Hoopla Heating and Plumbing Ltd

From start very helpful on availability and costings. Once job commenced: work actioned efficient, engineer helpful with any additional advice re the work and tidied up mess well.

I am very impressed with the professionalism of this comnpany, wouldn't hesitate to recommend.

Great service and lovely staff. Don't have to book them months ahead. They're punctual, knowledgeable and very nice.

Another great experience of using Hoopla. Alice, the Office Manager, is lovely to deal with and the engineers are diligent and experienced. I would definitely use them again.

Very good service, always polite and helpful.

Prompt, polite, excellent service! Would definitely recommend

Have used Hoopla several times now. They provide a prompt and expert service. I highly recommend them,

Excellent service. Highly recommended. Louis and Ollie from Hoopla were very considerate, efficient and explained everything they were going to do. Together with Andy, they resolved problems our rather ancient and complex heating and hot water system. Thank You also to Alice for great service! 🤗

Excellent service from start to finish!! Team provided good advice, we're responsive and kept in close contact throughout project and completed job quickly to a high standard. Would definitely use again.

The guys from Hoopla were excellent ....a drip that turned into a mini flood was resolved quickly and efficiently ....happy days!!

Hoopla are my immediate Go-To for any heating or plumbing related needs, largely because they have always been efficient, on time, and fairly priced! They service the boiler, have installed a new Smart Thermostat system, and fixed an array of leaks and faulty plumbing problems - thanks guys!! Polly Kemp

Hoopla are fantastic! I sent an enquiry over the weekend. I had a call back on Monday from Alice and the necessary work was done on Tuesday and Wednesday by Joe, Ollie and Andrew. Extremely helpful, friendly and knowledgeable. I couldn’t be more impressed and would highly recommend Hoopla to everyone.

A great service and a good job.

Perfect. Everything working and all completed in good time! Highly recommended

We have used Hoopla for a few years to service our boiler. Annual reminders sent out and easy to contact. Really friendly office staff and engineers.

Great service, but the replacement part was seemingly expensive.

Excellent job from Andy and his team in restoring the heating and hot water. The job was completed quickly and efficiently. Even working in the dark and rain. All the area was tidied before leaving. On the phone and email Alice goes the extra mile to help sort out problems and gives clear information about time scales and procedures.

Installed new boiler at short notice over the Christmas period. Have continued to use Hoopla for boiler servicing - always professional and flexible. Would recommend to all.

Very pleased with Hoopla. Joe was lovely and fixed the pressure on my boiler. Will be using again.

Used Hoopla for a boiler service. Well organised and professional service. Alice was very friendly and had great communication including reminders in advance as well as a text to confirm arrival time on the day.

Andy was great, really friendly and got the job done without any messing about.. Highly reccomend using them!!

Always good to see Andy and team. Great job as always.

A highly professional and thorough service from Andy. Will definitely be using again. Many thanks

The team at Hoopla are amazing! Efficient, easy to deal with and trustworthy! Would highly recommend!

Excellent service ! Advised a power flush to deal with underperforming radiators - they’re now working perfectly .

Great service pre and post visit. Friendly and helpful staff.

Very efficient

Many thanks, great service.

Great service, all completed exactly as described. Highly recommended.

Long overdue boiler replacement Time to find a company as our boiler was on its last legs. We were fortunate to come across Hoopla, a quick call and the booking was sorted. Next day Andy was round to discuss options, and give sound professional advice plus timeframe for start date with quote given there and very competitive compared to other quotes. Come installation day and Andy with Joe were spot on time. Joe completed the installation, leaving everything neat and tidy the old boiler plus all packaging taken away nothing left for us to do. Extremely pleased with the service from the whole team from quote to installation. Including Alice back in the office who was so helpful. Lucky to find such an excellent professional service which is not that easy to come by and would thoroughly recommended them.

Very professional company, I was very pleased with the communication, transparent pricing and service. Andy and Martin were brilliant. I really liked the real time SMS updates on when the engineer would arrive. At around 5pm a valve under the kitchen sink cracked open and the mains water stop valve wasn't working so water was leaking everywhere. Not ideal but manageable with buckets and sponges. I called Hoopla at the end of the working day and they were still able to come out the next day and replace both the cracked valve and broken stop valve. I don't have any experience with other plumbing companies so haven't got anything to compare it against but I'll be giving Hoopla a call when I have another plumbing emergency!

