everyone as they are a top class company.

We have been impressed with MSC Heating's service from day 1. Installing the ASHP was part of a project involving other work and there were many delays in the planning process. Martin's support was invaluable in the planning and in the official paperwork. There was a hiccup on the part of firm delivering the equipment which Martin resolved quickly and efficiently. From our point of view the actual installation went like a dream, the guys worked hard, explained what they were doing, provided guidance and advice and left the site clean and tidy. We are very pleased both with the ASHP and the service provided and do not hesitate to recommend them to others

Martin installed a Samsung heat pump and new water tank as part of a house renovation at the end of 2022 and provided a professional service throughout. One year later and everything is still running smoothly and efficiently. Throughout the whole process from initial consultation to the final installation, Martin and team provided a high level of service and showed their expertise, providing advice on the best method of installation, helping with all the regulatory paperwork and warranties, and linking us in with other contractors to help with the heat loss survey and external installation (when it transpired we needed a 5 metre tunnel digging under the garden!). He also worked collaboratively with our building contractor to assist with installation alongisde the underfloor heating system, even though that wasn't his job (though in hindsight he was better placed and had more expertise in this area so given the opportunity again we would have arranged for him to do the UHF too). Martin is extremely knowledgeable in his area of expertise, is reasonable priced but also clearly a very in-demand person, but he was always there on-site when he said he would be, was responsive and flexible to our schedule, and never failed to turn up

Martin was super friendly and helpful at all stages. Great service, price and Happy with the end result of new Baxi heat pump and water tank installed.

Martin installed an ASHP for us from start to finish, From managing the government grant to organising a very efficient crew of sparkies. Martin was extremely helpful, informative and professional. His communication and flexibility was really appreciated.

Martin & Jamie did a great air source heat pump installation for us. They were lovely to have around and worked long days to get everything completed. We felt very confident that they were doing a good job and their years of experience really showed. They have heat pumps in their own homes too, so they are genuinely committed to the technology! The whole operation was seamless with the electrician (Lee Hodgson) following on immediately after the pump and rads were installed. Martin was great at communicating and when the new BUS was announced, did his best to minimise any delays. We would wholeheartedly recommend Martin without hesitation.

Excellent service, arrived when he said he would, competitive price, would definitely use again to service our air source heating pump.

Martin and Jamie did an excellent job installing our air source heat pump and radiators including some tricky rerouting of pipe work so that we no longer had radiators fed from pipes buried in the floor. Martin was very helpful discussing the job beforehand and it was all completed efficiently and quicker than we expected.

MSC HEATING recently installed an Air Source Heat Pump for me, entailing new radiators. Their work has been efficient, fairly priced, carried out when arranged and in a pleasant, friendly way. I am very pleased with the results. Recommended.

Martin and Jamie were excellent in their work in installing my Air Source Heat Pump. Very efficient, friendly and helpful with any queries I had at the time. Would highly recommend. Great work guys.

Moving from a Gas Boiler to an Air Source Heat Pump central heating system seemed like a big step. Martin of MSC Heating was tireless in answering all the questions I had. He arranged a visit to a local home where he had carried out an Air Source Heat Pump installation. The new system was installed professionally and is working well. Martin also arranged an upgrade to our Solar System to complement the Heat Pump. Martin always answers telephone calls and provides on going support. I can recommend MSC Heating. You will not be disappointed in their service.

Great service from MSC Heating from start to finish. They provided us lots of information to make the right decisions for a ASHP and were very professional during the install and answering any questions. Highly recommended!

Installed my air source heat pump and replaced most of my radiators. Very, very quick, clean, and efficient. Whole thing was done much quicker than I thought it would be with barely any evidence anyone had been there. They even found a problem the previous owner had left with my pipework and fixed it for me! Top guys.

I'm very happy with the heat pump and radiators installed by Martin. They worked professionally and quite fast for the size of the job, price for radiators was reasonable too. I would use them in the future when I decide to install underfloor heating. I highly recommend MSC heating.

Martin is a great guy! Very professional and knows the job well. From the minute I appointed him to fit my ASHP till installation and after service he has been remarkable. He’s always available to answer questions, offers good advice and takes genuine care in his service. Overall very satisfied and now booking in my annual one year service soon. Highly recommended!

Complicated project (ASHP and UFH) done very well, including navigating government grant paperwork. Good flexible "can do" attitude to problems

Very communicative and helpful when enquiring about ASHP conversion. Not installed yet.

AShp and radiators installed at fair price. Friendly service . Definitely planning to use when do underfloor heating

Had a boiler installed in October 2017 in which I was initially happy with the work. I am currently in the process of moving house and my buyer's solicitor has asked for a buildings regulation certificate, which according to Gas Safe is supposed to be completed within 30 days of installation. This paperwork was never completed and when I contacted MSC Heating mid-March they said they would backdate this and complete the paperwork (told they were working away and do it the following week). I have been chasing them for over a month (messaged on 7 different occasions), each time to be told they'll ring Gas Safe "tomorrow", there are problems with the website, etc. Lots of empty promises and excuses about completing the paperwork. Gave up chasing and had a different gas engineer come round yesterday to back date it. He did this within 20 minutes (despite telling me it was one of the scruffiest installations he had ever seen) and issued a certificate straight away. I had to pay out additional money to have this done when MSC Heating should have done the paperwork after fitting the boiler or could have backdated this for me. They are clearly happy to install boilers and take payment for this, but don't complete the paperwork afterwards and make constant excuses and fob you off when you try asking them for this. If you have had work done by them, I'd check with Gas Safe that the building regulations certificate has been done so this doesn't cause you an issue a few years down the line if you try selling your house.

Top bloke, extremely professional and knowledgeable, happy to help and advise when necessary and cleaned up after himself

Martin did a high quality job of installing a Kensa heat pump system for me. He was very helpful throughout, always willing answer and discuss my queries. He always arrived when he promised and got the job finished on time.

We had a hybrid system, consisting of an air source heat pump ( Samsung R32 Generation) and oil boiler, installed by MSC heating to replace our ageing oil boiler. The hybrid system was required due to the size of our home. From the initial proposal through to installation, Martin provided an excellent service, keeping us fully informed and answering all our questions clearly. Martin also supported us in completing the RHI application which went through with no issues. MSC Heating were very professional and did a great job with the installation, ensuring that everything was working as it should be and always clearing up before they left for the day The heat pump has been in place a few months now and is working well with no issues. I have no hesitation in recommending Martin and the team at MSC Heating.

MSC Heating fitted an Air Source Heat Pump heating system 12 months ago. We are very happy with the system (house is warm, water is hot). Martin was very professional and did a really good (and tidy) job. He also helped us with the paperwork for the RHI We would (and have) recommended him to our friends.

The heat pump and associated equipment was installed with great precision. The amount of energy required to provide heating in our house has declined by around 70% as a result of the installation. This is despite the fact that our house was built in 1966 and has no special insulation measures apart from cavity wall and 370mm of loft insulation. This was achieved in four and half days including the electrician's work.

I've waited a few months before writing this review so that I could include a little about the difference having solar, battery and heat pump has made to our household. Around 3 months ago MSC Heating fitted all three systems over the course of a month and a half after having to wait around a year of ordering it (thanks Covid) I had around 4 different quotes before coming across MSC, and what made them stand out was that they actually brought in a wealth more information and honest recommendations about the relatively up and coming systems compared to the others I had spoken to. Most others were talking to salesman with a course on the subject, but MSC actually fitted them, lots of them, and it really showed. The quote was reasonable and included the best current equipment where it mattered. I can highly recommend MSC Heating for their experience with these systems, and for the shear quality in advice and fitting. Both of those are absolutely key in getting a successful ASHP system working well. My house is now continually warm all day and night, I can control almost all of it from my smart phone, and my energy bills have significantly dropped. I couldn’t be happier and look forward to seeing the guys back again next year for the first annual service!

I was let down by another company (A national supplier actually) beginning with E. Promised a quote and a call from their finance provider and neither materialised despite accepting the price they quoted. Found MSC on the Which website which lead me to Trustpilot and nothing but excellent reviews. Asked for a quote and a few picture messages later of my current setup Craig from MSC came back with a very competitive price, nearly a £1000 cheaper than the previous company and the next model up in the range from previous quote. Craig arrived when he said he would, did a fantastic job and left the house clean & tidy and I had a perfect new boiler. Can't recommend the lads at MSC enough. Top Notch

Msc Heating - once again cannot praise this company enough. Craig is a super star, putting himself out once again to help us out with plumbing problems after the big freeze. Karen Anderson, Birmingham.

fantastic service quick and well priced too

great service, prompt , efficient full install central heating and new boiler. Fast quote no pressure sales great price. Highly recommended will use them again.