Great service from Hoopla. Unlike many others they came to the house to do a visit for a boiler installation and quoted on site. As they were on site Andy noticed other bits that needed doing and they still came in well under the likes of BOXT. Installation day was seamless on time and easy, unfortunately a couple o days later hot water went off and they were out in a couple of hours. The no hot water issue wasnt actually related to the boiler installation and was an issue in the airing cupboard again quickly found the issue and had parts on the van to fix and if they hadn't would have gone to the local supplier to get it if needed. Wonderful service in a world full of impersonal service.

Hoopla were excellent as always ! Martin sorted out a problem with a radiator that wasn't heating up.They are punctual and professional.

Recently had a new boiler fitted by Hoopla. From receiving the quotation through to installation was very satisfied with the service, including good communication with the office, (Alice) during the process. Had a reasonable quote from Hoopla compared to several other companies who were more costly. Would be happy to recommend Hoopla to others and would be confident using their services in the future if required.

Poor value & service for the money. Overall bad experience. Discrepancy in quote & installation. Guarantee of labour installation is not helpful, as I had to call someone else to fix boiler power socket ( which is installed by hoopla ). Apparently they didn’t even install a new socket, reused a dead socket from my own kitchen.

Used hoopla for a new boiler. Excellent customer service. Time keeping for quotation and installation extremely punctual. Had some problem with the installation and the electrics in particular. They sent out one of their electricians, Andy. Arriving at 4.50pm and did not leave until all aspects of the installation were running smoothly (after 7.30pm) superb customer service. Excellent service all round by the company and would recommend them 100%.

I have approached this company for boiler quote. Hayden visit the property. Once quote was given I have told them for some concession in response they have raised the quote to +£600. I have asked them what was the reason of increase also left several messages and email no one respond me back. I would say they are un professional people would not recommend to do any business with them.

Had three quotes and Hoopla wasn't the cheapest but we got a good feeling for the company through Haydn who did the quote. On the day of the install all went well with Alex doing a great job unfortunately he went down with covid so couldn't complete the job. Not to disappoint Hoopla rearranged their engineers (Joe/Martin)schedule to finish the install. Overcomming an inherent wiring fault to get the system fully functional. Thankyou Andy and Hoopla for the excellent outcome. Would thoroughly recommend Hoopla.

Excellent advice, friendly and professional at all times, competitive quote. Didn't use as I wanted a Viessmann boiler with full 12 year guarantee and as Hoopla aren't yet a Viessmann approved installer they couldn't offer this. Although I didn't use them, based on my experience with Haydn and the office team I wouldn't hesitate to consider them in the future.

I have used Hoopla several times at two properties and have always found them to be good. They send regular updates to confirm their appointment and let you know when they are on their way. The engineer was polite, friendly, efficient and tidy.

We got completely ripped off. Incorrect diagnosis of a very minor plumbing issue, which was not fixed properly and cost £700. No accountability was taken. Had to get repaired with an alternative plumber at further cost. Appalling. Do not use!

Professional throughout, explained the process thoroughly and were on time, budget and courteous

Excellent service.

Hoopla replaced heating system and boiler. Excellent service and great work.

Davis Tate Property Management have worked with Hoopla for many years and find them to be very professional, friendly and efficient

Excellent service. Very responsive and professional. Thanks to the Hoopla Team!

Have just had a new boiler installed including a separate pressurising unit, new sink unit and tap together with a bypass system for my water softener. The standard of work was very high and both Vernon and Joe were so helpful and a delight to have working in the house. I could not be more pleased. Roger Barefield

Andy offered a professional service from start to finish. He was extremely reliable and his quote was competitive.

Shocking, appalling & unfortunately very brief experience. (their choice) Contacted them for a bathroom quote. Told very rudely they “only do very high end bathrooms” and would not come to look. Turned out to be the OWNER Andy who spoke to me. Supposedly a company where no job is too small. Clearly only want a very elite clientele. Very sad to do this as I’m local and this is a local company but I absolutely DO NOT recommend Hoopla unless of course you’re having solid gold fittings….

I've just had a new boiler and two radiators installed by Hoopla and couldn't be happier. I found Hoopla via social media and was sceptical about using a company advertising on such outlets. I went about doing my research on the company and Andy the boss. After a website enquiry, Andy came over and completed the survey. After a few alterations we had a quote where i would supply one radiator and Hoopla the other. Deposit was paid and a date booked. Due to an over run the install started a day later, but I was updated in good time. On the install day, one of the Hoopla team arrived. The installation was not straight forward, we were updated throughout and in our opinion our plumber went above and beyond expectation. I'd happily recommend Hoopla, I am not affiliated or connected in any way to them, but believe good honest hard work should be recognised. Well done Hoopla.

In the past year, Hoopla have replaced a pressurized hot water cylinder and fixed a waste pipe from the bathroom sink (including replacing the tile behind it). Both times they have been responsive, efficient and extremely helpful - I wouldn't hesitate in recommending them.

Installed washing machine. Professionally done. Would recommend.

Prompt, courteous service that solved our problem with a leak under our sink and a boiler issue.

Great company and service, did a fantastic job on my radiator installation. Not rushed and reassuringly professional install from this company. Highly recommended.

Dear Andy, Jeannine and I are writing to say a big thank you for work you recently carried out at our new home. Not knowing when our new cooker & washing machine were going to be delivered, you were able to fit us in quickly. In addition, you installed an outside tap for us. We were text with a confirmation date and time and kept inform. You arrived at the given time and even put up with Winston continuing barking. The work was carried out in a friendly professional manner, unfortunately it was not a straightforward installation and come across some issues. You explain clearly the issues and how you were going to resolve it, never showing frustration. The level of service you provided was first class, very much appreciated and I have no hesitation in recommending you to anyone who would need your services. Kind Regards Jeannine & Mark Summers

Andy was friendly and very professional. His work was excellent and the price competative. I cant recommend him and Hoopla enough.

Great service, good tidy workmanship, completed on time, will use again!

Needed emergency repair to boiler. Contacted Hoopla late evening who replied immediately and Andy came first thing in the morning bank holiday. Phoned and got part and replaced all within 2 hours. Absolutely brilliant will be using them again and recommend to everyone

Great service this week from Hoopla! They replaced our boiler efficiently and speedy with no disruption to us! Throughly recommend!

Incredibly professional, great people to work with and very fair prices - look forward to having them around again!!!

Hoopla team, great team with a enthusiastic attitude and a prompt action approach at the customer earliest convenience. Active listening to the customer needs in their minds. I would highly recommend Hoopla team to anyone who wants a dynamic and skilled team. Thanks so much Hoopla Team !! Nico & Lavinia

Great service, very responsive, highly recommend

Dear Nicky, I am writing to thank you and your team at Hoopla Property services for the fantastic job you did with replacing my existing hot water cylinder and cold water tank with an unvented dual gas/solar feed cylinder for hot water and central heating. Andy and Ross were a pleasure to have around the house although they spent most of their time in the loft and when I eventually got to see what they’d been up to, I was absolutely amazed at the quality of their work. It looks fantastic and I am delighted with the efficiency of the system and the endless amounts of hot water. I have to also mention how impressed I was with the neatness of their work, the care they took and their attention to detail. They left my house tidier than it was when they arrived, every day! I will not hesitate to recommend Hoopla Property services to anyone who needs your services and I feel so happy knowing that I can rely on you in the future when my next plumbing project arises. Thank you so much.

Fantastic local team, I will only ever use or recommend Hoopla!

Leak through the ceiling and he was out the same day to fix it with no further damage. Excellent service and results every time I deal with these guys!

Punctual and professional, our bathroom has been transformed. Would not hesitate to use Hoopla again.

We've used Hoopla quite a few times for small jobs and larger ones and always very happy with what they do. Reliability and standard of the work they carry out are the two most important things to us when using trades and every time we've used Hoopla they've delivered on both. Highly recommended!

Excellent service