MSC Heating recently upgraded my central heating system with a new boiler and radiators. Received useful advice prior to installation of our boiler that saved us a considerable amount of money compared to other companies. I scored a 5 star for their service which was reliable, exactly as agreed at time of placing order and competitively priced. The engineers arrived on time with a professional and courteous approach. My house was left clean and tidy after a day work. I also appreciated the guidance given by the engineers when choosing the type of upgrade required. The engineers were very punctual, hardworking and explained all the new functionalities of the controls in detail. I have to say this company kept to all time scales and the quote was spot on.. I will be available to give any feedback/information over the phone. Thank you to all at MSC Heating. Great Job, good prices and friendly service, would definitely recommend and will most certainly use again.

MSC Heating installed my new Worcester Bosch boiler quickly, efficiently and courteously.

We have just had a new boiler installed by MSC Heating and would highly recommend them. Craig and Martin did a fantastic job, clean and tidy, really friendly and totally cleaned up afterwards! Excellent service. Many thanks guys.

Job well done by engineers, would fully recommend them. Thanks lads 😀

Excellent, got in touch with them when needed new boiler, they came and quoted use very quickly and managed to fit us in quickly too as we were without heating, clean and tidy and very cheerful people. Thankyou very much.

Very pleased with the service we received from MSC. Engineers were very pleasant and fitted a new boiler very quickly with no mess. They took away the old boiler and cleaned up after themselves. Would definitely recommend MSC Heating.

MCS was the only heating company that deciding between them and the other heating company was very straight forward. They are a very friendly team and made sure they delivered their service very effective and efficient. The Installation was completed ahead of schedule as they promised and their pricing is transparent and competitive combined with the outstanding job they do, I will recommend them to anyone looking to have their installation done without stress and at a competitive rate. Thanks Martin and Craig Jacob

I Had My Complete Brand New Central Heating Fitted By MSC Heating (Craig And Martin). They Both Were Very Friendly and Dedicated. In 2 days they Done The Perfect and Tidy Work at my 2 Bedroom House. Very Reasonable Prices. I Strongly Recomend Them to Anyone.

I cant put more than 5 star I have a heating system with 300l tank , the come install it with no mess no fuss for less than 36 hours , system is perfect , Forgot every body go MSC thank you guys Mahir Kubba

We needed to have our boiler changed as it was such an old system that we were living in the dark ages. I cannot begin to describe the number of times the shower would suddenly freeze me mid-flow! We were not sure who to go with and got various quotes but the chaps from MSC heating really stood out from the rest and the online references from other customers were exemplary! They attended our home and gave us excellent information to go on plus there quote was the best price for the level of work to be undertaken. The work itself was spot on and very professional. It was done to a very high standard- no mess was left behind- and the installed system is faultless! Heating for the house and my shower experience is back to the 21st century! These guys are excellent and I couldn't recommend them enough and if you are unsure, like we were, you will not be disappointed with the high standard of service, for a very competitive price, that they provide.

Really pleased with installation of Bosch boiler, the engineers had no trouble in routing the gas pipe inside the property. Very punctual and work carried out was very professional, would highly recommend these engineers.

Thank you very much for installing a new boyler. Great communication. AAA

We have had solar panels fitted to our our house by the team at MSC heating. I found them all very efficent, professional and tidy in their work. They took the time to explain every thing in great deatil and i would highly recommend them to anybody.

I WAS VERY IMPESSED WITH THE ENGINEERS THAT CAME TO INSTALL MY NEW BOILER. THEY DID A FIRST CLASS JOB AND REMOVED ALL THE RUBBISH WHEN THEY HAD FINISHED. I WOULD DEFINITELY RECOMMEND THEM TO ANYONE.

When I first made contact with MSC on Dec 11th wanting a solar PV system before the end of the year I fully expected to be laughed at, but instead they happily undertook the task of designing, sourcing, installing, commissioning and registering a system for us to our requirements, and organised an EPC assessor, despite the problems of the short timescale, which included Christmas, the national pressure on the supply of components at the time, and my inexperience with such projects, indeed with a day to spare. I was impressed with their knowledge, experience, enthusiasm, commitment & reliability - and they're a nice bunch of people too. They'd be my first port of call if I ever had another renewable energy project.

I had been looking to have a Solar PV system installed at my property for some time and MSC Heating were recommended by a work colleague. The surveyor gave me clear and correct advice with regards to the best system and manufacturers to choose. The system was installed neatly, in good time and to an excellent standard. The installers were not intrusive, always polite and courteous. If you wish to have a renewable energy source heating system installed, I would recommend that you speak with MSC.

First Class, very clean. Good price and professional.

Old boiler was causing trouble so decided on a new system.. MSC heating were employed to complete work and the engineers were excellent. Clean tidy workers who fitted new system with minimum fuss. They kept us informed of all actions and readily modified their work to suit our requirements. On completion of work they took the time to fully explain how to maximize the system's potential. Have not had any problems since having system fitted and have no problem recommending them to anyone requiring a new heating system.

A great team of engineers , very knowledgeable , conscientious and friendly . They've seen us through the whole process of having a ground source heat pump and pv panels fitted . Always happy to answer our questions , NOTHING was too much trouble and they ALWAYS went the extra mile for us . We would highly recommend them to anybody . Many thanks Chris and Philippa

"BRILLIANT ENGINEERS" Punctual, informative, and a delight to have working on my property .....Superb install on my 5kw Solar with battery back up.....Now having them install my Air source heat pump with underfloor heating...Can't wait!! Thanks Guys.

After having a heat pump installed last year by MSC I had intended to follow up with Solar PV after completing some building works. When the Government decided to change the feed in tariff I had to have the installation completed this year. Once again MCS came up with the goods. The installation took one day with no fuss involved. Thanks lads for helping me out, sorry you had to work in the rain.

we had our heating and solar panels installed by msc heating for a very very good price , a price and plan for installation and what was going to happen was all put in to place and then done to exactly how we was told no messing about ,the guys who put everything in was great from installation to showing us how it all worked, thay was more than happy to answer any questions at any time of the process . i would recommend them to every one for all plumbing ,heating and solar installation .great communication and very professional team of people thanks again MSC heating for all your help .

Excellent service! The solar panels I had fitted have halved my electricity bills. I couldn't be happier. Fast and efficient fitting process, at very competitive prices. Big thumbs up all round

Fitted my central heating Explained everything clearly ,worked efficiently and quickly great lads Cleaned up after themselves A very good all round job, would recommend definitely

We found MSC very professional and would recommend them to other businesses looking at having PV panels on there commerical property.

MSC Heating installed my Samsung 16KW heat pump and was very professional, extremely honest and did the job to a very high standard. Also the price was competitive compared to other companies that also didn't seem to have the knowledge or experience that MSC Heating demonstrated. MSC Heating even took the time to explain how to get the best out of the system which will save me extra money off my running costs. I could not be happier how the job was done and would highly recommend their service to anyone looking to have a Samsung heat pump installed in their home or business.

From their first home visit I new they were the firm for us. Friendly,straight talking, simply explained. Swift & efficient service. They talked us through the installation process & it worked perfectly. We are now up & running with 16 Panasonic panels & more than happy. Now considering air source heat pump, which we had previously discounted due to concerns about noise levels, but thanks to MSC showing us a working system we now see it is a real option for us. Cannot recomend them enough Pat & David Kidderminster

From the very first contact to the final installation I felt that there was total support to ensure that all my questions were answered and information was provided throughout the whole process. The installation included a 6KW, 23 panel Solar PV system and a 15KW Air Source Heat Pump installed in September last year. A year on, the first annual service of the ASHP was completed successfully without a hint of problems. Notably, the sizing of the systems and FIT and RHI calculations have met my expectations to the extent that the income and savings generated in relation to the previous LPG central heating system, will more than cover my initial outlay within 5 years. All three installation engineers worked professionally and efficiently and completed the work on time without any delays. I would wholeheartedly recommend MSC Heating to anyone who is thinking of installing Solar PV or an ASHP.